Arkadiusz Wroblewski Community Champion

@mike It's not surprising You're experiencing an active, evolving system, which is exciting but demands lots of learning and adapting all the time.

@Philip Ng Yep please do that. @Philip Ng I requested Assistance to get attention from Atlassian. It's hard to say without seeing logs. Best, Arkadiusz 🤠 

@Stephen Finegan So you should let do support some digging because it will be hard to inspect that without seeing the backend. Of course, we can hallucinate some possible things which might cause that, but I don't think that's a point.

@Adam Sterrie No problem Glad we can solve this and make your customer happy at the start of the week. 😃 Best, Arkadiusz 🤠 ☀️ 

Hello @Stephen Finegan Hm... This needs a backend check and probably you checking with support, because it's hard to say. I don't see any related QA topics about that lately. Did you try to "Provoke" some notification by creating a test ticket, mentioning one agent and assigning it to another?…

@Philip Ng From my experience handling IT systems, if something happens out of nowhere, especially inside IT systems, it's pretty much most often a backend state problem. Before opening a ticket, just take a look on Atlassian Administration under Rovo Access and IP allowlists to be sure user groups or networks didn't get…

Hello @Anna Maria Irvine If you don't add a payment method, it should anyway turn into free after the Premium Trial or change it in your Workspace settings. Here some steps from official KB Article https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ Best, Arkadiusz 🤠 

Hello @Adam Sterrie Can you check the label attribute on the People object type? If the label is currently Email, and the client wants to see names, they need to set the label to a text attribute like Full name / Display name. This happens because submitted JSM Forms only display the primary Label attribute of an Assets…

Hello @Gabriele Gindro Either https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/ Or https://support.atlassian.com/user-management/docs/revoke-access-for-portal-only-customers/ I tend to rather provide you with some official resources than a wall of text. Best,…

Hello and welcome to Atlassian Community @Tess Howington Atlassian even reference that in official KB Article 😉 https://support.atlassian.com/confluence-cloud/docs/insert-the-excerpt-include-macro/ Best, Arkadiusz 🤠 

Hello @Fabien Vigneron Did you try other content without Google Drive folders? Just retype titles manually. Best, Arkadiusz 🤠 

Hello and welcome to Atlassian Community @Alexander Medina Yes but it depends heavily on which specific AI agent experience you want to build ? Clarify that to us and then maybe we can narrow some examples. Best, Arkadiusz 🤠 

Hello @Lara Sousa One thing that often trips people up here is how Jira handles a rule's context. Even after a "Create work item" action runs, the main automation path keeps focusing on the trigger work item, not the new one you just made. Please share your Automation here and we can go From there. Best, Arkadiusz🤠

Hello @MANG That´s Related to this Change. More Information here: Preview work items in Jira search and the list view | Jira Cloud | Atlassian Support Preview Panels will soon replace the detail view i... - Atlassian Community Best, Arkadiusz🤠

Hello @Sewertronics You are currently posting in the Atlassian Community Forum. Nobody here can forward or process your request directly. This should be raised with Atlassian Support through the official support channel. Atlassian Support: Pricing, Billing, & Licensing | Atlassian Community members can give guidance, but…

Hello and Welcome to Atlassian Community @Tejavardhana KN Do you need this only for the UI, or do you need to block all update paths including REST API, automation, and bulk edits? Best, Arkadiusz 🤠

Yes, the trigger is: Work item commented Then create two separate automation rules, or one rule with an If / else block. For the internal note case: Trigger: Work item commented Condition: Advanced compare condition First value: {{comment.internal}} Condition: equals Second value: true Action: Transition work item…

Hi @Tzviki Horowitz Then now that making it a Major Diseaster Recovery case. There is no 1:1 way to drop Jira or Confluence data into a competitor's tool without losing workflows, links, and history.😉 While native exports and apps like Revyz or Rewind are great for restoring back into Atlassian, they won't port your data…

Hi @IT Support Please edit your post to remove those email addresses for privacy. Definitely don't delete the account, that will wipe out all their Jira history and ticket assignments. Update the email on their existing profile via admin.atlassian.com (if managed) or id.atlassian.com (if unmanaged). A Google alias won't…

Hello @Raimo Neumann Changing a rule's owner doesn't alter the sender email. Jira is likely just re-validating the entire Send customized email action upon saving, blocking the update if an old value now fails current validation rules (a known issue if your site URL changed in the past). Open the email action, ensure the…

Then i don´t think you have any Security Gaps if User was properly Suspended. As far as there no Exist any Shadow Admin Accounts you should be fine.

Hello Hannes, I would be careful relying solely on the audit log, as its depth is limited on the Free plan and it primarily tracks configuration changes. Ensure the former admin's account is fully suspended, revoke their API tokens, and check for connected third-party apps or automation rules that might still be running.…

Hello @Negar Jalalian Jira Cloud Standard doesn't support automated, downloadable backups; the native Backup Manager is strictly manual. Atlassian’s scheduled backup tool requires Premium or Enterprise and doesn't provide file downloads. To automate this, you'll need a Marketplace app or a custom REST API solution. In the…

@Utsav Kothari Nothing to thanks :) We are here to Help each other. Have great start Week 🤠

By "product access group," I mean the group granting Jira/Confluence licenses under admin.atlassian.com → Directory → Groups. So when you aren't syncing Azure AD, your cloud groups are the sole source of truth. Testing an Atlassian Guard policy on a new 3-user group will only affect those 3 people. The remaining 97 users…

Time spent: {{issue.customfield_10134.diff(issue.customfield_10133).minutes.abs}}m Date started: {{issue.customfield_10133.jiraDateTime}} If the .jiraDateTime function doesn't validate in your specific automation action, just fall back to the raw field value {{issue.customfield_10133}}.

Hello @Tim Kennett 97 users shouldn't stop working just because you verified the domain. The main thing is to make sure you don't accidentally replace or sync the wrong group that controls product access.

Hello @Vijay Andela Probably Admin should get info about maintenance. Most of them, also this announced and not, taking at highest 20 min. Best, Arkadiusz 🤠 ☀️ 

@Mohammad Omar Great to hear that. Maybe it was just some not announced work on features. Who knows. Glad it working again Best, Arkadiusz 🤠 

Hi @Utsav Kothari You mixing here a little concepts. Time spent isn't updated with Edit work item. It comes from worklogs. Updating Original estimate only updates the planned estimate, not logged time. skip "Original estimate" as it's only for planning. To update native time spent: Use the Log work action (not Edit issue)…