Trudy P Claspill Community Champion

Are you working with a Team Managed project or a Company Managed project? Look at the bottom left corner of the navigation pane when you are viewing the project. It will say there either "team-managed" or "company-managed". Please try using the Permissions Helper to get more information about why you are unable to change…

Did you follow the steps in Set up chat in Slack? And then to create a request did you follow the steps in Create issues in Slack? At exactly what step do you get the message about HALP and what exactly is the message? Halp is an entirely separate Atlassian product for managing help request. If you installed it for trial,…

Hello @Miki Thank you for sharing that information. So, when I initially asked if it was a Team Managed project you said it was not. But when I asked to see the info, as you found out it is in fact a Team Managed project. That is why "Epic Link" does not work but "Parent" does. Team Managed projects don't use the "Epic…

If you want to debug this more... Please show us the detail of the IAP-107 issue to show us what type of issue it is, and the list of its child issues. Please show us the type of the IAP project (Team vs. Company). This can be found in the navigation pane, and it can also be found in the View All Projects page.

* Select an issue in your Service Desk project that you are going to use to test this. * Set the Assigned to Individual field. If you are setting it to yourself, make sure in your Personal Settings that you have enabled receiving email, and checkmark all the activities under that option. * In Jira go to your Service Desk…

In the Send Email action there is a section at the bottom for More Options. If you expand that you will find a Reply To field where you can enter the that is the sender of the emails that automatically are sent by your Service Desk. Then replies to the email will be processed the same as other emails replies to Service…

Which "Get email updates" do you have checked? Are you saying you have all of them checked? Show us what the Notification Helper dialog displays. Have you ever gotten any emails from the Jira system? Do other users get email notifications from the Jira system?

Hello @Sreenadh Can you provide more information about what you are trying to accomplish? Your automation generates an email that is sent to the user specified in the "Assigned To" custom field. You want that user to reply to the email sent to them by Jira? To whom would you expect that reply to be sent? What do you want…

Hello @Steve H_ What documentation are you referencing? Can you provide the link? Where are you getting the idea that only "My Open Issues" will be migrated? What functionality are you using to migrate the issues? Are you using the Move Issue function? Note that in Business projects Done issues will automatically be hidden…

In your Personal Settings what do you have checked for "Get email updates for issue activity when". Example shown: Who is creating the issue(s)? Who is updating the issue(s)? There is a tool called Notification Helper that can help you debug this.…

@Craig Nodwell Manage Sprints permission does not govern the addition or removal of issues from sprints. The Schedule Issue and Edit Issue permissions are needed to add/remove issues to/from sprints, and that applies to all sprints. Refer to…

Hello @Frankie Sanchez On the Rule Details page what is the Scope for the Rule? Do you have it set to the same project where you want to create a Story and where you are able to create a Story manually?

Hello @Aviel Ovadia Welcome to the Atlassian community! You might be referencing a guide that is for Jira Server/Data Center (self-hosted) rather than Jira Cloud. With Jira Cloud you don't have to set up a mail server. You just enable or disable outgoing mail. You will also need to configure what Notifications you want to…

For learning about Service Management you can find courses on Atlassian University: https://university.atlassian.com/student/catalog/list?search=jira+cloud+service+management And tutorials on YouTube: https://www.youtube.com/results?search_query=jira+cloud+service+management If you want to learn about Automation Rules the…

Is the IAP project a Team Managed project? If so you need to use "Parent" instead of "Epic Link" in the JQL.

Hello @Pedro Henrique Garcia de Souza Welcome to the Atlassian community! No, you can't do that. Apps are billed based on the number of licensed users of your Jira instance.

That is a common use case. Yes, email and portal ticket submission is supported by JSM, where only email and full UI is supported for JSW and only for licensed users. If you are keeping Jira Software for your development team, then you can use the agile functionality of it to continue to have boards for the issues in the…

Hello @Priti Rajguru It is not possible to set the instance to use only the legacy editor. The legacy editor is available for pages that were migrated from an on-premise Confluence instance to the Cloud instance. If you need a new page where you can use the legacy editor, make a copy of an existing page that still opens in…

Hello @José Eduardo Pérez Beltrán Welcome to the Atlassian community! Are you talking about a user of MS Teams that is not a licensed user of JSM? This document talks about raising Service project issues from MS Teams: https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-in-microsoft-teams/ I…

Hello @roy haouzi Welcome to the Atlassian community! You need the Atlassian Assist app, but that is free. You may incur cost for using Slack, depending on how many people you enable to use it. You do not incur additional cost in your Atlassian products from implementing this.

Hello @Adam Taylor I think the only way you might be able to do this with an Automation Rule would be by using the Send Web Request action to call the JIRA REST API for updating field context. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-custom-field-contexts/…

Hello @John Wells Welcome to the Atlassian community. Can you tell us about what problem you are trying to solve with this change? What about JSW is not satisfying your needs? What about JSM do you think will satisfy your needs?

Hello @Gregor Brummer Jira Service Management is designed to use the From email address for Reporter. There is a change request to allow it to use the Reply-To email address. You can vote/comment/watch it here: https://jira.atlassian.com/browse/JSDCLOUD-4920

Hello @Nat Tsai The only thing I found was this: https://marketplace.atlassian.com/apps/1221467/microfocus-dimensions-cm-integration/version-history I recommend that you contact Microfocus directly to inquire about this.

Hello @Ninad Advirkar Welcome to the Atlassian community! Are you working with a Team Managed project or a Company Managed project? Can you confirm this is for a Service project (vs. Software or Business project)? There may be Validators on the workflow transitions that are restricting who can execute the transitions.…

Hello @Ahmar Mahmood Welcome to the Atlassian community! That feature is not available as per this open issue: https://jira.atlassian.com/browse/JSDCLOUD-798 Add your vote and comments to that issue, and Watch it to receive updates.

Hello @Sofia Grunspan Are you able to log time against any issues via Tempo? If so, how do those issues differ from the ones that you can't find in Tempo? Are other people able to find and log time against those issues that you can't find in Tempo? If so, what is the difference in permissions between you and them? Can you…

Only Jira Administrators can access the Permissions Helper. Project Administrators can't access it.

Hello @medjouti A "Project" is a container for issues. A "board" is a way to view and manipulate the issues. Boards are based on filters. If you want to show issues from multiple projects on a board you create a board based on the multiple projects (if you want all the issues in the projects) or based on a saved filter.…

That is the end of support date for Jira Software Data Center. Atlassian is ending support for the Server edition of the product in February 2024. They are currently going to continue supporting the Data Center edition.