Skyler Ataide Atlassian Team

Hey @Jonathan Lowry! Unfortunately, this type of drilldown functionality is not currently available. However, we do have a feature request that you can vote for and follow for future updates here. 

@Eric Jacobson does the iif("Days Since Now"< 28, 1, 2) function that you are using generate two separate columns for the two separate buckets? If you are able to raise a support request our support team can take a closer look at the chart query you are using to generate the single value indicator chart and provide…

Hi @Eric Jacobson, From some testing with my own data, this does appear the be the current design of the Single Value indicator chart type - it requires numeric values in both columns to display. I will ask when there a no records returned for one of the buckets (columns), does the column for that bucket return NULL? If it…

@1234John4321 If you do a search for 'Rank' in the Visual mode chart building interface, are you able to see a Rank column option available in the "Issue custom fields" table? 

Hi @1234John4321 are you able to clarify if you are determining rank for work items in Jira using a custom field, or by changing their order to a higher or lower position in the scrum or kanban backlog, or in a column in the Active sprints tab or Kanban board view as described in our docs here? 

@Quelyn Thank you for the additional detail! Yes, if you are able to reproduce where Visual SQL is not generating the join path between "Issue"."Assignee account ID" and "Account"."Account ID" this would be helpful to look into further. In cases where Visual SQL does not produce the desired join path for you, you can…

Hey @Quelyn! Here is some more information on the Visual SQL default join path selection. Visual SQL automatically selects the shortest available join path between tables. However, if there are multiple shortest paths, it may randomly choose one, which might not be the desired join path. If there are multiple possible…

Hey @Stephen_Wingert, there is not an Atlassian University training course for Atlassian Analytics available at this time. Our team hopes to add this training course in the future. Right now, the resources available for Atlassian Analytics training include the following: * Atlassian Analytics Youtube series * Atlassian…

Hey @Marius Fischer, at this time it is not possible to customize the ring duration for Opsgenie voice notifications, it is only possible to set for the incoming call integration. 

Hi @Hamid Pajouhandeh, the SQL mode query shared above contains more advanced SQL functions (such as the CONCAT_WS function) that are not available by default in the visual mode query builder. Since SQL mode queries can contain more advanced SQL functions, it is expected behavior that they do not transfer to visual mode…

Hey @Colton_Kosicek, we don't currently have an out-of-the-box way to extract text that is formatted using bullet points in Atlassian Analytics. We do have a feature request to allow table charts to apply Atlassian Document Format (ADF) to ADF-based fields: https://jira.atlassian.com/browse/ANALYTICS-144 If you want to…

Hi Natali, If data is expected in the "Values of issues" chart when there is a project selected in your dropdown control, then this likely has to do with the way that the dropdown control is connected to your chart in the underlying query. If you want to raise a ticket with our support team, we can help to take a closer…

Hi @Eric Jacobson, Since this type of data is not available out-of-the-box in the Atlassian Data Lake, you would need to create a custom table in your schema that groups your Jira sprints into program increments. Alternatively, you can try populating this data into one of Analytics supported third-party data sources, such…

Hi @Gaston Odasso happy to help! Apart from the Export CSV option shared above, another option here would be to use Alert API to list all alerts. The JSON returned from the API call could then be converted to a CSV. Here is a link to our Alert API documentation: https://docs.opsgenie.com/docs/alert-api#list-alerts As far…

Hi @Gaston Odasso, are you able to use the Export CSV option available on the Alerts page as shown in the following screenshot: Or, instead are you trying to import a CSV list of alerts into Opsgenie? 

Hi @Daniel Hardaker thanks for your message here, I regret to hear that the workaround does not fit your use case. I still do not have a definite timeline for when the feature request linked above will be implemented; however, the latest comment on the feature request does confirm that the ticket is on our product teams…

Hi @Josh Rossman, the workaround suggested above would involve notifying separate users of an alert until they are ACK'D or Closed. This wouldn't resolve notifying the same user of an alert if they have already seen the alert. One suggestion here is to enable the Repeat and if alert is not closed, revert acknowledge and…

Hi @Manny We don't have an out-of-the-box release burndown chart template in Atlassian Analytics at this time. However, if you are able to open a support ticket with our Atlassian Analytics team, we can take a look at the current chart that you're working on and help to provide suggestions on how to build out this metric…

Currently, customers have the flexibility to acquire Opsgenie as a standalone product and can choose to integrate it with Jira Service Management or maintain it independently. A deadline for purchasing Opsgenie standalone has not been established at this time.

Thanks @thyzz for raising this support ticket so that our team can investigate the issue further. I've added myself as a watcher on the ticket as well so that I can continue to monitor the issue up until resolution. For your reference, here is a link to a new feature suggestion that I've raised for the ability to add…

Hi @thyzz, thank you very much for providing those additional details. Would it be possible for you to create a support ticket for this bug, so that our team may temporarily access your Opsgenie instance and investigate the issue further? When creating the ticket, please be sure to select Technical issues and bugs and…

Hi @thyzz, In the first screenshot you shared, these are the dashboard filters which you can edit/adjust when creating the report subscription. Regarding the second screenshot you shared, this appears to be a bug that I haven't yet been able to reproduce in my testing Opsgenie instance. If you can share any additional…

Hi @thyzz! Are you able to share if your Opsgenie instance is using the new Analytics experience? Our team is currently in the process of adding scheduled reports to the new Analytics experience, and we expect this functionality to be rolled out in the next week. If you would like I can create a public ticket for your team…

Hi again @Colton_Kosicek! Are you able to try the following SQL mode query to see if this helps to remove any rich text formatting and only extract the text elements from your issue description field: SELECT issue.issue_key, issue.description, description:['content'][*]['content'][*]['text'] as description_text,…

Hi @Guilherme Martins Our team has updated the feature request. We've added a new chart: "Alert details View" in both the Global & Team Alert Analytics dashboard. It has all the fields that were present in the previous drill-down functionality: You can export the chart data as a CSV, using the Dashboard Download button…

Hey @Colton_Kosicek, It sounds like you have already referenced our knowledge base article, Extract values from a JSON string. Would it be possible for you to raise a ticket with our support team, and share the rich text JSON that you are looking to extract from one of your Jira issue descriptions. 

Hi @Tyler Cassar, If you are using Opsgenie with Jira Service Management, then the steps to disable incident responder alerts are as follows: * Go to Project Settings > Incident Management * Turn off responder alerts as shown below:

Hi @Guilherme Martins, I've checked with our team here internally and they have advised that a new version of the Alert Details chart will be added to the new Alert Analytics dashboard in the near future. I will check again about the possibility of rolling back to the old analytics experience, but I do want to note that…

Hi @Guilherme Martins, Our product team is looking in to adding this feature to our new analytics experience. Unfortunately, I don't have a definite timeline for when this feature will be implemented quite yet. 

Hi @Manu John, There are a couple of ways that you can get a list of open alerts assigned to a team. One way is to filter the alerts page specifically for alerts that are opened and assigned to the team: Another way to get this list is to use the Alert Analytics report, and also filter it for only alerts that are open and…