Comments
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Here is the REST API Development URL for workflow status: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-workflow-statuses/
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Are you asking to inject a workflow status by automation? The best way to do this is to go into the workflow and update the current workflow with the status you want to put in there. Remember that an active workflow you can not remove a status only add a status. If you need to remove a status you can do the following. 1.…
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There is a current outage and active incident in Jira Cloud because of AWS. Please visit the following link: https://status.atlassian.com/ I haven't heard of a ETA but seems like something might be stabilizing.
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I am soon taking my ACP-120. I head both are hard. I would really focus on Reporting and JQL as those are very big in all the test. I been doing this for sometime and work in all Atlassian mediums. I would also suggest to open a Software project in cloud company managed and team managed and configure them with best…
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So, this is the shared settings your talking about. The only thing I don't like about this is that they are using these for 7 different workflows which won't work for every project. The schemes I am fine with but the projects themselves are not even configured right to share the right information. I do agree with…
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Two ways I have handled this in the past. 1st. Add dev team to project use a team responsible field with automation to alert that team of issue and allow themselves to add an assigned user from that team. 2nd. Create an automation when a dev issue comes to the ITSM project have it automate the issue to clone the issue into…
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In most cases, I would say the dev team should be on agile process and development project and IT support tech should be taking care of the JSM project and forwarding issues to that team. This reduces the dev team being responsible for two projects. Now that team field is available with advance road maps with premium…
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I would really like to join this EAP for Team field. I have build this from scratch in the past but now that I am in a new roll as admin it would be super helpful to add this to our site.
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Bill, Thanks so much for the assistance.
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Bill, What I mean by the Description footer is at the end of the description field is adding notes there. See bottom of this reply! So I can use a smart value to look up issue and put the information into the description field & or maybe another field like environment? This would be the description footer!
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Bill, Sorry for not giving enough information. I am looking to put the creation date of the linked issue (parent issue) into the description footer so that the person reading the ticket can see when the originally issue was created. This is for a RMA type issue that is being created by automation to fullfil a part order. I…
