John M_2hpypf Atlassian Team

Hi @Ste404 , You can use the dynamic field where the JSM issue key is stored at the end of a hard-coded URL. If the alert was coming directly from JSM, it would be stored in the 'key' dynamic field. So you use this format to create a link: https://JIRA-URL/browse/{{key}} If it's coming from an email, you would need to have…

Hi @Andrew Ketchum , While we don't have any built-in way to do that, if you are on the business plan you should be able to achieve that using custom Javascript/CSS by targeting the 'updates' CSS class which contains the incident's individual updates. Here are some samples of JS customizations for your reference:…

HI @Vanessa dela Costa , It looks like we have a feature request under STATUS-508 to allow for the deletion of more than 100 subscribers at a time. Currently, the 100 subscriber limit exists both in the UI and the API.

Hi @Brian Mbogo , The filters can come from any of the events. To see which event which fields are sent for each event, you would want to refer to the Gitlab documentation for webhooks: https://docs.gitlab.com/ee/user/project/integrations/webhook_events.html There are some preconfigured filters for certain events. As an…

Hi @Nan Pena , As noted in your open support ticket for this question, this is not something that can be done currently, though I have submitted feature request STATUS-657 for this enhancement. 

Hi @Brian Mbogo , Here is the integration for GitLab: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-gitlab/ One option for filtering alerts when there are no predefined filters is to use policies. While policies cannot prevent alerts from being created they can update alert values, or automatically…

Hi @Kim Barry , Policies that route to disabled escalations or on-call schedules would not be used. You would see a message like this in the alert log:

Yes, you can execute almost all the same actions from Slack that you can directly in Opsgenie, which would have the same end result of sending those actions to Statuspage to create or update an SP incident. Once you add the Slack integration, you can use either the Slack buttons or the /genie commands to execute actions:…

Hi @Horia Luta , Yes, you can import custom fields from Jira, however, you shouldn't need to use a custom field, as you can map the Jira priorities directly to Opsgenie priorities. Here is an article with screenshots giving a few different methods for mapping Jira priorities to Opsgenie:…

Hi @Ira , Statuspage can be updated from Opsgenie, without the need for any other systems. First, you would need to add a Statuspage integration in Opsgenie and add your Statuspage API key and page ID so that Opsgenie can send actions to Statuspage:…

Hi @kmar.benabdallah , I just moved the ticket to the Opsgenie queue and provided an update. https://support.atlassian.com/requests/OGSP-113997/

Hi @kmar.benabdallah , It looks like one of your other users was left as the one active user. Can you please open a ticket here, as we can't post user information in the forums: https://support.atlassian.com/contact/

Hi @Monier Elsawy , We don't have round robin option available - the closest thing would be the "Notify random member of team" option in the escalation drop-down. Here is another community post that gives some additional information and screenshots on the same question:…

Hi @Josiah Tillett , Happy to assist - there is no additional configuration required since the core functionality is to: * Create an incident in ServiceNow from an Opsgenie alert * Create an Opsgenie alert from an incident in Service Now * update incidents and alerts based on actions taken There is an option to sync users…

Hi @Maxim Zverev , The Gitlab integration in Opsgenie only supports incoming alerts. If you want to send alerts from Opsgenie to Gitlab to create Gitlab issues, you can use a Gitlab email address and set that email address up as a user in Opsgenie, then automatically assign all alerts from Sentry to that 'Gitlab' user. 

Hi @Dmitry Petriev , It sounds like the alerts are being deduplicated. This is a feature that is designed to help prevent alert fatigue. When a new payload is received with the same alias as an existing, open alert, instead of creating another alert, the open alert's count is increased by one. If you want to prevent this,…

Hi @Saurabh Shah , If your alarm is not closing using the filter you've setup, you should be able to see why in the debug logs. One common reason is that the payload is matching the filter for the 'create' action, and thus deduplicates (increases the count of an open alert with the same alias) and never reaches the 'close'…

Hi @Suleiman Khader , Unfortunately, the alert notes section is the only place that allows attachments to be added. The other sections only support text or links, but not files. 

Since your regex uses '+' it should only match tags that have at least one character after the semicolon - so 'location:' should not show up. When I tested this only the tag with a value after the semicolon was added to the description: As for the case, I don't believe there is any workaround for that; I believe the system…

Hi @Jacky Chen , Without knowing your exact requirements, you might be able to extract only the tags you need and 'remove' unwanted tags using either string processing, regex, or a combination of both: https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/…

Hi @Horia Luta , This article provides several methods with a step-by-step guide to help you map priorities from Jira: https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304

Hi @gaurav.arora1 , Alerts are not auto-closed unless you have a notification policy that specifies that they should be closed automatically after a certain time period. We cannot view your setup without a support ticket, so I would recommend opening a ticket or chat so our support team can assist.…

Hi @deuce.sapp , Whenever you route directly to a schedule, your escalations will not be used at all. Escalations are only used if explicitly stated by the routing rules. You will need to change your routing rule to route to the escalation, rather than the schedule. You will see one of the following warning messages if you…

Hi @Nathan Weelen , You should be able to purchase a European number and still set the region to 'US1.' Here is the Twilio documentation that shows how to set the region for a number: https://www.twilio.com/docs/global-infrastructure/inbound-processing-console

Hi @Sheher Yar The 'Get Schedule Timeline' API should be able to provide you with the individual start and end dates of each user on the rotation: https://docs.opsgenie.com/docs/schedule-api#get-schedule-timeline

Hi @radoslaw.rymaszewski , You can target CSS selectors to customize the individual incident pages the same way you can with the main page and history page. For example, you can target the button on the incident pages with this selector: page.flat-button.subscribe-button { background-color: purple } Any and all defined…

@Kimberly Ledesma Opsgenie can only send emails to Opsgenie users. 

Hi @Walace Feres , Post-mortems can only be exported directly to Confluence accounts that exist on the same Atlassian cloud site. However, if you have a Confluence instance on the same site as Opsgenie, you could export it there and then share it via Confluence sharing with the Confluence accounts of the other Companies. 

Hi @Evan Giordanella , Opsgenie priorities can't be changed but you can map priorities from other systems to Opsgenie priorities. Here is an article on a couple of ways that can be done: https://community.atlassian.com/t5/Opsgenie-articles/How-to-Map-Alert-Priorities-in-Opsgenie/ba-p/2044304

@Pallav Chaturvedi , That means you are either a global admin or you are assigned a custom role that has 'edit configuration' access. You can see your base role by going to your profile settings. If it is anything other than 'Admin' or 'User', that means it is a custom role that likely has 'edit configuration' access. If…