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Anonymous access to knowledge base from jira service portal

Hello,

I just want to make sure, i have set a ticketing portal and i want to know if it possible in the "Free Jira plan" for aonymous users to access knowledge base information without logging in?

Thank you

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Hi @Osama Al-Areky

Yes, you can do this by going to Products > Jira Service Management > Knowledge base permissions and toggling for Anyone on

Screenshot 2024-09-16 at 11.11.42.png

Hello i forgot but my question is it possible with the free jira plan?

It is free if you have 3 agents in your organisation. If you have more than 3, you would need to go to Standard plan.

Thank you. But it doesn't allow me although i am the organization admin.

Screenshot 2024-09-16 121135.png Screenshot 2024-09-16 121122.png

When you hover over these toggles, does it say anything? Like the reason you cannot do it?

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