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When using filters (assigne or a custom people type field) I don't see other users

Jose A_rasrsd

Hi, I'm using jira free tier, and I created the site but when I use "people" type filters (assigne or a custom people type field) I don't see other users.

If I use JQL, it works fine.

He can select me in that fields without problem

-- Update 26/06 -- SOLVED

After some time (2-5 days) the issue solved itself, now I can assign the values without problems.

-- Update 19/06 -- More info

We are 2 users right now, about the screnshots.

Assigne: In the assignee field the other user won't appear initially, but if I search by name it appears eventually.

Filter No other user 2.png Filter No other user 3.png

Custom people Field: In the People custom field the other user won't appear even if I write the name in the search bar

Filter No other user.png Filter No other user 4.png

Accepted answers

Trudy P Claspill

Hello @Jose A

Welcome to the Atlassian community!

Can you show a screen image to illustrate your experience?

All comments

Trudy P Claspill

Hello @Jose A

Welcome to the Atlassian community!

Can you show a screen image to illustrate your experience?

Sanjen Bariki_rtm841

Hi @Jose A ,

Welcome to Atlassian Community!

As per my understanding from your query you are not able to see the user name in filter.

Yes, you will not see the user name in filter but you can see the User ID.

If I use JQL, it works fine. He can select me in that fields without problem.

Please share the Issue screenshot for the Clarity of the issue and Answer.

Please Accept the Answer If it helps you.

Regards,

Sanjen Bariki

Jose A_rasrsd

Hello @Trudy P Claspill

Thanks for the welcoming!

I updated the question and added some screenshots to the main post to illustrate the problem.

Jose A_rasrsd

Hi @Sanjen Bariki , firstly, thanks for the welcoming!

In the custom field I can't see either nor user name, nor user id.

If I use the JQL it works normally.

P.S: I updated the question with some screenshots.

Sanjen Bariki_rtm841

Hi @Jose A ,

Thanks for sharing the Image!

As I can see, You have created a wrong custom field type as per your requirements.

Please a create a new custom field ( People custom field ) with the User picker field type then you can able to select the user .

User Picker image.png

Hope your issue resolved in this solution.

Please Accept the Answer If it helps you 🙂.

Regards,

Sanjen Bariki

Sanjen Bariki_rtm841

Hi @Jose A ,

Could you please check my previous answer and let me know your response.

Please check and let me know.

If above screenshot helps you, Please Accept the Answer.

regards,

Sanjen Bariki

Trudy P Claspill

@Sanjen Bariki

The field type might not be wrong. The User Picker (single user) field applies to Company Managed projects. If the poster is working with a Team Managed project, then the comparable custom field is called People.

Trudy P Claspill

Hello @Jose A

When using the Basic Search and setting criteria for built-in user selection fields the pop-up will not necessarily display all users immediately. It may provides some immediate suggestions based on previous searches where you selected values for the same field.

Have you set any other criteria for your search prior to trying to set the criteria for the "People custom field"?

Concerning the "People custom field" that you are using, is that a custom field you created in a Team Managed project?

Can you confirm that you have an issue where the "People custom field" has a value assigned?

Sanjen Bariki_rtm841

Hi @Trudy P Claspill ,

I think @Jose A scenario is different.

Regards,

Sanjen

Jose A_rasrsd

@Sanjen Bariki It was correctly configured (I want multiple people in that field, not the single user filed type), the problem was other (I dunno which was) but after some days it started to work as expected, so, is solved... maybe an internal cache? I dunno.

Anyway, many thanks for the help!

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