Kate Pawlak _Appsvio_ Community Champion

@Arkadiusz Wroblewski yes but it's a problem when I'm trying to publish the article.

UPDATE: I've noticed that the problem appears when I'm trying to copy - paste text from Google Docs. I tried once again, uploading all images firstly and after that - pasting text. Everything was working like a shine (almost) but when I added a table (from forum editor, not pasting from Docs), I lost all my work 😐️ Also, I…

Hi everyone 👋 Kate here - one of the faces you'll actually get to grill with your tricky JSM questions in Amsterdam. Honestly can't believe how fast this is coming up - feels like we just started counting down after Atlassian Team '26 in Anaheim and now it's just a handful of days left! Getting properly excited (and a…

What is a difference between Article and Partner article? As champions, can we modify this category (I don't see such option)?

Is it any option to add "SEO canonical link" to my article? It was available on the previous platform.

Love seeing this one featured ❤️ As the Product Owner behind Issue Templates Agent, this case study genuinely makes my day. Huge shoutout to SPK and Associates here 👏 This is exactly the kind of partnership that makes a real difference. When a solution partner like SPKAA really gets into the weeds with the customer,…

Hi @Kathryn Lee , If you need a solution which works as a native feature, I can recommend you our Issue Templates Agent. You can create multiple story templates per team (or shared across teams) - for example "Story template for weekly reports," "Story template for monthly reports" - each pre-filled with its own…

Hi @Ed Maschler , I recommend you to check numbers in your billing. To check your billing, click the cog icon at the top of the page and select Billing. You'll be redirected to the Billing preview page in your administration panel. From there, you can see how many users are billed for Jira and for Jira Service Management…

Hi Paulo, What marketplace app do you use to create this template? I'm asking because in Jira natively you can't create templates for issues. If it's not the app, please share how you configured it. In our Issue Templates Agent, you can create templates without any limitations - we support tables in text fields (including…

Hi @Bernd Eggen , If you don't have yellow background, it means that the comment is public (visible to customer). Can you attach the screenshot (without any sensitive data)?

Hi @Sidney Rocha , By default, SLA is available only on agent's view in Jira. If you want to display it on the customer request view, you need to app for it. I can recommend our Feature Bundle for Jira Service Management. With this app, you can display on the request values which are hidden, like SLA, linked issues,…

Hi @Damian Kowalewski , As other colleagues mentioned, you need to add this Due Date to request form which makes this field editable by customers (what is not accepted for your use case) or you can use the app for it. I can recommend our Feature Bundle for Jira Service Management. With this app, you can show not only…

Hi @Judicael Kabore , You can achieve it only using 3rd party app. I can propose our solution: Issue Templates Agent for Jira. With this app, you will be able to configure separate templates for every language which you need. In the result, your users will be able to select correct template on the Create issue screen in…

I would like to post an update to Chris' previous comment so as not to mislead anyone who comes across this post: We support ALL project (spaces) type now, including Jira Service Management. All details can be found in our documentation for Issue Templates Agent for Jira.

I would like to post an update to my previous comment so as not to mislead anyone who comes across this post: We support ALL project (spaces) type, including Jira Service Management. All details can be found in our documentation for Issue Templates Agent for Jira.

@Yong Yang Our app supports templates for a customer portal in Jira Service Management projects, so it will be even more useful in the use cases you mention 😊

@Jace Anderson what features do you want to have in landing pages to start using them?

Hi @David , If you want to create some kind of placeholder for fields which will be prefilled when customer will select a template, I can propose you our Issue Templates Agent for Jira app. We support not only views in Jira but also for customer portal. So you're able to define templates, not only for Summary and…

subscribed :) 

Hi, This is exactly how @Marc -Devoteam- described. The only option is using Forms or using 3rd party addon. I can propose our Feature Bundle. With this app you can define when and which fields can be edited (so it can be a different set that it's on the request form). If you want to discuss your use case in details, don't…

Someone said "running"??? 🏃🏻‍♀️ * 8 Feb, 2026: Half-marathon in Dubai * 22 Mar, 2026: Warsaw Half Marathon * 19 Apr, 2026: Half-marathon in Poznan * 6 Dec, 2026: Marathon in Valencia Next runs are coming... I hope that I'll have luck in drawing for marathon in New York 🤞

@Suraj Pawar what exactly do you want to customize? Natively, you can define list of fields on the request form, make them required, use prefilled values, change the order of fields. When you create new service project, you can use templates which can help you with start. Thanks to this, you will have some preconfigured…

Thanks so much for this great question, @Mick Szucs - and for calling this out. I may indeed have used a bit of a mental shortcut in the article, so I’m happy to expand on that here. First of all, in company-managed projects, mapping Request Types to Issue Types is actually mandatory. In team-managed projects, on the other…

@John Izquierdo what I remember that was a problem with actor - check who is added in the Rule details. I added myself and everything started working.

In ITSM area I can definitely recommend our app which we also use in our daily work called Feature Bundle - Extension for Service Collection. It's a single app to seriously level-up your Jira Service Management capabilities. It packs a ton of functionality into one add-on, especially for enhancing the customer portal and…

@Benjamin Hyman , Rovo is not able to modify your Create issue screen but if you need such feature you can try Issue Templates Agent for Jira.

Hi @Julia Watson-Clarke , You can use our HubSpot CRM Integration for Jira to present data from HubSpot directly on Jira work item. In app' configuration, you can define what HubSpot properties you want to display depending on HubSpot object. I encourage you to meet a free demo session with our team, so we'll talk about…

Hi @Jack.xiang, Contact vendor to solve this issue: https://deviniti.atlassian.net/servicedesk/customer/portal/1/group/-1

@ena.egbe, What exactly do you want to present customers?

If you want to show this field but not on the request form, it's not possible to achieve it with native options. You can use our Feature Bundle for Jira Service Management to show values from fields which are not added to the request form. Of course, with this app you can configure more things, such as customizable…