Arkadiusz Wroblewski Community Champion

Hi @Nicholas Peterson Bitbucket retains internal pull-request references that aren’t visible in a clone, as explained in Atlassian’s documentation. Garbage collection can remove unreachable objects, but objects still referenced by pull requests may need additional cleanup. Removing those references can affect historical PR…

Hello @Ifham Is this a newly created workspace? Bitbucket Support confirmed a billing-sync delay causing this error in a similar case. If so, retry later. Also check that SourceTree targets ifhamuddin-java and that Workspace settings → User directory → Users on plan shows one user. If it persists, contact Purchasing &…

Hi Loom currently has two different billing systems, so cancellation depend on how your account is managed. Atlassian-managed: Go to https://admin.atlassian.com/billing → Subscriptions → Loom → Manage → Deactivate. Legacy Loom: Go to Workspace Settings → Plan & Billing → Manage Subscription → Downgrade to Starter. Official…

Hello @Kelvin Vu I have flagged this post for Atlassian Support. You can also try Atlassian's dedicated Purchasing & Licensing contact page and reference your existing ticket. Unfortunately, the Community cannot access or escalate billing cases directly. Hope you get a response soon! Best, Arek🤠🧙‍♂️

Hi For a company-managed space, check two permissions using Jira's Permission Helper: Assign work items – for your account. Assignable user – for the person you're trying to assign the request to. You can access it under Jira settings → System → Permission Helper. Atlassian also has a KB covering this exact assignment…

Thank you so much :)

Hello @Donald Nova Problem laying on Github side. Jira does support a rolled_back deployment state, but GitHub doesn't provide a corresponding native rollback status. There is also an open request for this in the GitHub for Jira integration: Is rolled_back status supported? · Issue #1793 · atlassian/github-for-jira Best,…

Hello @radek_hill I flagged this post to Attention Atlassian support. Best, Arek🤠🧙‍♂️

Hello @David Urbánek I recommend raising this with Atlassian Support and including your reproduction steps, Safari/macOS versions, and CSS findings. You done quite a lot of work already collecting everything so detailed. One thing making me thinking about it….. the generated CSS class may change with future Jira updates,…

Hi @alfredo.murguia Enforcing SAML SSO requires Atlassian Guard Standard, unless it's already included in your Enterprise plan. Existing Atlassian accounts don't necessarily need to be recreated. If your organization manages those accounts, you can connect your identity provider and configure an authentication policy that…

Hi @Dustin Hilton Could you check two things? Does right-clicking the story's schedule bar still offer Change sprint? Under View settings, is the Timeline configured to schedule child work items by sprints ? Here i would consider this a possible regression worth reporting. You can also share the behavior in Atlassian's…

Hi @Kayla Patten Repeated outages are understandably frustrating. Ask Appfire Support to escalate the recurring issue and provide a root-cause explanation, steps to prevent recurrence, and clarification on their status page reporting. I can’t speak for Atlassian’s official app recommendations, but to help the Community…

@Kallepalli Mahesh Babu if you’re using native Cloud-to-Cloud Data transfer, copying the template project leaves the other projects’ shared configuration on the source site unchanged. However, manually editing shared workflows or schemes during preparation or cleanup can affect every project using them. Thats pure Backlash…

You also have to look at it from Atlassian’s side. Keeping completely inactive accounts and their data indefinitely still consumes resources. If the data is important to you, the safest approach is simply to make sure the account stays active. That is probably the best practical advice anyone can give here.

Hello self-service Data Center trial licenses were removed in March 2026, but existing Data Center customers can still request a trial license from Atlassian. The request goes through Purchasing & Licensing → Product trials. https://www.atlassian.com/company/contact/purchasing-licensing Mention the existing DC entitlement…

Hi @charliesobel I recommend ask your admin to raise this with Government Cloud Support, including the board/sprint IDs and screenshots privately. They can confirm the calculation used in your environment and investigate the discrepancy. I just wanna avoid where we guessing too much without knowing your Instance and you…

Welcome @JonWiesman Which OS and Sourcetree version are you using? What exact error appears, and does it happen when adding the account or when cloning, pulling or pushing? Or you relating that just Login process are too complicated ? I understand the frustration when you’ve followed the instructions and still can’t…

@Sabrina Dostie One quite important detail to add to Anwesha’s reply, be sure your Business workspace is explicitly set as your default workspace under Personal settings → Manage on Loom → Default workspace. Loom uses this setting to determine your recording features. Here’s the official guide. When limit remains after…

Hello @Francis Kscot When you say “set up a community,” do you mean creating a site for Rovo/Rovo Dev, or creating a group on this Community website? Could you share the setup page URL or a screenshot showing where it fails? Please also try a private window or another browser. If this is a site-signup issue and it still…

hello @Harish Sivaramakrishnan To add to Lalithesh’s answer, person who creates an Atlassian organization becomes its initial organization admin. Just signing up with your company email domain doesn’t make someone the administrator for that domain.🧙‍♂️ In case someone of your people or IT (Admins are mostly from IT Team)…

Hi @Gideon Summerfield, Are other new emails arriving in Hotmail normally, and have you checked its Junk folder? You can contact Atlassian through this account-support form and select Continue without logging in. ask Support to check delivery of both the login-code and password-reset emails, including possible bounces or…

Hi @Katherine Conner Some subscriptions, such as Rovo, require Atlassian’s help to remove. Please contact Purchasing & Licensing Support and explain that account deletion remains blocked after cancelling everything you can access. Ask them to identify the remaining subscription behind the “last billing admin” error.…

Hello @Patrick Kay You can contact Atlassian Learning Support with the module link and ask whether they can reset it on your existing account. They can confirm what’s possible for that specific course. We as community members cannot. Best, Arek🤠🧙‍♂️

Hello @Ryan Greene There are already related requests: LOOM-242 covers notes without a bot joining, and LOOM-718 asks for desktop recording as a fallback, feeding into transcription and meeting notes. Both are Gathering Interest, so they aren’t a confirmed roadmap commitment. You can already record manually with desktop…

glad to hear that 🤠

Hello @IcherakAmmouche Atlassian is currently progressively replacing Field Configurations and Field Configuration Schemes with the new Field Schemes model, so the UI can differ between Jira Cloud sites. Take a look on this bug https://jira.atlassian.com/browse/JRACLOUD-98712 So the learning material isn't necessarily…

nothing to thanks. We are here to help each other.

Hi @Jools Davis Start account recovery without a new QR code. At verification, select "Can’t use your phone?" and enter your emergency recovery key. If you don’t have it, select "Can’t find your recovery key?" → "Send recovery email." Atlassian sends a second email after 24 hours containing a recovery link. That link…

Hi @yoav.morag It depends on whether the board was closed or permanently deleted. Try signing into that account and opening your Boards page. Select View all closed boards at the bottom. If your board appears and you were its admin, you can select Re-open. If the email concerned account deletion due to inactivity, and you…

Hello @Kristina If Carlos’s suggestion doesn’t resolve it, does clicking the blue + add the “create a card” action to your automation, or do those fields stay highlighted without anything being added? Could you share a screenshot of the full automation editor, including the top section and any message shown when you click…