Kate Pawlak _Appsvio_ Community Champion

Hi @Ray Chen , As @Mayuresh Kamble wrote, there is no natively possible. You can display linked issues on the request details view using our app Feature Bundle for Jira Service Management. This app also provides many useful features for customer portal, not only presenting linked issues.

Hi, There is no natively possible. On the customer portal, you see all fields which are added to the request form. If they're added only to issue view (available from Jira), their values are not visible. You can present values from fields which are not on the Request form but on the issue view with our app Feature Bundle…

No, we changed the payment model, so it's paid as other such apps on the Marketplace.

Hi, Unfortunately, automation always works after creating issue, so it's not useful for creating templates for issues. What's more, keep in mind about new automation limits. I recommend you to try our app Issue Templates Agent for Jira. With this app you can create as many templates as you need and your users can use them…

@Sebastian Krzewiński, we've already added such possibility to our Customer and Organization Management app. Here you can read article about it: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Integrating-asset-management-with-incident-resolution-in-service/ba-p/2533963

@Mika Bauerfeindhere is a documentation for this feature: https://docs.appsvio.com/feature-bundle/v/datacenter/admin-features/export-and-import-request-types. If you need help with it, please book a session with us: calendly.com/appsvio 

Hi @Stefan Speck, @Huma Kanwal, You can use the automation to create rules for scheduling issue creation. Keep in mind that Atlassian is changing automation limits (link to the official announcement), so you have to check if you won't exceed that limit. It's especially risky if you use standard plan and execute many rules…

Hi @Sanju Kumari , To schedule issue creation, you can use our app called Scheduled Templates for Jira. With this app you can define template and configure when the same issues will be created. You can use even CRON expression to define it. In your case, it's important to fill the Epic link in the template, so every new…

I don't know any app to achieve it because it's so problematic from technical point of view. For example, in case of service projects, the first option in the menu is always the Queues page - in JWM we have a separate page called Summary which is always first. Even you'll find any app, there is no technical possibility to…

Hi @Martin Jansson , There is no such feature on the official Atlassian Cloud roadmap. What would you like to see on such page? Most of info you can display using gadgets on dashboard and link this dashboard as a shortcut in the left menu.

Good luck everyone! So many submissions this year. Of course, I keep my fingers crossed for our Customer and Organization Management app described in the article "🍂🍻Apptoberfest 2023 Demo 🍻🍂 – How to manage customers' assets easily with a portal"

Hi @Dalil As my colleagues wrote, there is no such possibility in native JSM. The only way is using the app: Feature Bundle for Jira Service Management. Thanks to this app, developed by my team, you're able to create a dialog on the portal where you can put fields which are on the request form (to edit them) or fields…

Hi @Lucas Silvera , To make any changes on the portal you have to be an administrator. If you have this permission, you will see a Customize tab on the right. You will be able to change logo, colors or welcome text. In case of request list, you will be able to define additional columns but the list of fields is so limited:…

What does "they cannot select them" mean? Could you please attach any screen?

Hi @Zsofia Baba , You can achieve it using our app Feature Bundle for Jira Service Management. Currently, we support presenting linked issues with link type, issue type, issue key, summary, priority and status. Your customer doesn't need to have access to JSW projects as this information are displayed on the request on the…

Hi @Salvatore Montalto , There is no native functionality. You can present linked issues in a nice way using our app Feature Bundle for Jira Service Management. Which also includes more useful features, such as editing requests by customers or creating customizable and scheduled banners. 

Hi @ITDept , Follow steps which @Kris Dewachter described above. I attach the screenshot which can help you to find this configuration:

Hi @cheikh charles ndiaye , Unfortunately, in case of data center, Forms are an add-on for which you have to buy a separate license. What I know, there is no plans to make it as a native feature like in Cloud version.

Hi @stacey.flynnkissel , You have to go to the workflow configuration, select transition which you want to make available for customer and select the "Show transition in the customer portal" checkbox.

@İsmail Özçelik , thank you for clarifying! So still there is no native possibility to present values from fields which are not added to the request form. You can achieve it using our app Feature Bundle for Jira Service Management. It's all-in-one solution as it provides many features for customer portal. Contact us if you…

Hi, Are you asking about My Requests page? You can add some fields predefined by Atlassian. Unfortunately, the list is limited. You can check how to configure it here: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-columns-in-your-customers-requests-list/. If you need to present some custom…

Could you please paste a description here? I'll help you with formatting it. Don't worry - we're here to help each other 😊

There is no problem - you can use wiki markup to format this text :) 

@Alain you have to go under Project settings > Features and change toggle Customer service management to on.

Hi @Alain As I see that you use Premium plan, you can try the customer service management feature from Atlassian. It's new and with basic functionalities. If you need more advanced solution, I can recommend app developed by my team: Customer & Organization Management for Jira Service Management. With this app you can store…

Hi @Harold Levasseur , I recommend you to use a description which you can add to every field on the request form. In this description, you can explain customers what every option means.

Hi @Tomasz Bis , Here you can find list of features planned by Atlassian to implement using Atlassian Intelligence: https://support.atlassian.com/organization-administration/docs/understand-atlassian-intelligence-features-in-products/. Some of them are available for users which are in beta. I don't see any option for…

Since I no longer have any certificates to obtain, as I have already passed all of them 😅, there is great news! I think this can also be a great opportunity when someone starts their adventure with Atlassian certifications. P.S. My lunch today: I had no idea today was National Pancake Day! Apparently my stomach was better…

Hi @Hella, There is no such feature available natively in Jira. You can only copy data from one issue to another and close / remove duplicated ticket. If you want to do it more smart way, you have to use the app. I can recommend our Issue Merger for Jira. The manual merging is available from the same menu as you present on…

Hi @Kostiantyn Kolodko , Could you please share a screenshot about which feature you're asking?