Skyler Ataide Atlassian Team

Hey there Kenny! The Alert Metrics per User report shows the total alerts that the user received, how many of those total alerts were acknowledged by that same user, and how many of those total alerts got escalated. Total alerts would not have to be the sum of Acknowledged Alerts and Escalated Alerts. This is because…

Hi there Frank! Enabling the HIPAA Compliance - send compliant Opsgenie notifications to your users setting will remove all personal information and user generated content from alert notifications. User generated content includes data that you and your team provide in open text fields, such as Alert Descriptions,…

You're welcome, happy to help! 😃

Hi @Shraddha, It looks like Query 1 and Query 2 are hitting the row limit, which could be causing problems with the left join. Are you able to increase the row limit in both queries from the default 1,000 rows to 100,000 rows to see if this fixes the issue?

Hi @Shraddha! Here is an example table chart that I was able to make in Atlassian Analytics similar to the chart that you've shared here. The table chart displays Sprint names, Story points added, removed, completed and not completed: The steps to create this chart in Analytics are as follows: * The first query brings in…

I see, thank you for the clarification! Yes this should also be doable using a Visual SQL "Filter" step. Jira issue custom fields are store in the Issue Field table. Here are the steps to filter on the custom field start dates using a calendar control: * First, write a query that brings in the Jira issues and their…

For more information, here is our documentation on setting up a calendar control: https://support.atlassian.com/analytics/docs/set-up-a-calendar-control/ 

Hey @Mikael Sandberg! Yes it is possible to filter start date based on a calendar control. The first step is to create your calendar control and save it to your dashboard. Once the calendar control is saved to the dashboard, you can connect it your your chart in the "Filters" section of a visual mode query: * In the…

Hi Esther! While there isn't currently a "Log In as User" feature identical to Jira available in Atlassian Analytics, there are a couple workarounds that I can think of that should help you view the dashboard similar to an end user. Here are a few suggestions: * You can export the dashboard as a PDF file. PDF exports of…

Hi there Ian! Opsgenie has several out-of-the-box reports that you can customize using filters and schedule to be sent out to relevant team members. It sounds like you already have some of these reports configured with filters and scheduled for delivery. In order to view/edit these reports, you will need to navigate to the…

Hi @Esther Strom! Thank you for the feedback. It is possible to select and deselect all projects in a Jira site at once by checking/unchecking the box that is located under the site name and directly to the left of the product that your are looking to bring in data for. See the following screenshot for example: We…

Hi Esther! Thank you for the feedback. At this time, there is not any Jira reporting data in the Data Lake. More on the current schema for the Jira family of products can be found in our EAP documentation here: https://analytics-docs.atlassian.net/l/c/his0kwms In Atlassian Analytics, however, you do get the options to sort…

Hi Jeremy, I will be happy to add your organization to this feature request. Can you please provide me with either the name of your organization or the Atlassian site that you belong to so that I can have you added? Thanks, Skyler

Thank you very much for sharing the details around how you were able to resolve this issue! :) I am happy to hear that you are able to adjust the integration settings appropriately to better handle incoming alerts from SCOM which can have multiple alert states. The default SCOM integration settings are not the best suited…

Hi Martin, In sounds like you will need to adjust the filter(s) in your SCOM Create Alert actions to match the desired data received in Opsgenie from your SCOM Integration. If the payload received from SCOM matches a Create Alert action, and Opsgenie notices that there is already an open alert with the same alias, then…

Hi again, Apologies for such a delay as I must have missed the initial notification to this response. By default, the SCOM integrations is set up to create Opsgenie alerts with an Alias that is equivalent to the {{alertId}} in SCOM. From the advanced settings page for your SCOM integration, you can try configuring a unique…

Hi Alexander, Happy to help, and thank you for providing this update. The endpoint is https://api.eu.opsgenie.com and the Headers required are the Authorization: GenieKey [API Key that you copied from the integration] & Content-Type: application/json. Then, you would need to format the body of the request with the Opsgenie…

You're welcome, and thank you for providing this update! Great to hear that the integration is now working appropriately! Best regards, Skyler

Hi Michael, Happy to help, and thank you for providing the additional information/screenshots! The three Create Alert actions that you have set up to match different priority levels in Opsgenie look good based on the provided screenshots. In order to investigate why no critical alerts and only some warning alerts are…

Hi there Michael! I'll be happy to see if I am able to provide assistance with this issue! The SCOM>>Opsgenie integration works in a way such that when an alert is created on SCOM, an alert is created in Opsgenie automatically through the integration. If SCOM does in fact send a new alert with a new ID/Alias to Opsgenie…

Hello, At this time, there is not a way to automatically create a StatusPage incident from an incident in Opgenie. The outgoing integration from Opsgenie to StatusPage works with Opsgenie alerts, and not with incidents in Opsgenie directly. However, when an incident is created in Opsgenie, any incident will also create a…

Hi Alexander, Great question! Since Opsgenie does not have a pre-built integration with CrowdStrike, it sounds like you are on the right track leveraging the Opsgenie default API Integration to integrate with this external system. Using the API Integration, if you want to to send alerts from CrowdStrike to Opsgenie, you…

Hi there Edmundo, Thanks for reaching out! We do have an open request in to update the docs/integrations to go along with Azures updates, apologies for any inconvenience that this may have caused in the meantime. As an alternative, the regular Azure integration should work as well in most cases - here's the documentation…

Hello Julia, Sure thing, I have added your organization to this feature request as well. The ticket number is the same as mentioned previously in this thread for your reference. Best regards, Skyler

Hi Cameron, I wanted to inform you that I have submitted a feature request for this issue. I've added your organization to the internal ticket we have. For your reference, the ticket number is OGS-4032. You can reach out to us and reference that number in the future if you're looking for updates. Best regards, Skyler

Hi Michal, Apologies for the delayed response. According to this integration's settings, the payloads are checked against Status filter. For Activated status; by default, Create alert action gets applied and for Resolved statuses; Close alert action gets applied. Since all of your activity log alerts are coming into…

Hi William, Thank you for your kind words and understanding. I will be happy to pass this suggested enhancement on to our product team as a feature request. :) Best, Skyler

Hi Michal, Thanks for reaching out, and thank you for providing this information! Are you able to reconfigure your Azure Resource Health Close Alert action to filter for alerts where the Resource Id has a Status of "Resolved"? Also, is there an Azure Resource Health rule for when the Status is Resolved on the Azure side,…

Hi Cameron, Thank you for your valuable feedback! Since your team utilizes SSO to login, you need to generate an API token and use this token as the password in the integration settings password field. Currently, there are not any alternatives for an Opsgenie to Jira integration that does not make use of an API token…

Hi William, Thanks for reaching out! Under Settings >> All schedules, you can get direct links to the schedules in the UI. However, a user would either need to be a member of the team the schedule is for, or have admin privileges in order to view them. Hope this helps! Best, Skyler