Caroline R Atlassian Team

Hi, @Jay Requarth, welcome to the community! I checked the repositories you have access to and confirmed that the "Suite" repo was over 2GB, so I run a GC against it, but the size didn’t change. In this case, I created an internal ticket with our support team, so we can access this repo through the server and check if…

Hi, @Ashok Kumar Pooniya, welcome to the community! I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. Once the ticket is…

Hi @韦哲, thank you for reaching out to Atlassian Community. I confirmed you raised an internal ticket with our support team, and a support engineer has already run a GC against your repository, so I understand everything is working as expected now. In any case, to avoid any possible misunderstandings or miscommunication…

Hi @Erik_Lopez, welcome to the community! As we need to access this repository to analyze this lock file, I have created an internal ticket for you using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received it, please feel free to let me…

Hi, @Nihad Atakishiyev, welcome to Atlassian Community! As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with a link to the…

Hi, @Denis Rodrigues, welcome to the community! Just to complement @Vedant Kulkarni_Trundl's answer: 1. We have no limit on the number of workspaces a user can create. 3. We have a push limit of 3.5 GB, so you won’t be able to make that push. You can read more about Git push size limits here: *…

Hi, @[deleted], welcome to the community! I checked your email and confirmed it was not blocked. So I sent a new password reset to the email you used to create this question. Analizing our logs, I can see the email was sent, could you please confirm if you received this email? Have you used the following link to reset your…

Hi, @Jeremy Corbett, welcome to the community! I see you have created an internal ticket with us and shared the username you used to have in Bitbucket Cloud. Checking this username, we can see this is not linked to the email you used to create this question. What might have happened is that the email you are using now was…

Hi, @Rogerio, I saw that you created a ticket with our support related to the same question, and one of our support engineers has already answered you through that ticket, so I will share their answer here to help other community members that may have the same question. The way Git works is to create an epoch time, which…

Thanks for your confirmation, Chris! I'm glad to know you are receiving the emails now. Kind regards, Caroline 

Hi, @Chris Catt, thank you for reaching out to Atlassian Community. I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list. Could you please confirm if you receive the notifications now? Regarding the…

Hi, @Mukul Rana, This is not possible as Git does not allow this. However, while searching for workarounds, I found the same questions on other sites that might help you: * https://stackoverflow.com/questions/15232000/git-ignore-files-during-merge *…

Hi, @Nadja Schnabel , thank you for reaching out to Atlassian Community. As we will need to know the public ssh key to further investigate this case, I have created an internal ticket for you using the email of your community account, so you don't have to share this information here. You should have received an email with…

Hi, @Travis Waggoner, welcome to the community! We checked the repository you mentioned and confirmed it is now showing 3.1 GB. We ran a GC on this repo and the size remained the same. As @Hana Kučerová mentioned, you might have other branches inside this repository, were you able to check this information? You can verify…

Thank you so much for your confirmation, Narasimhulu. I'm glad to know it worked. Kind regards, Caroline 

Hi, @Pankaj Mundra, welcome to the community! I found the repo that was over 4 GB, ran a GC against it, and managed to reduce its size. I also would like to share with you that we have a feature request to allow users to mark repositories for git GC, as you can check here: * https://jira.atlassian.com/browse/BCLOUD-11593…

Thanks for your confirmation, Ian! Glad to know that! 

Hi, @Ian Butt, welcome to the community! I checked our logs and confirmed that your email had a block on the server that prevented emails from being sent to you. So I removed your address from this suppression list. Could you please confirm if you receive the email now? Kind regards, Caroline 

Thanks for your confirmation, @Guy Maurice Collé! I'm glad to know it worked. 

Hi Narasimhulu, thanks for getting back to us. I'm glad to know the MFA is not a problem for you. In this case, after 24 hours, you should receive an email like this: Once you open "Log in to my account", you should be redirected to access your Bitbucket Cloud account. After informing your email and password, the system…

Hi, @Will Wang, welcome to the community! I tried to reproduce this behavior, but I was able to add the ssh key to my Bitbucket account. I see you have some SSH keys added to your Bitbucket account, so I would like to confirm if you are still facing this issue. In case you are, could you please confirm the browser you are…

Hi @jim.hoitela, thanks for getting back to us! You mentioned that: "It seemed to work but when I looked into the actual repository online none of the updates done in the aws branch were merged" So I would like to understand if you pushed your local changes to your remote repository after changing it locally. The reason…

Hi, @Guy Maurice Collé, welcome to the community! Checking the repositories under your workspaces, I confirmed that there was a repo on "importing" status and it was empty. In this case, I went ahead and removed it from this workspace. Could you please try to import it again and let me know how it goes? Feel free to share…

Hi, @Narasimhulu.Golla, welcome to the community! Currently, there are 2 different types of two-step verifications we can set, one is at the Atlassian account level and the other is at the Bitbucket Cloud account level: * The MFA is set in the Atlassian account level (Access…

Hi, @jim.hoitela, welcome to the community! "Already up to date" means there are no new commits on the new branch aws that are already within the master. Could you please diff the branches to confirm the output? You can run the following command to do that: git diff master..aws If there's no output, that means you simply…

Hi, @Giancarlo Franchi, We already have the following feature requests to include the project ID to the repository URL, which would allow you to create two repositories with the same name in different projects: * Option to include project ID in repo URLs * Use project name in repo path instead team name I would suggest…

Hi, @Robert Radu, welcome to the community! Currently, if you have a pull request merge trigger configured in your Jira workflow, the merge dialog will no longer provide manual options to transition issues. Instead, it will display the automatic transition as a reminder to users that the issue will be automatically…

Hi, @Dinesh Marella, If what you need is just to grant read-only access to this account, I would recommend you add an Access key to your repository to allow this user or service to authenticate when pulling or cloning a repository over SSH. An access key has the following features and limitations: * Grant read-only access…

Hi, @Alexandru Branescu, As you confirmed you do not need versioning and were able to reduce the file to ~600 MB, I would recommend you to upload this file to your repository using the Downloads section (you can simply access the Downloads section in your repository > click Add files to upload this file), and then use our…

Hi, @유민영, thank you for reaching out to Atlassian Community. Checking your workspace, I can see you have 0 repositories, so that’s the reason you are not seeing the users on your plan, as we count users based on how many users have access to private repos. So, once you add private repos and give access to the users to…