Fabian Lim Community Champion

Hi @Maël Pégny Welcome to the community! I believe is the date the assets was created into the Object Schema. Same with the "updated" attribute. If you go under the "Activity" of one of the objects you will see that the dates should match on the creation and last update made to the object. Regards, Fabian

Hi @Maël Pégny Welcome to the community! If you are referring to the attributes in the "Application" Objects under "Application Portfolio" noted below, it's just the Jira Group that supports that application. You can use that attribute to automatically tag the issue to notify that group or put it in their queue. The way…

Hi @Josh Rossman Unfortunately, you have the correct approach through the policies and maintenance windows configuration, which would be a nightmare to configure and maintain. A suggestion would be to create all the policies via rest APIs. Then trigger the maintenance creation via a rest api call when a JSM change ticket…

Hi @Guilherme Vernier Welcome to the community! Have you come along this article explaining the integration: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-datadog/ I have worked with various clients where events from Datadog come into opsgenie and based on DD tags or other attributes you can…

Hi @HanQiao Since you have access to the JSM Project and have a license, I would go to the permissions checker helper (Projects settings -> Permissions) and see whether you have the permissions to assign an issue and be the assignee. You may have to update the permissions scheme or the people/roles in the project. Regards

@Shaun Neighbour Remember, you only pay for the agents or JSW users. Requestors from the JSM portal are not counted. Unless the 14000 students are consuming JSW licenses...

Hi @Shaun Neighbour You can try this plugin: https://marketplace.atlassian.com/apps/1212681/secure-fields-data-security-privacy?hosting=cloud&tab=overview as Atlassian won't implement it as stated here: https://jira.atlassian.com/browse/JSDCLOUD-204 Regards, Fabian

Hi @Vera Valshonok As long as they have a JSM agent license they should be able to do it. The customer/queues, organizations are only visible with the the JSM license. Regards, Fabian

Hi @Gord Spence Based on the current configurations, I don't think it's possible as you have researched. I suggest you add this as a feature request and see if it gets some tracking here: https://community.atlassian.com/t5/Announcement-articles/We-re-changing-how-we-manage-feature-suggestions/ba-p/2328033

Hola @MooveCars ITSoft Cree este video que te va a ayudar:https://www.youtube.com/watch?v=8oRZhGGB-ns. Si tenes alguna consulta me avisas. Subscribite para ayudar el canal. Saludos, Fabian

Hi @Jim Hartmann I suggest you look into the marketplace or wait until end of September where this will be ouf of the box when they introduce the asset manager (aka airtrack). I have integrated Intune with the PIO vendor (https://marketplace.atlassian.com/apps/1230667/microsoft-intune-importer-for-jsm-assets?tab=overview)…

Hi @michael.cottle I suggest you contact PIO Software directly. I have integrated with Intune with the PIO app and they provide excellent customer support. Good luck. Regards, Fabian

Hi @Hamza Khan Welcome to the community! If you want to create a new board, here are the instructions on how you can set a board. https://www.atlassian.com/agile/tutorials/creating-your-agile-board What you need to do next is include the specific issues you want to bring from the JSM and Dev Team board into the JQL Filter…

Hola @Lucas Silvera Para que sea obligatorio lo tenes que poner en el formulario de solicitud. Ahora esta en la vista de la incidencia y no te deja. Si tu "use case" es hacerlo mandatorio despues de la creación, tenés que usar "Field Configurations". Este video te lo describe: https://www.youtube.com/watch?v=C3Lb1T4liGw…

Hi @Ali Raza Welcome to the community! Unfortunately, out of the box you will not able to do it. You will have to look into reporting plugins from the marketplace. (e.g. Time in Status) Regards, Fabian

You may have to look into some workflow plugins in the marketplace (e.g. JSU, JMWE, JWT) are the easy ones to setup. Regards, Fabian

Any rich filter report can be added to the dashboards.

Hi @Ste404 For this one, I would use a custom field that is hidden that counts the number of times the transition is executed. Essentially you will subtract 1 to it in the post-function of the transition that calls itself. You will have to figure out how the initial value is populated though. I hope this helps. Fabian

* Name: @Fabian Lim * Role: Director, ITSM Practice * Home: Toronto * One song or word to describe your team: Don't Stop Believing * Favorite superhero: Spiderman * Advice: Learn how to leverage Asset Management with the JSM Premium Tier. Jira Asset Management was initially created to track assets/employees, but it can be…

Hi @Pavith Dassanayake Welcome to the community! My understanding is that it works only within the same project. I'm assuming you are planning to track PIR in a centralized project. You could use automation to trigger a creation of a PIR, link it to the incident and copy some of the fields from the incident, but I don't…

Hi @Mohamed Saad Taha You may want to take a look at Comala workflows and Comala Publishing. They provide you with the capabilities to have reviewers approving confluence pages and also manage what get published into the Portal KB. There are other plugins available in the marketplace, but these too I'm familiar with and…

Hi @Rachel Frechette One of my favourite gadgets is Rich Filters by AppFire. It's very simple to use and it allows you to have filters. Regards, Fabian

Hi @Kay Unfortunately, there is no option to add any additional custom fields. There is a feature request where you can vote for this: https://jira.atlassian.com/browse/JSDCLOUD-10789 Regards, Fabian

Hi @Erin Blomert You may want to vote for this feature here: https://jira.atlassian.com/browse/JRACLOUD-75734 A lot of complaints about how this feature has rolled out. Regards, Fabian

Hi @cbfa Yes, you can request a new instance for free and use it as long as you don't go over the limits user limits: https://www.atlassian.com/software/free Cheers. Fabian

Hi @Ezgi BAYINDIR Unfortunately, the answers is that you will have to go one by one as far as I know. I wish you the best of luck! Regards, Fabian

Hi @Mariola Szafran Can you clarify what you mean by "private" field? Thanks, Fabian

Hola @luisa Fernanda Bienvenida a la comunidad! Lamentablement, no se pueden ocultar campos en la creación como en los tickes the Jira. Una opción sería que pongas en la description del campo que no lo llenen cuando se crea. Saludos, Fabian

Hi @Dominique GALIBERT Welcome to the community! You can have a transition screen with a customfield "Yes" or "No". Based on the selection, you can move the status with Jira Automation. You will have to figure out in which transition this pop-up. Regards, Fabian

Hi @mahsa ahTagging the @eazyBI Support team to assist.