Trudy P Claspill Community Champion

Hello @Mark Hinnen Welcome to the Atlassian community! Are the Jira issues in a Team Managed project or a Company Managed project? When in Jira and looking at the project, look in the bottom left corner of the navigation pane. That is where it will say "team-managed" or "company-managed". If it is a Company Managed…

@Sofia Grunspan Migration of Confluence Team Calendars information is not included in the Confluence Cloud Migration Assistant currently. In addition to the methods listed by @G subramanyam Atlassian Labs has developed a python script that can be used to migrate Team Calendars data. The information can be found here:…

Hello @Francesco Colonnese Welcome to the Atlassian community. I'm sorry to hear this. How long ago did they cancel the subscription? As per this page https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/ ...you have two weeks to reactivate a cancelled product subscription. If you are…

Hello @Lindsey Jensen , I think there is some confusion over terminology in your post. There is a field named "Labels" which is a field where you can define your own entry values and add multiple entries. There is a field type called Labels which you can use to make a new field that behaves the same as the existing…

Hello @Victor Ho Welcome to the Atlassian community. What you want to do is not possible with native Jira functionality. You will need a third party app to execute such a query. There are multiple third party apps that extend JQL functionality with additional keywords and functions. You can find them in the Atlassian…

Hello @Steven Dinh Welcome to the Atlassian community! Note that this is a community of Jira users. This is not the method for contacting Atlassian Support. If you need to contact Atlassian Support directly, do that through this page: https://support.atlassian.com/contact/ Only Jira Administrators can open a support case…

Hello @Cindy Lapaz It is not possible to change the type of a project. You would need to create a new, empty Software type project and use the Move Issue function (which can be used through the Bulk Change feature) to move the issues from the Business project to the Software project. For more information on that process…

Notice in the quoted text is says: Custom field data will need to be recreated, otherwise it will be lost. The data in the custom fields will be lost. It doesn't actually matter whether or not you have created matching custom fields in the destination project. The Move Issue process will not move the data itself. The first…

Hello @Louisa Philp What type of project was the source and destination project; Company Managed or Team Managed? Have you checked the History of the Epic to see if the addition/removal of the child issues is shown there?

Hello @Cindy Lapaz Welcome to the Atlassian community! There are different types of Company Managed projects: * Business/Work Management projects from the Jira Work Management product * Software projects from the Jira Software product * Service projects from the Jira Service Management product In you site you may have…

Hello @Umar Mukhtar Welcome to the Atlassian community! What are you trying to do when that error appears? What plugin stopped working? For how many days did it work? Is this a plugin you got from the Atlassian Marketplace or something you built yourself?

Hello @Brian Salman Please take a look at the guidance I offered in my answer about checking the Post Functions on the transition to the Open status, in the workflow that applies to the issue type that was affected.

Hello @Kevin Jicha If you subscribe to the Confluence Cloud product also, that can be accessed by your clients at no additional cost. If you don't have Confluence Cloud you would incur additional costs to subscribe to it and grant access to your internal users.…

Hello @Emily Le In the future, please start a new Question rather than posting on a Question that is many months old. If another old post has relevant information, then include a link to it in your new post. If you are working with Company Managed projects you can * go to the View All Boards page…

Hello @Joe Pitt Did you give them Edit permissions to the filter, or to the Dashboard? Which one is the user trying to edit? Can you provide a screen image from that user of what they see that indicates they can't edit it?

I'm glad you found the root cause of the error. Thank you for sharing that information.

If you are not receiving any email notifications from Jira for any issue events, then your email address has probably been blacklisted on the Atlassian side. In that case, only Atlassian can resolve the issue, and you should open a support case directly with them through this site: https://support.atlassian.com/contact/

Hello @Shreya M Another alternative is this: issuetype in subTaskIssueTypes() That will retrieve all types of Subtask issue types. That way if you have multiple types of Subtask issues you don't have to remember their names.

Hello @Li Na Welcome to the Atlassian community! You cannot get those specific fields to be included in your output unless you output all fields. Those are fields that are used internally in Jira and are not intended to be searched or modified by end users. What problem are you trying to solve by including those fields in…

Hello @alessioLepaya Welcome to the Atlassian community! Can you show us the actual JQL of the board filter? It must explicitly name the project(s) from which issues will be selected. Trying to filter using Components, Labels, or values for fields that you use in only one project is not the same as explicitly identifying…

Hello @Kate Roberts Welcome to the Atlassian community! Your post is tagged that you are using Jira Cloud. Is that correct? If so, you are referencing incorrect documentation. The document link you provided is for Jira Server/Data Center, as indicated by the highlighted button. This page talks about Plan limits for…

Hello @Aviel Ovadia Email notifications from this community are not relevant to this problem. For the Notification Helper window you provided, the event you selected was Issue Created. The output indicates that per the Notification Scheme you should be notified when issues are created. However, in your personal settings…

I'm not finding anything in that document that implies only not-done issues will be moved. If you want to explore that more, to correct terminology misunderstandings, please paste the exact text that gave you that impression.

@Lord Pablo Welcome to the community. Please start a new Question in this community for your issue, as the original poster accepted the answer on this question several months ago. In your new Question please provide the following information: 1. A screen image of your Columns/Status mapping page 2. The JQL of the filter…

@Josh Maurer I recommend that you open a support case with Atlassian Support to make that suggestion or find out if they already have it in their backlog. https://support.atlassian.com/contact/#/ If you get a link to the suggestion, please post it back here.

When it says "No automations available" that just means there are no Automation available for manual triggering. That does not mean there are not Automation rules that could be triggered automatically by other events. Does it show any information for "Recent rule execution" below that? Check the history of the Epic. You…

I may have provided incorrect guidance to you. I don't have experience integrating Jira Cloud Service Management and Slack. I am simply reviewing documentation available online. In the Set up chat in Slack at the top of the page is a link to a video tutorial for executing the setup. I just watched that video and at the…

Hello @Muhammad Ijaz Adding to what @Carlos Garcia Navarro said, the quick answer you'll find in that document is that you can't flip a switch on a project to change it from Company to Team Managed. You have to create a new Team Managed project and move the issues from the Company Managed project to the new project.

Hello @Martin Arana Welcome to the Atlassian community! Is this for a Team Managed project or a Company Managed project? What steps are you executing to create the issue "in" the Sprint? Are you filling in the Sprint field in the Create Issue dialog? Or, if you are in a Team Managed project, are you using the Create Issue…

Provide the information you found to your Jira Administrators. Ask if they can temporarily change the name of the custom field named "Due Date" to something else to see if that makes a difference in what you see available for Card Layout options. Do you know if Jira data was migrated from another Jira instance to your Jira…