John M_2hpypf Atlassian Team

Hi @David Hwang , One thing I would verify is that you are looking at the same user. In other words, be sure the user you are looking at on the team schedule is using the same email as the one you are logged in with. Team members sometimes accidentally create 2 users with the same name and different user names. If that is…

Hi @Mikel Stous , The documentation looks a bit different because there are different plans and some plans have access to the "advanced settings" in the integrations. You actually don't need to add anything to the ExtraProperties field; you can simply leave the default value of {{extraProperties}} there and then in the API…

Hi @davidbell , You can either send the request to a third-party endpoint like a lambda function or you can use OEC to execute a custom script which will point back to the Opsgenie API. 

@Cludts Jasper , The component tags will only work on alerts that are already linked to Statuspage incidents. When you create an alert, it will send the 'create incident' action to SP and SP will reply back with an incident ID, which will display as a tag on the alert. If that tag displaying the incident ID is not present,…

Hi @Cludts Jasper , Statuspage components can be updated via tags in Opsgenie. This section of the integration doc gives some examples with screenshots of how to set that up: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/#Changing-Component-Incident-Statuses-via-Alert-Tags--Optional-

Hi @Shyam Kumar , Typically if there is data being sent to Opsgenie but no alert is being generated, the best place to check is the debug logs which any admin user can access by going to Settings >> Debug >> Logs on the lefthand menu. If an incoming payload is discarded, the logs should state the reason, for example,…

The Get Schedule Timeline API can be used to get future on-call recipients for a given time period. https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline

Hi @Russell Johnson , You can use a team-based notification policy to delay alerts until the deduplication count has reached a certain number. Keep in mind, this will only occur on the alerts where the team is assigned as the 'owner-team' of the alert:

Hi @Abhilash Gajulapally , Instead of 'teams' you will want to use 'responders', with teams as a child. Here is an example: "responders":[ {"name":"abhilash8642", "type":"team"} ],

Hi @Amratesh , Have you tried using the email integration in Opsgenie? https://support.atlassian.com/opsgenie/docs/integrate-your-email-with-opsgenie/

Yes, the following options are available:

Hi @Elmo Yeldo , Currently, there is no way to delay Slack notifications though we do have a feature request logged for this, which you can follow here: https://jira.atlassian.com/browse/OPSGENIE-726 You may be able to apply a workaround that would involve only sending Slack notifications for a specific "add note" action…

Hi @[deleted] , You can use the 'Add Note' notification rule to notify users of new notes added to alerts. However, in addition to the on-call user, all other users who have already been given visibility to the alert will also be notified if they have the 'add note' notification rule set up. We do have a feature request…

@Alexandra Martínez Romero You can start with this doc: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-oracle-enterprise-manager/ And you if have any questions please open a support ticket and our team will be able to assist: https://support.atlassian.com/contact/#/

Hi @Alexandra Martínez Romero , If you have already tried the existing Oracle integration and it's not working with your version, the common workarounds when no prebuilt integration is available are to use either our Email integration or our API integration. If you are using Oracle Cloud, we do have a feature request to…

Hi @Thibaut SMITH , From Opsgenie Alert you create a Zendesk ticket using the following Opsgenie actions:

Hi @Rich Smith , There is no report for on-call but you can export the team schedule to your calendar using the 'open calendar' button on the team schedule and see/get calendar updates directly from Google or whichever calendar application you use. 

The alias is required so if it's blank Opsgenie will generate an alias, which will be the same as the alert ID. So that part is expected. For this issue in general though, I think that having access to your account logs would assist in the troubleshooting process. You can open a support ticket here so we can assist you:…

Hi @Wojtek Szczerbinski , That alert was acknowledged by the Jira Service Management integration called "Business Integrations NEW" When a user in JSM takes a certain action like changing the status of the JSM issue which created that Opsgenie alert, it will move the alert to an 'acknowledged' status to be in sync with the…

It sounds like it could possibly be a bug on the ServiceNow side. I just don't know whether they are sending null values or if we are interpreting them as null because the business rule filter is doing something to change the formatting that Opsgenie is expecting. Is ServiceNow logging able to confirm what is being sent to…

@Michael Gaston That is the raw payload before it is processed by Opsgenie. When the alias is blank Opsgenie will assign a default alias. But if that is happening, none of your other actions after the initial 'create alert' will work since the alias is being assigned by Opsgenie and not by Service Now. If the payload is…

Hi @Russell Johnson , That is correct, your screenshot is from the integration's advanced settings, which are only available on the Standard and Enterprise plans. 

@steffan.giebels We haven't gotten any specs back from engineering but typically when this type of update happens the goal is for a seamless experience for customers, so I would expect the same configuration requirements of entering your GA4 tracking ID.

@Sarthak Patnaik The features are mostly the same but there are some differences that have been noted in this document: https://confluence.atlassian.com/jirakb/main-differences-between-opsgenie-plans-when-bundled-with-jira-service-management-or-as-a-standalone-product-1163763012.html Yes, you would still be able to…

If the add note action is coming in before an alert is created that would cause an error since there is no alert yet to add the note to. The alias should be based on what's being sent from SNow, so it should still have a value from the SNow ticket even if an alert doesn't exist yet in Opsgenie. It could be that the filters…

Hi @Sarthak Patnaik , It sounds like you have Opsgenie bundled with a JSM subscription. All JSM plans come with Opsgenie as part of the product. This bundled version is not billed separately; it is included as part of the JSM product and the users are the same users that already exist in JSM. Opsgenie Standalone is billed…

Hi @Denis Dugar , This video and article give a good explanation of how OEC works: https://www.atlassian.com/blog/opsgenie/edge-connector-for-opsgenie To answer your other questions: How long has this connection been working without interruptions? * OEC is setup independently on each client's servers so as long as the…

It looks like Opsgenie should be compatible with the Tokyo release. Typically when values are parsed to null there is a mismatch with the formatting Opsgenie is expecting and what it's actually receiving. So the issue may point to a configuration issue on ServiceNow. Can you have ServiceNow support verify your config on…

@Michael Gaston What version of SNow are you on? It looks like we have a FR to make Opsgenie compatible with the latest Utah version: https://jira.atlassian.com/browse/OPSGENIE-1391 I'm wondering if that is causing the issue you're seeing. 

@Michael Gaston what are the debug logs showing for the 'alias' value in the raw payload?