Fabian Lim Community Champion

Hi @Arnis Riškovs Most likely someone with Project administrator access deleted by mistake. You will have to spam the team to find out. Sometimes, people think that these queues and views are for their profile only without knowing that it affects everyone in the project. Fabian

Hi @michael_m If you don't have the expertise to do it yourself, I suggest you look into solution partners that can guide you. Atlassian support does not provide hands-on migration services. Regards, Fabian

Hi @Kristján Geir Mathiesen It was great seeing you again and love the energy you bring to the Champion Community! Cheers, Fabian

Hi @Shashidhar Gowda Welcome to the community! 1. I recommend you go to the premium tier to ensure you do not lose any of the capabilities. 2. I completed a migration for the client and all the on-call escalations where kept 3. I would say most of the features transfer very well. You need to double check the integrations…

HI @Heloisa Reis This video tutorial shows you how you can transition tickets linked in a JSM project and JS project. Link: https://www.youtube.com/watch?v=d9QenWM3vaw&pp=ygUgZWxpIHNvbHV0aW9ucyB0cmFuc2l0aW9uIHRpY2tldHM%3D Regards, Fabian 

Hi @Heloisa Reis In your scenario, the departments would be the portal groups and then you can reuse the request types across the different portals. The other option is to purchase portal apps from Refined or Deviniti that provide you with the freedom to have multiple levels in the portal. Regards, Fabian

Hi @Anna Wilson , Welcome to the community! The approach will largely depend on how the organization and its teams collaborate. If the teams share the same members and there are no concerns around access restrictions, consolidating work into a single project is a viable option. In that case, you can leverage custom fields…

Hi @BD I suggest you reach out to the support team directly from Atlassian. You will get better support than the portal for this kidn of issues. Regards, Fabian

Hi @suneel babu You will have to use Linked Asset Objects so that they are dynamic in your form. How to here: https://www.youtube.com/watch?v=8oRZhGGB-ns (in your scenario it will have to be 3 of them. I'm assuming that objects may have additional information that you can use for your form/automations so that's why I…

They are complex because is not just the automation that you are building, but also thinking about the the object schemes, workflow statuses and transitions, forms, etc.. I'm planning to put some basic videos on my youtube channel shortly if there is enough interest.

Hi @Stefan Froehlich I worked with many clients and we use mainly use approach 2. Have the manager select the applications they need access to or have a pre-described person list. You can see the details here: https://www.youtube.com/watch?v=lvgLWUc5f2U Instead of having request types for all types of apps, what we do is…

Hi @Rajat Goel I suggest you create a ticket with Atlassian. It looks like a back-end error. Regards, Fabian

Hi @Steve Y Can you provide more context on why you are removing them from the custom field after creation of the sub-tasks? Regards, Fabian

Hi @Mariana Silveira Sales Great use case that you are sharing. One option would be to use a jql validator at creation that checks for tickets that contain a certain asset in the custom field and uses jql to check that no conflicts exists between start and end dates. You may have to purchase on of the plugins such as JWME…

Hi @Paulius Vaitkevičius We had similar issues and ended up using Onward Onlink to bring assets info from Jamf. This is a very powerful plugin that fills the limitations of data manager. it allows you to bring pretty much all the attributes you need.…

Hi @[deleted] Welcome to the community! You may want to refer to this article that explains how to delete your account: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Thanks, Fabian

Hi @Orlando L Unfortunately, there is no specific role to prevent them from exporting. You will have to a feature request for it. Regards, Fabian

Welcome to the community @Emily Owayni For one client, we implemented Jira Service Management (JSM) as the intake channel instead of Slack. Since the number of product managers was small, we used a free license. In JSM, customers can submit ideas, which are then screened to gather additional information. This allows you to…

Hi @matthew barrett I think it's a great suggestion. Maybe have a workflow condition/validator that ensure that the playbooks are executed completely before closing it would be ideal.

Glad to know that it is now available out of the box!

You should be ok then. If you are confident with the material and are successfully passing the teste samples, you should go ahead and book it.

Hi @HN Most likely since opsgenie is being deprecated in 2027 they won't make any enhancements. I suggest you move to JSM Operations and see if the new functionality fulfills your needs. Cheers, Fabian

Hi @Kai Krause Can you share the error message that you are getting to get more details? Regards, Fabian

@Tori Stitt Are there any plans to have separate instances within an Enterprise tier organization share the Assets as well? For example, we have the ITSM instance in itsm.atlassian.net with assets schemas and within the same organization, we have the SW instance sw.atlassian.net where software development is being done,…

@Michael Fedulov - Users and Select.

Hi @Jared Grywacheski Last time I checked this is not possible. That's why a lot of customers are staying with out of the box functionality so that they can use the AI and JSM service agent capabilities. Make sure you contact the vendor directly to get more info. Regards, Fabian

Hi @Naveen Suneja Welcome to the community! I would start with the free university on-demand courses for ITSM (https://community.atlassian.com/learning/collection/certification-prep/itsm-with-jira-service-management-foundations-prep). Make sure you complete the practice exams, as most of the questions are very similar to…

Hi @Yannick Mansuy Welcome to the community! Another options is to create two separate searches from Data Manager. One for mobiles and one for laptops. Then you would have two separate imports for each object to assets. Regards, Fabian

Hi @Benjamin Stephen Haggerty I hear your pain. You can try building an agent and have a confluence automation that removes the label. If you can't do it out of the box, you can try using forge + ROVO. Regards, Fabian

Hi @ChrisR Can you provide whether you are using a third party plugin for the test executions? Or explain what you mean by "Test Execution Files"? Regards, Fabian