Trudy P Claspill Community Champion

Hello @Jihoon Kim _김지훈_ Welcome to the Atlassian community. Can you share with us the details of the Audit Log for an execution of the rule where there were issues that met the conditions but no email was sent?

Hello @Hakima Bilal Welcome to the Atlassian community. The following post asks about summing up Story points, but I believe you can use the same logic with your custom fields. https://community.atlassian.com/t5/Automation-questions/How-to-automate-the-sum-of-story-points-for-all-issues-under-the/qaq-p/1607809 Answer…

You could use the Get Project Permissions Scheme API to find the details about granted permissions in the permission scheme assigned to each project, one project at a time.…

Has your Atlassian Organization claimed the domain specified in the user's email? If not, then you cannot change the users email address in their Atlassian Cloud account because you do not "own" the account. Either the user owns the account, or the domain used in their email has been "claimed" in Atlassian Cloud by another…

It seems that it is not possible to do this at this time. There is only a subset of issues available in that rule. So far I have not found a request for that specifically in the public Atlassian backlog at https://jira.atlassian.com/secure/MyJiraHome.jspa

Have you tried clearing your browser cache? Have you tried an Incognito window (if using Chrome)? Have you tried a different browser? Are any other users of the same Jira instance experiencing the same problem?

Hello @Ivan Andrieiev If I create a screen with just the Time Tracking field on it: ...and I use that as a Transition screen, then when I execute the Transition I see this: Does that match your configuration and what you see? You said when you change the remaining estimate it doesn't change "time tracking". Are you trying…

If you are navigating to a Project and selecting the Issue option from the left panel, there should be an Export button at the top of the screen. Also you don't have to go through a project to get to the Advanced Search screen. You can get to that from the Filters menu.

Hello @Doc Alvarez Can you please show us the details of these Automations? Can you show us images of the two boards and indicate what item you are sliding between which columns? Can you also show us the filters used by these boards? Are they referencing the same issues?

Hello @Doc Alvarez It is better to post questions in one of the Question forums rather than the Welcome Center; i.e. https://community.atlassian.com/t5/Jira-Software-questions/qa-p/jira-software-questions <Edit> I see that you actually posted also in the forum I linked above. I assume these are actually the same question.…

Hello @Uladzislau Yeutsikhevich Welcome to the Atlassian community. Can you provide some examples of the content of the "spam" mails? Which user list do you want to modify? Are you trying to modify the site-admins group, or the Billing/Technical Contact information for your Products?

Hello @Andrzej Moseley Welcome to the Atlassian community. You can export issues from the Advanced Issue Search screen. Create a filter that will retrieve the issues you want, and then use the Excel or Export buttons.

Hello @Ron Beaman Welcome to the Atlassian community! With Team Managed projects you do not move an issue to the Board by changing its status. (Changing the status is the method used in a Company Managed project Kanban board to move an issue from the Backlog to the Board.) For a Team Managed project that uses a Kanban…

@Diogo Teles There is are errors in your reply. Please see my separate Answer.

Hello @Debbie Sherwin Welcome to the Atlassian community. Can you provide more information? I am unclear what you are asking about. Are you trying to find a macro that will accomplish something? It seems like you might be trying to format text, but it is unclear what type of formatting you are trying to apply.

Hello @Nasri Abdul Hamid My recommendation is that you should plan to run the migration assistant only at a time when there will not be any activity within your Jira software and your system should be set to Read-Only. Otherwise information may be changing in the Jira issues while you are in the midst of trying to migrate…

Hello @Venkat Jira Admin On the Rule Details page who is listed as the Actor for the rule? Does that person/identity have permission to change the status of issues in the project this rule affects? If they do, then the next step is to look at the conditions and validators, as @John Funk suggested.

Or change the schedule of the trigger so that it will not run more than 4 times in a 24 hour period.

Let's get back to the first problem - the 29 missing issues. After we address that we can discuss the second problem. Which sprint are the 29 issues assigned to? Is that sprint currently Active, Planned, or Completed? If the sprint shows on the Backlog screen it is either Active or Planned, currently. If it shows on the…

Hello @Eduarda Ruskim Welcome to the Atlassian community. What did you do to indicate that you wanted to follow up an issue? Did you add yourself to the Request Participants? Did you add yourself to the Watchers? Is the project a Team Managed project or a Company Managed project? That information will show at the bottom of…

Hello @Brad Studnicka Welcome to the Atlassian community! What steps are you executing exactly? What blocks are you encountering? Are you getting an error message? Are you not finding the options you expect to find? Is the project a Team Managed project or a Company Managed project? That information will display at the…

Hello @[deleted] Welcome to the Atlassian community! I believe this document answers your questions. https://support.atlassian.com/jira-service-management-cloud/docs/overview-of-jira-cloud-products/

You have raised two different problems. 1. 29 issues that you bulk changed to "done" status are not showing up in the sprint to which they were assigned. 2. Sprints that you believe were previously Completed/Closed are now showing up as Active again. Let's get back to the first problem. Which sprint are the 29 issues…

I don't see any screen images attached to your response.

Adding to this, there is a change request about it here: https://jira.atlassian.com/browse/JRACLOUD-80707

Hello @mansi.rajpal Welcome to the Atlassian community! Are the sprints Active (started but not completed) or Planned (not started yet)? Issues that are already "done" will not be shown in Planned sprints nor in the Backlog issues. By setting them to a "done" status you have indicated that the work is already complete.…

Hello @Jose A Welcome to the Atlassian community! Can you show a screen image to illustrate your experience?

Based on the audit log entries, the issues that are triggering the rule do not have the value "tracey" in the Campaign Name field at the time the issue is created. How is the Campaign Name field being filled in? Is it filled in by the user manually during creation? Is it filled in by a Post Function in the Create…

I'm not aware of any way to modify that field in the basic search screen. You could create a saved filter that includes placeholder text, and recommend to the users that they use that saved filter and replace the placeholder text. Given that you are on a paid subscription you could also ask your Jira Administrators to…

Please let us know if that resolves your issue, and if it does please consider marking the Answer as Accepted.