Caroline R Atlassian Team

Hi, @Marcel Kaiser, thank you for reaching out to Atlassian Community. As we will need to know the logs to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to…

Hi, @Rodrigo Calle, welcome to the community! As you mentioned git bash opens a window asking for the app password, I believe you are using a credential manager, is that correct? Otherwise, you should see a message in the output in Git Bash. If that’s the case, could you please confirm which credential manager you are…

Hi, @Cosmas Githinji, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with…

Hi, @Idan Mishor, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a…

Hi, @Marcus EchoBlue, thank you for reaching out to Atlassian Community. This seems to be related to the key that is added to the ssh-agent. Either the agent is losing the key after 24h, or a different SSH key is being offered (if you have multiple keys in the .ssh directory). The first thing I would suggest when you face…

Hi, @[deleted], thank you for reaching out to Atlassian Community. I tested overriding the default variable BITBUCKET_CLONE_DIR on a personal repository using the same command you shared here and it worked for me. Could you please confirm what is the error message you receive? You can also override a default variable by…

Hi, @Curtis, thank you for reaching out to Atlassian Community. Currently, it’s not possible to exclude CI tools from requiring a Jira Issue key on commit messages, but we already have a feature request to implement that: * https://jira.atlassian.com/browse/BCLOUD-20855 I would suggest that you add your vote there (by…

Hi, @dennis_bembenek, welcome to the community! In order to further investigate what is happening, we would need to check this repository, however, I couldn’t find any Bitbucket Cloud account associated with the email you used to create this question. Could you please confirm if this is related to Bitbucket cloud, and in…

You're welcome, @fromcouch! 

Hi, Eden! Welcome to the community! I confirmed that your Bitbucket account was set as inactive, so I reactivated it. Could you please try to access it now and let me know how it goes? Looking forward to hearing from you. Kind regards, Caroline

Hi, @bogdangheorghe, thank you for reaching out to Atlassian Community. If you are using SourceTree for Windows, we have published an article with several steps and things to check to fix authentication issues when updating to App password, so I recommend that you follow these steps: * Bug Fix: Sourcetree for Windows…

Hi, @fromcouch, thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link…

Hi, Chandramouli, thank you for reaching out to Atlassian Community. In order to better assist you, it would be good to understand better how you are executing the commands to run the test. Could you please share the part of your YML file in which you are running these commands on AWS? However, if the AWS instances you are…

Hi @butamuh, thanks for getting back to us. I'm glad to know the problem is gone. Please contact us in case you face this issue again. 

Hi, @butamuh, welcome to the community! I couldn’t reproduce this behavior when creating an App password. In this case, could you please confirm the browser you are using to create it? Can you test this process using an incognito window in Chrome? Please let me know how it goes and feel free to share any additional…

Hi, @FelixIvance, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket.…

Hi, @hakanozdemir, thank you for reaching out to Atlassian Community. I checked the pending invitations sent from the workspaces you have access to and confirmed that one of the users who hasn’t accepted the invitation yet had a block on the server that prevented emails from being sent to them, so I removed this email from…

Hi, @JohnSaundersIII, welcome to the community! By the error message you are receiving, these are some of the things that can be happening: By the error message you are receiving, this problem seems to be associated with one of the following reasons: * Your account doesn’t have access to this specific repository, or you…

Hi, @asadullah797, thanks for sharing the output with us. The size of the local repository corresponds to the remote repository, both are showing 4 GB. In this case, I suggest that you analyze the files that are part of this repo and check if you have binary or large files that could be increasing the repo size. If you do,…

Hi, @CoolCodders, welcome to the community. I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question because 1) the root cause and resolution may…

Thanks for your confirmation, @dequoc, I'm glad to know everything is working now. 

Hi @asadullah797, I run the GC against your repo again, but the size remains the same. Could you please run the following command locally and share the output with us? git count-objects -vH And the push you mentioned, was it successful? Kind regards, Caroline

Thanks for your confirmation @Rishav Thakur, I'm glad to know it's working now. 

Hi @dequoc, welcome to the community! I checked the repositories you have access to and found one repo that was over 4 GB, so I ran a GC against it and was able to reduce its size. Could you please confirm if this is the repo you are referring to? Kind regards, Caroline 

Hi, @Rishav Thakur, welcome to the community! I reviewed your email and confirmed that it had a bounce on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal…

Thanks for your confirmation, Mariana! I'm glad to know it worked. Have a great weekend!

Hi, @Andrew Macpherson and @Prabhjot Kaur, I checked your domain and confirmed that some emails were in a suppression list with the following message: 550: 550 Mailbox does not exist! I have removed all of them from this list, but in case you face this problem again, I suggest that you create a ticket with us so we can…

Hi, @otfsystems, I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is resolved, feel free to share the…

Hi, @Vinay welcome to the community! As we will need to know your previous username to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket.…

Hi, @David-FM, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support ticket.…