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Moving Issues from a Team Managed Project to a Company Managed Project

Robert.Ogden

I am currently having issues with moving Stories from a Team Managed Project to a Company Managed Project - I found an article that stated it can be done as long as the site administrator creates similar fields in the company managed project that are in the team managed project.

I am currently the site administrator and not only did I setup the custom fields in the company managed project but also replicated the workflow. The problem is when I go to move the issues from the team managed project to the company managed project it is removing all of the custom fields. Most of these fields are simple text boxes nothing crazy, I have tried using Deep Clone but have had the same issue occur but was curious to see if anyone had a similar issues. I have also opened a support case as this is getting frustrating.

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Alex Koxaras -Relational-

Hi @Robert.Ogden and welcome to the community,

According to the documentation, as and you well stated:

Custom fields: If you use custom fields in your team-managed project, a Jira admin needs to recreate the fields and add them to screen schemes and field configurations in your company-managed project. Custom field data will need to be recreated, otherwise it will be lost.

With that said, can you confirm that any of your custom field has successfully transferred to your CMP project? Or can you see if any value was transferred to any issue?

Robert.Ogden

Alex

Thank you so much for responding and I am the system admin for my Jira Cloud instance and I created the same custom fields that were in my Team Managed Project within my Company Managed Project. I did a test with one story moved it from the team managed to the company managed and I cand confirm that none of the custom fields copied over - I have attached a screenshot of the message I recieved before moving the one issue over. The tool is stating that it is removing all of the custom fields - I am not sure what else to do. One issue is that I have a huge number of team managed projects that want to convert over to company managed, these project also have huge number of issues associated with them. Screenshot 2023-01-03 143759.png

Alex Koxaras -Relational-

Question: Have you added these custom fields to the screens of e.g. the story?

Robert.Ogden

Alex - yes I have added the custom fields to the Jira Story in the company managed project.

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