Arkadiusz Wroblewski Community Champion

Hello @Placid Cardoz I think the key question is what actually changes on the issue when it “moves” queues. In JSM, queues are filter/JQL-based views, not usually a native tracked field by themselves. So I would first check the queue definitions: are they based on Assignee, Status, Request Type, Priority, or a custom…

@Henrique Bittencourt Glad to hear. So as I stated it was just Bug and not an Change 

Hello @Alfonso Moreno Rey That usually points more to the state of those specific Atlassian accounts than to a general problem with your site. Because you mentioned you are on Jira Cloud Free and acting as Product Admin, there is also a chance this is happening outside the site-level admin scope. A few questions that would…

Hello @Dave L_ Yeah, that does sound like one possible Solution for now. Something is clearly enforcing that minimum OS version. Another angle could be the managed work profile on the phone. On Android, a managed work profile can have minimum OS or compliance requirements pushed through Intune, so it is possible that…

@Dave L_ with the extra details you added, I would not assume this is caused by an Atlassian mobile policy. Atlassian does support minimum OS enforcement for Jira mobile, but that is documented under Atlassian Guard Standard mobile app policies. Since your site is Jira Cloud Free and you’re saying you do not use Guard,…

Hello @Vincent Tracy could you clarify a bit what you want to do with the PowerPoint? For example, do you mean: - record yourself presenting the slides in Loom? - upload a PowerPoint file into Loom? - add PowerPoint content into an existing Loom video? That will make it easier to point you to the right option.

Hello @3d8986 Just a quick heads-up here ! this Community thread is public, so I would strongly recommend editing your post/comment right away and removing any personal or payment-related details. That's like pure invite for Identity theft or scam. For an unexpected charge, this really needs to go through Atlassian’s…

@Dave L_ @Gor Greyan just to add a small clarification here the message you’re seeing is indeed coming from an organization-level security policy, not from Jira itself. However, this kind of minimum OS requirement is part of mobile app policies, which require Atlassian Guard Standard. It’s not something that comes from the…

Hello @Dave L_ Did you Opening on the same Device also your's Work Account in app for Jira cloud?

Hello @zachary Pauley Trello login issues are usually not the account itself but the browser / auth flow. I’d try a few quick checks first: - open Trello in incognito/private mode or another browser - clear cookies/cache (especially for id.atlassian.com and trello.com) - make sure cookies are allowed (login won’t work…

Hello @d_b_kumar_chauhan GET /rest/api/3/group/member?groupId=<groupId> You can also use groupname That returns the members of the group as a paginated response.

Hello @Alexander Stern _ Shern Consulting OÜ For me, the main gap is not that too little is logged. It is that when you actually need to investigate a problem, the audit log is often still too generic. You can see that something happened, but not always what exactly changed, what the state was before, and what the real…

Hello @Balogun Tajudeen building a bit on what’s already been asked above by @Trudy P Claspill, I would focus on separating permissions vs. integration here. Even if you have Product Admin access in Jira Service Management Cloud, that does not automatically mean you have access to the Confluence content you are trying to…

Hello @Christina King agree with what’s already mentioned, no agent license is required for request participants. If they are not receiving updates, I’d look beyond licensing and narrow it down a bit: if all participants are affected → check project setup (customer permissions, notifications) if only some users are…

Hello @clipski from experience, the numbers Atlassian shares are a good guideline, but the real factor is how well the migration is prepared. Well-prepared migrations run much faster and more predictable. For example: - pre-migrating attachments ahead of the actual migration window makes a big difference - reducing what…

For me, a real vorboði is that first morning when you can open the window and the air finally smells different. Not winter anymore, not quite summer yet, just that fresh, lighter feeling that tells you the season has turned. Another one is hearing birds much earlier in the morning again. It is such a small thing, but after…

@ Arpit Gupta that extra detail actually explains the behavior quite well. Right now you have two different mechanisms in play at the same time: SAML login and app access onboarding with admin approval. Those are not the same thing as JIT provisioning into managed accounts, and they don’t behave the same way. The key point…

Hello @Bảo Phạm Gia I think @Marc -Devoteam- is right on the important part here. A shared global Assets schema may look cleaner at first, but it is still a shared backend. That means you are starting from a model built around centralization and then trying to add isolation afterwards. For reporting, routing, and general…

@Eka For Jira Cloud, this is primarily Atlassian-controlled behavior: the local Atlassian session expires, and on the next protected request the user goes back through the normal SAML login flow. SAML SLO is documented for explicit logout, not for idle timeout. For Jira Data Center the local Jira session timeout is…

Hello @Eka for Jira Cloud, this behavior is controlled by the authentication policy, mainly the idle session duration and optionally session expiration. When the Atlassian session times out, Atlassian simply ends its own session and requires the user to sign in again on the next request. If SAML SSO is enforced, that…

Hello @Zheng Zhao This usually comes down to what you’re trying to create and your admin level. If you are trying to create a new atlassian.net site, that requires Organization admin access. If you are trying to add a custom domain, that also requires Organization admin and an eligible plan. Also check with your org admin…

Hello @ Arpit Gupta this error points to SCIM provisioning, not to SAML itself. blockedByReason=Blocked by SCIM means the user is still being controlled by the IdP sync, so I would check the user there first: - confirm the account is still active - confirm the user is still assigned to the Atlassian app / provisioning…

Hello @Harald Heinz JSM Cloud can hide email signatures, but Atlassian only says it detects most signatures, not all of them. So Outlook signatures getting through is unfortunately possible as you already stated.…

Hello and welcome to the Community @PJ385003 Please take a look on this Feature request. https://jira.atlassian.com/browse/JRACLOUD-97750 

Hello and welcome to the Community @Amit Singh I’d start here with a saved JQL filter + dashboard gadgets first. If you want to track team workload, Jira already has built-in dashboard/report options such as the Workload Pie Chart, which can show workload by assignee based on a project or filter. Just note that this…

Hello and welcome to the Community @Jared Czeizinger from what Tempo currently documents, I do not see a supported OAuth 2.0 client credentials / 2LO flow for Tempo Cloud. The documented options are: - OAuth 2.0 Applications - API Integration user tokens So for a true machine-to-machine setup, your conclusion looks right.…

Hello @Marlene_ACML you have a couple of options here, depending on the current state: if the cancellation is still pending → open the subscription and undo the cancellation if it’s already inactive → go to Billing → Subscriptions → Inactive and Reactivate if you don’t see either option → reinstall the app and subscribe…

@Kathy Dickason Nothing to thanks. We are here for each other. Sorry that we can’t provide a better out-of-the-box solution, at some point, we’re hitting a product limitation. Blocking this on the tenant side is definitely one option. I’m also working as an IT Infrastructure Administrator alongside Atlassian…

@Trudy P Claspill and @Kathy Dickason https://jira.atlassian.com/browse/JRASERVER-67872 Found that even clearly Request about that are marked as “Won’t Fix.” At the moment, the only viable workaround would be a scheduled ScriptRunner job. Jira’s Java API exposes FilterSubscriptionService, including methods to read visible…

Hello @Kathy Dickason Short answer, no.