Susan Hauth [Jira Queen] Community Champion

Hi, What about adding Teams to watchers? Or being able to notify Teams in automation? Susan

Hi, Makes sense that it becomes an App like "Assets". Re: Teams. Is there any plans for some functionality like: * Add a Team as a watcher * @mention a team * Assign to a Team (via the Assignee) Agree that we absolutely need some permissions on Teams otherwise it becomes the wild west and unusable. Thanks, Susan

Hi Megha, Looks like a cool feature BUT all it's going to do is add even more items on the left navigation panel making it impossibly long. It becomes a mess trying to even locate these boards, lists withing queues when god forbid you have several JSM projects open at once. What we really, really need is for JSM projects…

Hi, That's great progress. But my real grief is with Dashboards and Filters. Really, really need to be able to reorder the starred Dashboards and filters. Thanks, Susan

Hi, Atlassian confirmed that they had an incident and that it is now resolved. I have noticed no failures in the past few hours, so looks like it's fixed. SUsan

@Rachel Wright Great article as usual. I think what I find most confusing/annoying is when adding new components to a Jira project, this prompt about "Compass Components" vs "Jira Components" is somewhat annoying. I feel it's a ploy to sell me Compass which we currently don't have. Take care my friend Susan

Hi Sharee, I too have struggled with this title. Some that I have seen are "Business Systems Specialist/Engineer" OR "Business Process Specialist/Engineer". We are not allowed to use "engineer" in Canada so thus the "Specialist". However my favorite job title of my career is still "Jira Queen". Great question Susan

@Ryan Simpson , Atlassian has confirmed it's a bug. I have an open support ticket and will post when they have a resolution/workaround.

@Ryan Simpson , Us too. So weird...I will raise a support ticket.

I started running when I was 15 as cross training for my figure skating. I fell in love with running. My mind clears, my body feels free and my spirit is happy when I'm running. In my running years, I have run 9 marathons (3 Bostons, 2 NYCs and 1 Disney marathon (my fav)). I have run countless 5k, 10k, 21k races and they…

Hi, I'm not getting what's new here? We have had backgrounds and even image backgrounds on Jira projects for a while. What we really NEED is that same layout horizontal bar with colors for Jira Service Management projects. Cheers, Susan

Thanks Rahul, great article that explains one of those mysteries we see in Jira!!

Hi Jehan, Thank you for pointing us towards the EAP program. But imho I have no idea why you are pushing forward with this default to "internal comment". Why not leave well enough along by leaving the default as it has always been to "Reply to customer"? AND those small minority of teams that want default of internal…

Whooaaa Hold the horses here. Many of us have requested that the new issue transition screen be turned off because of the JSM default to internal comment which will have a disastrous effect on many organizations. We are waiting on this JAC: Need customisation option to set default for comments (Internal Comment and Reply…

Hi, Figured it out, the original issue was moved to another project. THe link broke I think because the user did not have access to the new project. I have corrected, and set up the links again and they are working! Thanks Eliot...

And it's not working again? We are having this exact problem today.

Hi, Well I'm having trouble finding my cheese. Or my cheese is buried among so much cheese I can't find it (JSM project navigation). I would still vote a 1000 times to not spend so much energy and development, design time on UI when there is a long JAC list of really highly voted items. Like I said...no one votes for UI…

Hi Brett, First of all very brave of you to do an AMA on the new UI and I applaud. How about getting one of the "design" team to do the same! I have been adding LOTS of feedback but although Atlassian assures us they read that feedback, they don't actually respond to your feedback which is why this is so frustrating to get…

Hi Michele, I do this MANY times a day...so frustrating.

The one thing I would really would have like to see in the new navigation is an easy way for our regular Jira users (JSW/JWM) would have a button or link to easily get to the JSM Portal(s). It's so painful and I end up asking everyone to bookmark the JSM portal as they can't raise JSM issues within Jira. And before you say…

Could not agree more with the JSD navigation! So many clicks to get information not productive at all and buried in the left panel!! Make it like JSW/JWM PLEASE.

Why was changing the navigation which obviously was a lot of development time and has provoked a lot of controversy prioritized over some of the really highly voted JAC issues? Changing where to find stuff is NEVER on my priority list of things I would like to see fixed or improved in Jira.

I really wish that in the top search bar that I could just start typing in JQL vs having to click and click till i get to view all issues, then change the default jql to what I really want to search for.

Why can't I sort my favorite dashboards and filters? It's really painful now that they are squished into the left panel to quickly navigate to my favorites in order of my most favorite to my least. I did end up re-ordering by un-starring them all and then re-starring them in reverse order of favorite as it put the most…

That's my main gripe as well, why do the JSD end up cluttered on the left panel and not get the full project experience of JSW/JWM? When it gets pushed to the left panel it's harder to find, there is no color or differentiation from the navigation items, so very difficult to work with! I love that JSW/JWM you can have a…

Hi, Spending my first day in the new NAV as the Jira admin for my organization before my users are subjected to the change. I'm finding this a lot of clicks as an administrator of Jira projects. Also very confused as to why the JSM experience is SO different from JSW, JWM (which I prefer). I like the project panel with…

Hi Dam, That's an older iteration of Confluence. Now on the right bottom it's only the AI button. However I did find it, it's now up in the top left corner of the page: Atlassian moving the "cheese" again. Thanks... Susan

Hi, I would really like to participate, however when I went to sign up I was requested to provide very personal answers such as birthdate, sex, ethnicity, marital status, household income. I'm not comfortable sharing that information just for the purposes of participating in a research study for Atlassian Site admins. I…

@Darryl Lee , I love swag and proudly wear as much swag as I can as well as my desk is littered with great swag. My current favorite is my mug "World's best Jira Admin" courtesy of Valiantys. But it's true, every year I gather up extra swag in the swag sweep. The vendors are always happy to share it with me, especially…

Hi, You can set this property on the workflow status: jira.permission.comment.denied Susan