Nikola Perisic Community Champion

Welcome @huiwen.leong The AI does create the child issues based on the description that it was given from a parent issue. Also, I see that you want to have a template, which is something that the AI doesn't really support. There is a workaround - 2 actually: * You can create a new custom field that will only be for the…

Welcome @Keiko Iwashina Does the user have the Customer license when you go to User management and click on the user?

Hi @Barry Neilson I respect your opinion on the Jira automation. Have you tried using it and didn't work for you? Calculated fields is something that the automation covers. You would need to have three custom fields though (as a minimum to do the calculation). It can be done with the Edit issue fields action where you…

As suspected, you need to upgrade your plan. You can use the free trial and cancel anytime. 

Welcome to the community @Olivier Rocher Were you changing the priority to Critical or when the issue was created it was set to be Critical?

This does make sense, it is doable, but I wouldn't recommend this, since the anonymous access will enable anyone on the internet to see all of your pages. If you, however do agree with this, you would need to Global permissions in Confluence and allow anonymous access. If you are not a Confluence administrator, ask your…

When you hover over these toggles, does it say anything? Like the reason you cannot do it?

It is free if you have 3 agents in your organisation. If you have more than 3, you would need to go to Standard plan.

Hi @Osama Al-Areky Yes, you can do this by going to Products > Jira Service Management > Knowledge base permissions and toggling for Anyone on

Hello @Wolfgang Deininger Sadly, this feature is only available for Data Center, not on Cloud. You can look on the marketplace for some of the application. So far, there on what I've found there are like 10 of them. Each has its own free trial that you can cancel at anytime.

Hello @etalase visuals This is probably due to the default personal setting You can always toggle these off.

Welcome @Durga Prasad You can also do this using the automation rule: * Trigger: Issue Created * Condition: Issue fields condition, where would you choose your custom field and the values of custom fields (this applies to selecting list, radio buttons and all other custom fields that already have default context) * Assign…

The translation of this error is that user doesn't have permissions.

Hello @Etienne Nelen This means that the customer doesn't have the permissions to access this ticket. Your Jira administrator needs to check the request type and more specifically to check if there are some restrictions added to the request type. Also, they need to also check the Permissions section as well.

Also, @Somnath Raveenthiran it was stated in this article as well that the direct export is not possible: https://community.atlassian.com/t5/Jira-Service-Management/Can-we-export-request-type-from-Jira-Service-Management-Cloud/qaq-p/2665505 Ultimate Request Explorer (JSM Cloud) application has this functionality but it's a…

Hello @Somnath Raveenthiran , directly no. You would have to add them as request participants for each of these requests so they can receive notifications about the changes. Are these clients within your organisation? If yes, then you can grant them Customer licenses which are free of charge. If they are not, but they…

Either template is fine. More important is the project type which is either Scrum or Kanban.

Welcome @Yasmeen Odeh You need to bulk move the issues from that project to the new one. Navigate to Issues and then click on three dots and click Bulk change issues and then for the action select Move Issues. Choose your new project as the destination.

Welcome to the community @Meliha Ergincan This would be partly achiaveable in the software project, because the service projects do not have the Lists feature. With this feature, you would be able to add the columns, but instead of using the fields from the forms, you would have to create custom fields and apply them to…

Understood. Since you haven't received the email for the verification, you should ask Atlassian about this issue like it was stated from above.

Hello @Aswinah Fitria Sari Your email is probably on the Atlassian suppression list which is done to avoid any spams. Open a support ticket for them here: https://support.atlassian.com/

Welcome to the community @Stefan Th. (compLex Software GmbH) Have you tried importing the space with the XML instead of using HTML?

Hello @stephan_lewis JQL Functions ScriptRunner for Jira Cloud's out-of-the-box JQL functions are available to all users but can only be used on the Enhanced Search screen under Apps > Enhanced Search. Below are just some examples of how you can use ScriptRunner JQL functions: * Use epicsOf to query on epic links, such as…

Welcome @Suporte Privacy The customer portal cannot be edited with the HTML,CSS but one thing that could be edited with these are the customer notifications, where you define the style of these notifications. Injecting a custom code to the portal is also a security concern that would let the malicious actor inject…

From this article: https://confluence.atlassian.com/confkb/the-editor-keeps-loading-upon-trying-to-edit-a-page-1082273494.html , something from your network is preventing the page to load completely. Do this: Check if there is any sort of network or proxy security configuration blocking this specific URL. A good approach…

And now I can see your picture showing @Susanna Babayan :)

I know, this happened to me, and after some time the picture would return. I believe that it's from the site itself. Community site is different from the one that we use for our daily work. I'd suggest that you open a support ticket for Atlassian.

The AI itself can brainstorm on the pages that are already written, yes. If you do have any suggestions, you can always open a new discussion that is in regards to that topic.The AI itself will continue to improve.

Hello @Londhe, Pratik ,welcome I've removed the link to your site as this is a public community site that can be found by search engines. To address your problem, start in the incognito mode and clear the cache of your browser. Also, try in a different browser as well.

Hello @Cédric Cox Confluence AI has different options when it comes to spaces. Some of these features are: * Summarize writing - like in ChatGPT, Confluence AI works on sumarising your content and breaking it down into bulletpoints * Improve writing - usually this is linked to grammatical errors * Make shorter - making…