John M_2hpypf Atlassian Team

Hi @justyn.rodriguez , If the connection is working and other actions are being successfully executed, one thing to look at would be to make sure that the Jira issue is able to move from the status it's currently in, to the 'Done' status. If you check the activity log on the alert that was closed, there should be a log…

Hi @Rohit Sreeramula , The settings page at Settings >> Integrations will list all integrations, or if you are on the essentials plan, you can go to Teams >> Integrations. While the name and type of the integration, as well as the responder team will be listed, the API keys will not show here. The only way to access the…

Hi @Michael Leung It sounds like you may need to go into the component uptime showcase and manually delete any downtime by clicking on and zero-ing out any bars that show downtime:

Hi @Wong , You can use Opsgenie's OEC integration to send actions from Opsgenie to any third-party on-prem applications. First, install the OEC integration in Opsgenie, then follow the installation instructions to install OEC on your server. Overview:…

@Allen Vanegas Diaz SPSP-2958 looks like a completely different request. Can you please have one of the admins from langara.atlassian.net submit a support ticket? We cannot make any changes to that account without approval from one of the site admins. 

Hi @Nithin Paul , It sounds like System metrics may be what you're looking for: https://support.atlassian.com/statuspage/docs/what-are-system-metrics/ If you want to use a custom source like Azure, you can use the metrics API: https://developer.statuspage.io/#tag/metrics

Hi @Nigel Jewell , We recently logged a bug for this issue. You can follow it here: https://jira.atlassian.com/browse/OPSGENIE-1226

Hi @Allen Vanegas Diaz , As long you don't have multiple sites and are not on the new UI you should be able to move the products to another org yourself using these instructions. If you don't have multiple sites but are on the new UI, please open a support ticket so we can move you off the new UI so you can complete the…

Hi @Randy Everett , Tags are free-form and are added without any prior setup; in other words, there is no option to pre-define tags. You would need to type new tags directly on the incident. 

Hi @Adam Benfer It looks like we do already have a feature request logged for this. Unfortunately, the only current known workaround is to manage the relationships in the UI. https://jira.atlassian.com/browse/OPSGENIE-86

It looks like right now the only way to get the postmortemid is to create a postmortem via the API (in which case it will return the id) or in the UI, go to Analytics >> postmortem reports (id is in the URL) I have found that there is a feature request to add this functionality to the API:…

@Wolfgang Kandek You would need to use the Get Postmortem Request API, using the incident ID returned from the List Incidents endpoint. https://docs.opsgenie.com/docs/postmortem-api#get-postmortem-request

Hi @Wolfgang Kandek, You can use the following query parameters for postmortemStatus: * no-postmortem * published * in-review * draft If you want to only include incidents that have a published postmortem, you can use the following endpoint with 'published' as the value for the 'postmortemStatus' query parameter:…

@Pavel Klyuev - You can use any dynamic value or any combination of dynamic values in the alias field - it does not need to contain the {{alias}} value. As long as the incoming payload that created the alert and the payload that will be closing the alert have the same values in those fields, the alert will close. For…

Hi @Jaroslav Jaroš , If you are referring to the Status Embed feature, yes, you can fully customize it. Here is a resource for that: https://support.atlassian.com/statuspage/docs/build-your-own-status-embed/

Hi @Henry Sword - the default status embed does not include the functionality to only select some components but you should be able to build a custom status embed that can do that: https://support.atlassian.com/statuspage/docs/build-your-own-status-embed/

Hi @Henry Sword , With component subscriptions, after users press the 'subscribe' button, they will be redirected to a page that allows them to choose which components they would like to subscribe to. To answer your second question, yes, each component can be updated independently. 

Hi @aryanp Creating alerts based on Slack messages that are not /genie commands message is not something that is supported but may be possible with a third-party integration like Zapier: https://zapier.com/apps/slack/integrations/opsgenie For your second question, you can route alerts from a specific source to a particular…

Hi @aryanp , That is possible using the /genie commands which work with the Opsgenie-slack integration. The message would need to be formatted correctly. To create an alert you would post a message using this format in your slack channel: /genie alert [alert message] for [team1,team2,user1..]

Hi @Dmitry Petriev Yes, the advanced settings are available on the Standard and Enterprise plans: https://www.atlassian.com/software/opsgenie/pricing

Hi @Dmitry Petriev Below are answers to your questions: 1) How can we set tags in OpsGenie alerts that depend on triggered rules? You will need to add multiple 'create alert' actions in the integration's advanced settings. Each 'create' action will have its own unique filters that trigger different tags to be added. Here…

Hi @Fanny Mauranges , When a user subscribes to any Statuspage, they are sent an email with a link to confirm their subscription. Until that step is completed, the user is an 'unconfirmed subscriber.' 

I'm glad I could help!!

Hi @Daniel F , With the service name being a variable number of words, the problem becomes more difficult. For example, the below regex will add spaces between as many as 5 words (with each new word starting with an uppercase letter) but the issue is that if there are fewer than 5 words, there will be a space before…

Hi Daniel, You shouldn't need to use extra properties or policies in this case - you can simply parse your Datadog tags directly into Opsgenie tags, which will trigger the Statuspage component update. In the advanced settings of the Datadog integration, you would need to add the following string-processing/regex expression…

Hi @Marcelo Costa , I'm sorry, I support both Opsgenie and Statuspage and I mistakenly answered your question for Statuspage, rather than Opsgenie. Mo my original answer (now deleted) does not apply to Opsgenie. Unfortunately, for Opsgenie it looks like there is no way to update or change the CreatedAt field after incident…

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Hi Patrick, We do have a feature that works like that in notification policies (shown below) however it relies on the deduplication count. So, for this to work the way you want, you would need to have all of the different sources of these alerts send their payloads with a common alias. In addition, all of the alerts need…

Hi @Sohaib Khan The way the Opsgenie/Grafana integration works is that when an alert is closed in Grafana, the related alert is closed in Opsgenie. If you set Grafana up to automatically close the alert when the usage drops back below 85%, a 'close' action will be then sent to opsgenie which will close Opsgenie's open…