Kate Pawlak _Appsvio_ Community Champion

Hi! Welcome to the community! Could you please explain about what templates you are asking for?

No, Sean. Unfortunately, there is no change - it's not possible to hide it.

Thank you for clarification. You're right, this is how it works in Jira. You can try to use Forms. But it's necessary to split your second custom field (with Cx) to two. So you will be able to create the first section with first custom field - category Px. Depending on selection, you will present different custom field:…

Hi @veerabhaskar, If you have a such simple structure, would you consider using cascading custom field? It allows you to create a two level cascading structure. P1 -->C1 -->C2 P2 -->C3 -->C4

Hi @Chalsea Carroll-Lueschow You marked that you use Jira Service Management. Do you want to use this custom field on the request form? Let's considerate using combination of more than one custom field and Forms which allows you to create dynamic form. Also, explore Assets as you have a Premium plan. I don't know your use…

Hi @Romy Meyers 1. Internal test is probably name of your Organization. To remove this option, you have to remove yourself from this organization. 2. Charts and Reports comes from the app. You can check in Manage apps what apps are installed on your instance. 3. It's not possible to remove it.

Hi @natasha.donald , You're right. I passed it to Atlassian team and they'll fix it asap. Thank you!

@Raghunath Gollapinni , if you're asking about app, I can recommend our Issue Templates Agent for Jira. It works on native Create issue screen what is awesome 😃 You can create templates for every issue type, we support all levels. What's more, next month we'll release a possibility to create big, multi-level structure of…

Based on the logo, it looks like app from Stagil: https://marketplace.atlassian.com/apps/1213893/stagil-issue-templates-schedule-create-and-link?hosting=cloud&tab=overview. I recommend you to create a support ticket on their customer…

Hi, There is a lot of apps for templating. What app do you use?

@Shaun Pinney It helped - thank you! :)

@amandagit, I'm trying to register but when I want to submit the form I see the warning that it's an error on the server. Could you please check it?

Hi @Stefan Mraz You can also use our app Feature Bundle for Jira Service Management. With this app, you can use all configuration of request type which you have. In our app you have to only define which fields should be edited. What is awesome, you can define different fields depending on conditions defined using JQL, for…

I see on my dashboard that the correct name is Jira Road Map. I also use Jira standard.

@Stephen Holtom , It's not possible to create any template for Description. If you create a lot of stories, I can recommend you to try our app which solves this problem: Issue Templates Agent for Jira. All values defined in template are prepopulated in fields when you open a Create issue dialog.

First of all, you have to enable this feature. Go to service project, select Project settings, and Features section.

Hi @Aysia Wright You can try Customer management feature available in service projects. It's a native solution. Just simply click Customers or Organizations in the left navigation in your project to find it. If you need more advanced solution, I can recommend you to try our app called Customer & Organization Management.…

I guess it can be connected with this incident: https://jira-service-management.status.atlassian.com/incidents/pp4chrl80ltq.

Hi @Thierry Bouvet As Rebekka mentioned, it's not available as a native feature. You can achieve it using our app Feature Bundle for Jira Service Management. With this app you can display fields as read-only on request details view but not only. We have a lot of features in this app which can enhance you customer portal,…

@Henri Volk yes, you're right. The payment model has been changed due to a lot of investment in this app and new features. I updated my previous post. But of course, this app remains free up to 10 users.

Hi @Fabio Salvi Subtasks must be created in the same project as Task/Story. It's not possible to split them. What you can do is creating Epic (issue type level +1) and Task/Story/ any other issue type from level 0 in different projects. Here is what I found in the official Atlassian documentation (source) Note that when…

Hi @usmaan_khan , If you want to have this template on the Create issue screen (or more templates, depending on project and issue types), you have to use the app which allows you to fill this data immediately when this dialog is open by user. I can recommend a solution provided by our company: Issue Templates Agent for…

Hi @Gareth Rickets As @Rustem Shiriiazdanov _Actonic_ mentioned, there is no such native functionality in Jira. When you change a link type name is only a name, so this is why "is merged to" doesn't work. Using automation rule, keep in mind that limitations has been changed recently (and you marked that you use Standard…

Hi @Jeferson Carlos dos Santos , There is no native gadget available to do it. You can achieve it using our free app called ITSM Reports for Jira Service Management. This app provides few gadgets useful for service teams and one of them is average CSAT for agents. This is MVP, so we're extremely open to any feedback from…

@piotr.bazan as @Trudy P Claspill wrote, this app is free up to 10 users. I've already added this sentence to my original post to make it more clear to all.

Hi @Martin Samuelsson , There is no such feature in the native Jira. You can achieve it using our app Feature Bundle for Jira Service Management. With this app, customers can edit their request, even this field is not added on the request form. You can also define, using JQL, in which conditions this field can be edited by…

Hi @Andrew , The simplest way is creating templates for issues with our app Issue Templates Agent. In the configuration, you have to define for which projects and issue types the current is available. So don't worry that it will affect unnecessary projects. What's more in the Description you can use rich text editor which…

Hi @dahu , Unfortunately, using native functionalities, it's only possible to display fields which you see on the list. If you want to present table with more fields, you have to use the app from the marketplace - for example: *…

Hi @anna.karpova , I'm a vendor of Issue Templates Agent. Please update to the latest version of our app. In case of any problems, create a request on our customer portal. I'll be happy to help!

Hi @박성민(학해) , If you use Forms, you can enable possibility to edit them by customers. But if you use a standard request form, there is no such possibility. You can achieve it by using our app Feature Bundle for Jira Service Management. It provides a lot of useful features for customer portal, not only possibility to edit…