Skyler Ataide Atlassian Team

Hi again @Guilherme Martins, thank you for raising this feedback. Our team is prioritizing bringing the detailed alerts drill-down functionality into the new reporting experience. Here is the public facing bug ticket for this request, which you can follow for the latest updates on this. 

Hi @Guilherme Martins thank you for sharing that screenshot. The dashboard in the screenshot you've shared is part of the new analytics experience that is being rolled-out over the next few weeks in Opsgenie. The Number of alerts chart on this new dashboard does not currently provide the ability to pull the tabular alert…

Hi @Guilherme Martins, if you click on the number displayed by the chart, you should see the option to Show alerts detailed: Once you select this option, it opens up a modal that allows you to download the detailed alerts table:

@Kris Dewachter the Alias field serves as a unique alert identifier and is used for managing actions on existing alerts as well as deduplicating alerts. This community article goes into detail on best practices for configuring the Alias field for alerts. So, if your Create Alert action in your email integration is creating…

Hi @Kris Dewachter , This use case is possible. One way to configure this is to create an "Add note" action in your Email integration settings. The "Add note" action will need to filter for the second email that come from your external system, and these filters will need to be different from the filters in the "Create…

Hi there Steve! We don't currently have any documentation that provides specific examples using regex to filter with a text control filter, beyond our documentation that covers all of our operators for filter conditions. If you are using regex with a text input control, I assume you are using the 'matches regex' operator…

Hi Kris! You can create and update Jira requests with Opsgenie alerts that are created by other integrations, in this case the email integration, following the instruction here. You will need to define the update actions for requests, in other words which actions will have to take place before an update is made to the Jira…

Hi Calvin, Happy to help! That is correct that they are pre-built fields, and its not currently possible to change to a custom status out-of-the-box. However, there is a workaround that is explained in this knowledge base article which I would suggest having a look at to see if it works for you. We also have the following…

Hey @Peter Tung! The reason that the current Notification Policy that you shared isn't working is due to the alert creation flow. Before an alert gets created Global/Team policies are checked first, then the alert gets created > then triggers incident rule > creates the incident > then the alert becomes associated with the…

Hi Calvin! Thanks for reaching out here in the Opsgenie community! Here are some answers to your questions that should hopefully help out: Is there a list of eventType? Where is this value found? I was able to find this documentation which lists out Jira EventTypes. A significant amount of actions taken in Jira do fall…

Hi Philipp! If you are looking to have Opsgenie not create alerts for findings that come in with a workflow status of 'SUPPRESSED', you will need to configure this in the filters section of your create alert action in the integration. By default, the AWS Security Hub integration creates alerts in Opsgenie for all workflow…

Hi there @Waldemar Kotarba! Thanks for reaching out here in the Opsgenie community! In order to best troubleshoot this issue, may I ask that you open up a support ticket with our Opsgenie support team so that we can discuss further what you are looking to do in Opsgenie. Please be sure to select Technical issues and bugs…

Olá! Você consegue compartilhar mais informações sobre o tipo de tag analítica que está tentando adicionar à sua página? Essas tags são do Google Analytics? Hello! Are you able to share more information around the type of analytics tag that you are trying to add to your page? Are these Google Analytics tags?

Hello Prathamesh, At this time, it isn't possible to change the component historical uptime display to only 30 days. As a workaround, this may be something that is possible with custom HTML CSS and JS. Though specifics on custom coding solutions are not something that our Statuspage support team is able to provide support…

@Lucy Dilts Great to hear, happy to help! For recreating the Burndown chart in Atlassian Analytics, I would first suggest checking out our Jira Software - Sprint Overview dashboard template to see if the charts on this dashboard help to provide some direction on querying your sprint data in Atlassian Analytics. If you…

Hi @Lucy Dilts! You'll want to enable the "Show full schema" toggle shown in your screenshot there in order for "Issue ID" column in the "Issue Field" table to display 🙂Once this toggle is selected, you should be able to see the "Issue ID" column available for selection in this table. Hope this helps! 

Hi @Shawn Stevens! Would it be possible for you to create a support ticket here with this information included, so that our support team can take a closer look into your full query? When creating the ticket, you will want to select Technical issues and bugs and Atlassian Analytics as the product. 🙂

Hi @Shawn Stevens, it is possible to display the chart in the example as a Bar Line chart type in Atlassian Analytics! Additionally, depending on how your Velocity is calculated, you can use Guided formulas to include this calculation in the final chart. Based on the Great Gadgets chart that you shared, it appears that the…

Hi @Odd_lynice thanks for your comment, I've updated the article to clarify! The ring duration is in seconds, so in this example the ring duration is set to the default 20 seconds. The phone receiving the incoming call will ring for 20 seconds before Opsgenie dials the next user on-call. 🙂

Hello! Here is a link to a new feature request that I've raise to have linked object data (outbound and inbound object references) added to the Atlassian Data Lake for Assets: https://jira.atlassian.com/browse/ANALYTICS-156 Please vote for the ticket and add yourself as a watcher for future updates, as top-voted tickets…

Hey there Wong! Linked objects data (outbound and inbound object references) is not currently available in the Assets schema in the Atlassian Data Lake. While you can manually query the individual objects that are linked to other objects, there isn't currently a default column that links the objects together. If you would…

Hi there Aleksander! Here is a link to our documentation on idle session duration: https://support.atlassian.com/security-and-access-policies/docs/update-idle-session-duration/ Let me know if this helps or if there was something else that you're looking for here! 

Hi Malek, Thanks for posting this question to the community! Unfortunately, the short answer here is that there isn't currently a built-in functionality between Opsgenie and Azure Active Directory that allows for automatic team provisioning based on AD groups and automatic user de-provisioning when a user is removed from…

Hi Jason, Happy to help! Here is the feature request that I've raised for a date and time picker to be added for Visual SQL filters that use DATETIME data type columns: https://jira.atlassian.com/browse/ANALYTICS-150 Please vote for the ticket and add yourself as a watcher for future updates, as tickets that receive the…

Hi Jason, Your understanding of the SQL code generated here by Visual SQL mode is correct. Since the "Created at" column is a Datetime data type, using the 'Later than date' operator will generate SQL that includes values from the "Later than" date selected, or as you describe in this example, later than 2023-07-31…

Hi Daniel, I can certainly understand the value of this use case. Thank you for leaving a comment on the feature request as this does help our product team triage these feature requests for future development. Although I'm unable to provide an exact estimate for when/if this feature will be implemented, there does appear…

Hi Daniel! This functionality exists with the aim of reducing alert fatigue and there is not currently a way to turn this functionality off and revert alerts to an un-seen status once the user has opened/viewed the alerts. However, there are a few ways currently to have 'seen' alerts still notify users until they are ACK'D…

Hey Keith, Thanks for your reply! If you are still having trouble creating alerts from VMware after checking the firewalls, would you please be able to raise a support ticket here so that our support team can take a closer look into your configuration? 

Hey there Keith! Referring to the VMware documentation on setting an alarm in the Vsphere Client, it looks like you will need to access the html based Vsphere client in order to create the alarm. From the html based Vsphere client, you should be able to select a vCenter Server to create the alarm for, and then select…

You're welcome! In this case where an alert is escalated from user A to user B, user B's alert count does increase by 1. This alert would be counted in the "Total Alerts" column for both user A and user B, and it would also be counted in the "Escalated Alerts" column for user A. The "Total Alerts" column is calculated for…