Caroline R Atlassian Team

Hi Kroul, thanks for your confirmation, I'm glad to know everything is working now. Have a great day! Kind regards, Caroline 

Hi, @Hugo Davidson, welcome to the community! Thank you for reporting this case to us, we really appreciated it. We have confirmed that the repository contained malicious content, so we have taken down the account as malware. Please feel free to share any additional questions regarding this case. Kind regards, Caroline

Hi, Mariana, welcome to the community! I reviewed your email and confirmed that it had a block on the server that prevented emails from being sent to you. This can occur when the system tries to send an email to the user and the account does not exist, is not activated yet, or rejects the email for some internal reason. In…

Hi, @androiddevimedrix, thank you for reaching out to Atlassian Community. I found one repository under your workspace that was showing 1.5 GB, is this the one you are referring to? If that’s the case, I ran a GC and managed to reduce its size to 706.4 MB. Please let me know if this is the repo and feel free to share any…

Hi, @asadullah797, I would like to check if you were able to remove the large files/folders and pushed these changes back to your remote repo. I'm asking this because we have tried to run a GC several times and the size hasn't changed, so we understand the large files are still there. Please let me know if you need any…

Hey @Umesh Swamy, thanks for your confirmation! I'm glad to know you are receiving the emails again. Have a great day you too! Kind regards, Caroline 

Hi, @MCSAEP, welcome to the community! I ran the GC against your repositories and managed to reduce their sizes. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: * https://jira.atlassian.com/browse/BCLOUD-11593 Please consider adding…

Hi, @Umesh Swamy, welcome to the community! I checked our logs and confirmed that your email domain had a block on the server that prevented emails from being sent to you. So I removed your domain from this suppression list. Could you please confirm if you receive Bitbucket emails now? Kind regards, Caroline 

Hi, @Letlhogonolo Lebogang, welcome to the community! I checked the email linked to the account you used to create this question and confirmed it didn’t have any blocks on the server. Is this email you are referring to? If that’s the case, could you please test it again using the following link? *…

Hi, @BK Admin, Our billing and licensing team can help you with this issue. You can open a support ticket via https://support.atlassian.com/contact, in "What can we help you with?" select "Billing, payments, and pricing" and then fill in the necessary information to create the ticket. Please feel free to share any…

Hi, @Juliano de Morais and @Андрей Соколовский, I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question because 1) the root cause and resolution…

Hi, @[deleted], Thank you so much for sharing this repository with us, I was able to reproduce this behavior. Since the bug you mentioned is for Bitbucket server, I created a new bug request for Bitbucket cloud as you can check here: * https://jira.atlassian.com/browse/BCLOUD-21795 Our development team will post an update…

Hi, @Mohsan, thank you for reaching out to Atlassian Community. Could you please confirm if you can edit other files under this repository? Is this happening to other users as well? Do you receive any errors when you try to edit it? Please feel free to share any additional information regarding this case. Kind regards,…

Hi, @[deleted], welcome to the community! I checked the Bitbucket account linked to the email you used to create this question and confirmed it was inactive, so I have reactivated it. Could you please try to access it now and see if it works? Please let me know how it goes. Kind regards, Caroline

Hi, @Niklas Eliason, this is the link to your ticket: * https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-183175 Make sure you access it with the same account you used to create this question. Please let me know how it goes. Kind regards, Caroline 

Hi, @azerghadhoun, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support…

Hi, @Giczoe, welcome to the community! This seems to be related to an authentication issue. In this case, I suggest you redo this connection by following the next steps: * On Sourcetree, delete all accounts you have set up; * In bitbucket, go to Personal settings > App authorizations and delete the connection that…

Hi, @glinsky, This is the link to the request we created for you: * https://getsupport.atlassian.com/servicedesk/customer/portal/11/BBS-183178 I used the email associated with the account you used to create this question. If you have any further questions or concerns, let us know. Kind regards, Caroline 

Hi, @Shyam, I saw that you created a ticket with our support related to the same question and they have already answered you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is…

Hi, @Shyam, I saw that you created a ticket with our support related to the same question and they have already answered you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is…

Hi, @glinsky, welcome to the community! Checking the repositories under your workspace, I confirmed all of them are Mercurial repositories, including the one you mentioned in your question. So this is the reason you can't see these repositories anymore. Currently, we can no longer make mercurial repositories available on…

Hi, @Niklas Eliason, welcome to the community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the support…

Awesome, @psanchezsanchez! Thanks for your confirmation! 

Hi, @Prabhjot Kaur, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your email from this suppression list. Could you please confirm if you receive Bitbucket emails now? Kind regards, Caroline 

Hi, @asadullah797, thanks for the additional information! I ran a GC against this repo, but the size didn't change, so I have temporarily increased the repository size to allow you to push your code without these large files. After you push it, please let me know so I can run a GC again to remove these files from the…

Hi, Niklas, welcome to the community! I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may be…

Hi, @psanchezsanchez, thank you for reaching out to Atlassian Community. I checked our logs and confirmed that your domain had a block on the server that prevented emails from being sent to you. So I removed your domain from this suppression list. Could you please confirm if you receive the notifications now? Kind regards,…

Hi @Amit Gupta, welcome to the community! I would like to ask if you could please create a new question for your issue, providing details on the errors you see. We generally encourage users to create a new question for their issue instead of posting on someone else's question, because 1) the root cause and resolution may…

Hi, @tbeattie, thank you for reaching out to Atlassian Community. We can help you recover your mercurial repositories. In order to do that, I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't…

Hi, @rabin, welcome to the community! Currently, the options available to schedule Pipelines are hourly, daily, or weekly. However, we do understand that it would be useful to add other options, so we have the following feature requests to add this functionality as you can see here: *…