Trudy P Claspill Community Champion

You would use the smart value I showed in the last step (where I was using Log actions). If you want to exclude updating issues that are already done, then add a condition after starting the For and before the Edit to check the status of the issue. Check that the Status field either is "not one of" the status values that…

You can still run the rule on a schedule with the Schedule trigger. You just need to not enter a JQL in the trigger itself. You can then use the Lookup Issues action to execute the same JQL you were using in the trigger BUT for just one user at a time. Then use a condition to check if the lookupIssues.size value is less…

That field named "Build" is not a native field of Jira. It must be a custom field added to your environment. It could be either a custom field specific to that one Team Managed project or it may be a custom field with Global context that was created for Company Managed projects. Company Managed project custom fields that…

Hello @Guiomar What do you see when you go to Project Settings? If it looks like this... ...then you are working with a Business/Work Management type of project. Releases is a function that is available only for Software type projects.

Hello @Drew Volpe Welcome to the Atlassian community. What is the type (Software, Service, Work Management) and architecture (Team Managed, Company Managed) for the source project and the destination project? Are you changing the issue type during the move? Can you show us the Move screen where you are clicking "Retain"…

Hello @Leandro Santos A Kanban board does not use Sprints. Sprints are used in a Scrum board. Can you confirm that you are using a Scrum board?

Hello @Chris Covert Can you please share with us the automation rule you created? Are you sure the rule is not running, or is the rule running but encountering a condition that does not pass? Check the Audit Log to determine if the rule is running for the clone issue. You can also click on the Rule Executions field in the…

Hello @Antonio Carrizales Jr Welcome to the Atlassian community! Start by checking with the Project Administrators and Leads for the projects to which you currently have access. Next try contacting the technical support organization within your company to see if they can tell you who administers your Jira instance.

Hello @Suporte Adm Candeias You said you implemented the rule in a specific project and also as a Global rule. Which version of the rule is giving you the error, the one running against a specific project or the Global rule? In the Create Issue action where you select the project and issue type: 1. Did you select first the…

Hello @Shachar Ovadia 1. It is not possible to automate the setting of the "Share settings" button. That button becomes available only when Company Managed projects are being created, and Company Managed projects can be created only by individuals who have been granted the Administer Jira global permission. If you have…

Hello @Shaurya.Sisodia {{lookupIssues.size}} works only when you have used the Lookup Issues action. It doesn't work for getting you the number of issues returned in a JQL that is part of a Schedule trigger. Do you want to send one email per assignee, or do you want to send one email that lists all the assignees that have…

Hello @DunjaJ In general permitting the deletion of issues is a bad idea. Deleting an issue is a permanent and irrevocable act. If a user deletes an issue by accident, that issue is permanently gone and can't be recovered. It is a better practice to set such issues to a "done" status with a Resolution of "delete", or even…

You're welcome! If that adequately addresses your need, please consider marking the Answer as Accepted to help other community users find posts with validated solutions.

There is a change request about making that configurable here: https://jira.atlassian.com/browse/JSWCLOUD-16211

If you use the Jira Service Management product users can be considered "customers" and submit requests without having a license to access your Jira products. https://www.atlassian.com/software/jira/service-management Another idea is to allow Anonymous Access to your Jira system. Users can create issues in your instance…

Can you share the solution to help other community members learn?

Hello @Natalia Gonzalez Welcome to the Atlassian community! Does the History for the issue show a record of the field being cleared? Does it show a record of the field being re-populated? Have you checked to see if an Automation Rule is re-populating the field? Click on the Rule Executions field to see a list of rules that…

You could set up a Scheduled rule to update issues in bulk or a manual rule that you trigger on each issue.

The Status macro can create a colored box around text, and gray is one of the available colors.

This is puzzling. It appears that you are working with issues in a Team Managed project. You can confirm that by checking the bottom of the panel on the left when viewing the project. It will say there either "team-managed" or "company-managed". Can you confirm that you are entering the text…

I know I have seen other posts in the user community where other people have described a similar problem. I'm trying to find one where the poster ended up getting a solution, but so far all the posts I have found have not matched your scenario. In the interim I would recommend that you contact Atlassian support directly on…

Thank you Trudy, but that's an absolutely terrible idea. I don't want to have multiple accounts for the same user. I really have trouble understanding why I - as an admin - cannot update a user's email address. It makes zero sense to me. I don't think I have the depth of knowledge in this particular aspect of the Atlassian…

Hello @Jose A When using the Basic Search and setting criteria for built-in user selection fields the pop-up will not necessarily display all users immediately. It may provides some immediate suggestions based on previous searches where you selected values for the same field. Have you set any other criteria for your search…

@Sanjen Bariki The field type might not be wrong. The User Picker (single user) field applies to Company Managed projects. If the poster is working with a Team Managed project, then the comparable custom field is called People.

Can you confirm the type of project you are working with? Is it a Software, Service, or Work Management project? And is it Team Managed or Company Managed? That designation will show at the bottom of the panel on the left. Can you show us the Transition Issue permission settings from the Permission Scheme? Have you checked…

@Jack Brickey The OP is working with a Team Managed Work Management project. If it was a Software project it would say "Software project" below the project name. Example of Project Settings from a Team Managed Work Management project. Example of Project Settings from a Team Managed Software project.

No, it is not possible to display the transition screen name instead of the transition name.

1 & 2: You cannot set up security levels for individual fields to hide the fields (and their content) from view. If your technical and wet-lab teams have data/issue content that they don't want visible outside their teams, then having their work tracked as subtasks of the Orders/tasks that are visible to the customer…

Hello @Clint Moollen Are you working with a Premium (or Enterprise) subscription for Jira Cloud? How did you create the extended issue hierarchy; through Jira Settings > Issues > Issue Type Hierarchy? The JWM Timeline feature was not designed to reflect a multi-level issue hierarchy. The ability to reflect that type of…

Hello @Thuy Pham Welcome to the Atlassian community! You should not assume you have Jira Administrator role without evidence. Do you see a gear/cog icon near your Avatar in the upper right corner, in the menu bar? If you click on it what options do you see? The available options will help us confirm if you are a Jira…