A A Ron Geister [Trundl] Community Champion

Thanks for the assistance. 

I figured it out you have to use: {{issue.customfield_ID}} in the reporter field. I also backed this up with advance compared condition. 

Maybe I should asked how do I display the value of the user from Manager field to Reporter? So if I am the Manager I need that to be added to the Reporter? But it has to be for each issue the manager then becomes reporter with automation. Also I can't use a chrome add-on without security review so that is out of the…

@Joseph Chung Yin I have confirmed and all is working now. He was not using the notification to get to the view and or the approval option from the portal. This is confirmed working now. Thank you for the help.

Thanks and glad to be apart of the community! Love it.

@Ryan Beller Great add. Totally the case as most of us have had to build archiving feature ourselves until recent. 

I had this built out in many instances too with when no archive was available. I even automated this with automations for jira so when issues were to old I auto moved them to a new project that was an archive project with archive permission and read only. It's hard to stop these when you have it built to use a new…

If, I am archiving I don't do clean up. If I am removing projects then I do a clean up with screens, schemes, fields etc. I do yearly audit and ongoing. So in my practice this is always happening. I would say that its an ongoing processes with building and cleaning up after yourself too. Archiving is a great way to move…

Thank you. This is all json correct. I am wanting to learn the format so I can do this daily. I need to look up more how to formulate these. Do you have any suggestions? Good sources.

@Mark Segall Can the file look like this so it will carry the cloned issue link from the parent clone plus the clone from the other project? Or is there no need for that if the linked issue is set on the field setting? {"update": { "issuelinks": [ { "add": { "type": { "name": "Cloners" }, "outwardIssue": { "key":…

Thank you so much been chasing this all day and it was much simpler than I thought. I started by trying to query a global query to do this and link issues after the fact. You have saved me many hours! I appreciate you!

Where do I put that at? In the Json? 

Would it look like this??

Hey Community, I am try to use smart values to do this but it ends with errors. I am using {{Manager.displayName}} Do I need to be using {{issue.Manager.displayName}} ?? I am trying to use the Manager multi-user-picker field to add them as watchers in automation after issue creations. Would it be better to add them as…

@Alberto Gordo Thank you so much this was so helpful. Is there a confluence document that shows the plain text or smart value? I applied this and it works amazing. Perfect. 

Can we use smart values to show description or other fields data in the email notification? The default set up doesn't give much information to the approver what they are approving. I need to add more content. 

Jira is based on permissions. Each service management project can be separated. You can allow your whole company to have access to one project in JSM or many. This is really depending on how you set this up. You can use groups to define who has access to which projects in JSM. Example I have three JSM projects. JSM-1,…

So excited to see this integration more integrated. I am down for the beta please!! One of the things I want to see is approvals from the workflow in the slack channel that would be great.

Is there any way toake this work in Jira Cloud or just not available. I was trying to use JiraPS for this but this is not working there either. 

@maria lidia campo This is a new feature and from what I know there will be more developed on this but at this time as you stated its plain text.

Thanks for the reply. I was looking for this thread for the request. I will try to work on and API extract while waiting for the development of a admin fix. 

Yes, there is they have recently added in Jira cloud the ability to set messages to end users in the Settings>Systems>User Interface> Announcement Banner.

@Vanessa Becker you can also put in a support request and they can migrate your data from one email account (Atlassian acctount) to another account. I have done this in the past when I had so much data from the community and badges and I wanted to retain them. 

Component is usually what I have used for this. Component can be routed to owner of platform and also generates a query for all issues tagged with this Component. You can use Component lead to route issue to person responsible for this platform. Components are found in JSM on the left side tab in project settings. 

From what I seen your question was originally it seem that I had answered it with adding the screen and fields to this new approval screen. Now looking at the jira request gathering it seems you needed this to be a required state which is not yet available for an option. In the screen configuration you can add this to the…

@Martin Svensson Please let us know if this helps you out so the community knows if this fix the issue you are facing. Hope all is well.

I believe you would have to add a screen in the approval transition with the added fields. If you add approval screen at the transition you should be able to add the fields you want to require. 1st Go and create the approval screen and add fields you require during the approval. 2nd Then go into the workflow and click on…

I will second this. If you need to moving issues to JSW it is best to clone issue to the JSW project if it belongs to the dev team and or have them work on the issue as devs in the ITSM project. 

Not really sure at this time. Did you put in a ticket with Trello support? It sounds like it should be working since its admin service account. I would actually put in a ticket to get this figured out. Sorry I can't be of more help. 

Do you think there could be a permission that is missing?