Susan Hauth [Jira Queen] Community Champion

Hi @Omri Zeman I just tested it and it adds all the mentioned users. I did drop the comparison step because it doesn't fail or matter if the @mentioned user is already a watcher. Maybe that makes a difference? Thank you @Christian Beaulieu - super great little automation Susan

HI Moix, We just got hit by it as well: https://community.atlassian.com/t5/Jira-articles/Now-GA-try-the-new-issue-transition-experience-in-Jira/ba-p/2734436/page/3#U2919078 I'm not a fan as this will cause chaos and lost communication for us. I think there is an option for individuals to default it to public comment. Hope…

Hi Valerie, This is a new "Feature" of the transition experience: https://community.atlassian.com/t5/Jira-articles/Now-GA-try-the-new-issue-transition-experience-in-Jira/ba-p/2734436/page/3#U2919078 I'm not a fan of this switch to internal comment. Apparently you may be able to personally switch it back to public comments…

Hi, Most of these changes are great and an improvement BUT the default to internal comments without the ability to change this default at a global level is terrible. I have IT agents that reply to customers all day long when selecting "Awaiting Confirmation", "More information required" transitions that are directly aimed…

Thank you Ted!! Turned it off it was driving us mad. First they had the security error where it recommended pages you didn't have access to, then it started spamming everyone with pages that were not relevant at all to the users.

But "sentiment" is not supported in any of the reporting gadgets (pie chart, filter statistics). If you wanted to get some measure of how many tickets are positive vs negative, how would you do that?

I too am having the same issue. Wondering what drives the "confluence content" - "Managed on" to trigger. I don't think it works for lists of Jira issues in a confluence page either? Does anyone know?

Honestly, I don't think there is anything you can fix in advance. Your best bet is to watch this issue: AUTO-1374. 

HI, In general this is the deprecation of webhooks on MS Teams. It affects not only Jira but many, many other applications that depend on webhooks/connectors into Teams. The good news is that MS have now delayed the deprecation after a huge public outcry of the short time frame. Additionally, Atlassian is working on a new…

Hi Everyone, I raised a support ticket regarding the MS deprecation of connectors. I was directed to this issue AUTO-1374. Atlassian is well aware of the problem, but at this time does not have a solution. I encourage everyone to vote and watch on this issue. There is an ugly workaround provided in one of the comments that…

Hi @Mohanraj Thangamuthu I think it does affect the automation instructions. Currently these are the Atlassian instructions on how to use automation with MS Teams: https://support.atlassian.com/cloud-automation/docs/use-automation-with-microsoft-teams/ "Create an Incoming Webhook" on MS Teams is being deprecated. Moving to…

Hi, It's officially a bug. JSDCLOUD-14257 Please vote/watch! Susan

Same here. Just raised a support ticket as it seems to be a bug.

I have the same problem. In Confluence if you have a dark bar, white font under More the font turns to black (vs white). Jira does not behave the same.

Hi Patxi, Yes it's Users, groups, etc. Sorry didn't realize you were after different Azure resources. I think anything is possible with the REST API, just need a good developer. Good luck Susan

Hi Patxi, We use this app in marketplace: https://marketplace.atlassian.com/apps/1230198/azure-ad-microsoft-entra-id-importer-for-jsm-assets?hosting=cloud&tab=overview It's very, very good. The examples it has in the documentation were perfect, and we were able to import and keep in synch our Azure AD to Jira Assets. We…

Hi, We have 300+ users who have marked INTERNAL-1 - Vacation as their favorite. And I have to rotate this issue through every Quarter? They have to what, search for it when it gets closed off? This is not a viable solution. Susan

Hi, We are facing the same problem as Daniel and Cameron. WE have been using Tempo Internal Issues for 10 year, so thus have 10 years worth of worklogs that exceed the 5000 limit. I would be happy to maybe purge old worklogs from 5 years ago, but how would I do that?? Also a little stressed as it seems I have 2 weeks to…

Hi John, My settings look like this: I would rather not have the Apps' Settings intermixed with the Confluence Settings. Or if they must be at least have the Confluence Settings ordered ahead of the Apps' Settings. This is very confusing as you can imagine. Susan

Hi, I like the clean new interface for Mission control. BUT I find it VERY confusing that Settings contains not just the general configuration settings for Confluence, but for the Apps as well. So at the top of the list is a bunch of Apps before I can get to Configuration or look and feel. Could we not split out the App…

We have recently run into this as well. I put in an automation rule to change the tag everytime it appears but it's ridiculously often. It seems any status change (or other change) on Zendesk will initiate the setting of the tag (again) on the linked Jira issue(s). The problem is with the Zendesk integration plugin…

Hi Taj, There are 2 possible solutions... see below: 1. Create an automation to set the component on create 2. Add Component as a hidden field on request form and default it to the request name.

I'm going to throwback a LONG way and I always wanted to be friends with Marcia Brady (or maybe be Marcia Brady)! I even dress up as her for Halloween with my hipster polyester dress, white boots and blonde wig.

Congratulations my friend!!

Thank you Andy!! I thought it might be a bug I just couldn't seem to find it. I will vote and watch and thanks for the workaround. Will share with my team.

Adding screenshots to better illustrate the problem: Creating an issue in JSM with backslashes: After the issue is created there are backslashes added possibly a new line: BUT if you create the same in a regular Jira business project in Jira. On create the same backslashes: And it's displayed in Jira after create as:

This year I'm grateful to my wonderful colleague Danny for still being 100% committed during these every challenging times. I'm grateful to Andrew Kendris and Dileep for welcoming me into their NYC ACE to do some stellar virtual ACEs together. Grateful to JP Comeau for being both a speaker and now a fellow Canadian ACE. As…

Look at this post: https://community.atlassian.com/t5/Jira-questions/Is-there-a-way-to-configure-different-colors-for-values-in-a/qaq-p/1394489 I got the emoji from https://emojipedia.org It worked perfectly to my surprise. It shows up on issue navigator as well.

Hi Everyone, Sharing a script out that sets the field "Approvers" to a Jira group based on the custom field "office". This goes in Scriptrunner (Server/DC). Hope it helps: import com.atlassian.jira.issue.MutableIssue import com.atlassian.jira.issue.util.DefaultIssueChangeHolder import…

LOVE IT!!! You're the best Nic.