Trudy P Claspill Community Champion

Hello @Tim Ma Because you are using a TM project you won't be able to have multiple work types at the Subtask level. If you are not using Subtasks for other types of work you can use them directly to bugs. If you already use Subtasks for other types of work then you could add a custom field to the Subtask work type and use…

@Martin Runge In a Team Managed project only one issue type is allowed at the Subtask level. TM projects don't support having multiple types at that level.

Hello @BGajula Welcome to the Atlassian community. Can you share a screen image of what you do see? Note that the button label is "Create flow" rather than "Create rule". No Jira/JSM plan limits access to create Global Automation rules based on the plan itself as far as I know. The ability to create Global Automation Rules…

Hello @Colin Owen Can you tell us more about your use case? What problem are you trying to solve by providing a link to a specific form attached to a work item? Who needs to be able to click that link and see the submitted form - an agent, a customer, some other type of user? Is this for JSM Data Center or JSM Cloud?

Hello Sara, It sounds like you have legitimate concerns about how the change is impacting your way of working. Have you considered submitting that feedback directly to Atlassian using the Feedback option under the Help button in Jira itself, or escalating to your Jira Admins to submit it as a support ticket? Note that I'm…

Hello @M G This is a user community for users of the Atlassian products (https://atlassian.com). This forum/community doesn't typically send emails out except to people who have signed up to join the community and elect to receive emails from it. Are you a user of Atlassian products (i.e. Jira, Confluence, Trello,…

Hello @Sara Chieco Isn't the presence of the scroll bar an indicator that there are more items to see in the column? If the scroll bar is not all the way at the bottom of the column, that's an indicator that there are more items below. Perhaps my screen looks different than your screen, since changes sometimes are on a…

Hello @Said ben naceur Are you able to login to the Champions Slack workspace? There is a channel there through which you can request assistance. Are you able to access the Champions Service Desk portal? https://champions.atlassian.net/servicedesk/

Hello @Marwa AlHmoud Welcome to the Atlassian community. I see the message in the notifications pop up that says "something went wrong". It says to try again later? Did you do that? If not are you still encountering the error when you try now? Are you the administrator of the Jira system you are using? If not, have you…

@Arkadiusz Wroblewski I have been having that same problem since before the migration and it has continued after the migration. I reported it previously in Champions slack before the migration and have started a new report on it since the migration.

Hello @Guy Chapman Welcome to the Atlassian community. As this is a user community it is not the best way to get your feedback to Atlassian. In the Jira app under the Help button is a Feedback button. If you use that your feed back will go directly to Atlassian. You can also search their public backlog here to see if the…

Hello @RoarByte(Attacker) Are you working with Jira Data Center or Cloud? You could use an automation rule configured with a Work Item Transitioned trigger and a Send Web Request action. The specific configuration of the action depends on the requirements of the endpoint you are calling. You could also work with a Jira…

Hello @Ying-Chung Wang Welcome to the Atlassian community. You will need to contact the local administrators of the Jira system you are using. Here we are a user community, using our own Jira systems. We don't have access to the system you are using. If you are unsure who to contact you should try contacting the technical…

Hello @Karl Okeson Welcome to the Atlassian community. Are you using a paid or free subscription of the Jira application? If you are using a Free subscription that does not include the ability to open a technical support ticket directly with Atlassian. The support option for Free subscriptions is to work with the members…

Hello @Arathy Premkumar Welcome to the Atlassian community. The statement is not directing you to look at only the endpoints in the Integration group. It is using the term "integration" more generically to refer to creating all types of integrations with JSM through the entire collection of API endpoints. You need to…

Thank you for the additional information @John Chanter . If you click the Help icon (the question mark) near you avatar in the upper right corner of Jira and select About Jira some info about Jira will display. Can you provide a screen image of that pop-up? If it shows a version number like 10.13.2 that is an indicator…

Hello @John Chanter Can you confirm for us if this is Jira Cloud or Jira Data Center? Is the hierarchy Parent > Epic > Story already configured and in use in your Jira projects? For the Plan that you are trying to create, are all the issues within a single project? Why are you trying to create a filter as the source for…

Hello @Accueil ICC Nantes Welcome to the Atlassian community. Were you using a Free subscription? When did you receive the email? Free subscriptions that are deactivated due to inactivity typically have their data permanently deleted by Atlassian 15 days after deactivation. I wrote an article about this based on my own…

Hello @Neha I provided you a URL from Atlassian's own publicly visible Jira tracking system showing an unresolved backlog item asking for support for time tracking attributes via the {{lookupIssues}} smart value. Since it is unresolved that indicates there is no support for that. JIRAAUTOSERVER-877 The issue also includes…

Hello @Neha Welcome to the Atlassian community. When asking for help with an Automation rule it will help us help you if you provide a screen image showing your entire Automation rule. Also show us the detail of the steps where you are trying to access the Original Estimate value. Are you working with Jira Data Center or…

Hello @Sean Nemes It looks like Atlassian has reorganized options and the documentation has not quite caught up, with the introduction of app "collections". The option you are looking for is under Jira Apps then in the Service Management Apps group.

Thank you for that additional information. It is important to note that you are trying to get the smart value within the context of iterating over Lookup Issues results. Getting time tracking values in that context is not supported. Refer to https://jira.atlassian.com/browse/JIRAAUTOSERVER-877 thanks to @John Funk for…

Hello @Arun Prince Welcome to the Atlassian community. Are you working with Jira Cloud or Jira Data Center? Can you share with us your entire automation rule, and the details of the step where you are trying to use the smart value? Sometimes problems are about the context. Have you confirmed that the issue you are trying…

Hello @Cheryl Jewer Welcome to the Atlassian Community! One thing I would add to what @Joseph Chung Yin said is that https://support.atlassian.com may lead you into the Technical support site (https://support.atlassian.com/contact/#). There you would need to select the Billing option which will give you a message to…

Hello @Sean Nemes Welcome to the Atlassian community! First let us confirm the type of space you are using. Click the … button next to the space name in the panel on the left. This will open a pop-up with several options. At the bottom of the pop-up will be two lines something like this: Service space Team-managed What are…

This URL is currently working for me, and is what I posted in my original reply. https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Sam Le Welcome to the Atlassian community. I'm sorry for your loss. Was this a Free subscription? Do you know when anybody last accessed the content? There is a timeline for warning emails and deactivation, and a short period of time during which the data can be recovered. After that has expired Atlassian…

Hm, I copied and pasted the text of the URL you provided in an earlier reply and it worked for me. I think it may be objecting because your Atlassian account is not specified as an administrator for the site. Try submitting the ticket without being logged in.

Remove the "/" at the end of the URL. It is not present in the example they provide, and the error disappears when I remove it.