Comments
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Hi Rosa, Happy to help! Unfortunately, at this time there is not a way to get comments that get added to the JSM ticket after an alert is closed automatically added as a note to that closed alert in Opsgenie. The Add Note action that you have set up works for this purpose, but only for an open active alert. This is because…
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Hi there Rosa! The functionality you have described is performing as designed. We typically see the error message that is being displayed, Discarding delayed incomingData, expired because alert does not exist, because the JSM ticket you added a comment to does not exist in Opsgenie or because the alert was closed in…
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Hi Janey! At this time, there isn't a built-in way to escalate it past the person who is currently the next user in the on-call schedule (i.e. the next, next user). We do have an open feature request that I can add your organization to. In the meantime, the best option would be to create a second schedule with the rotation…
