Fabian Lim Community Champion

Hi @giuseppina : You may want to use a dashboard with the filter results gadget. Here are the instructions: https://confluence.atlassian.com/jira064/adding-the-filter-results-gadget-720416922.html Regards.

Hi Giulio, You can download the source code as long as you are paying for for server/data center: https://confluence.atlassian.com/jirakb/download-source-code-for-jira-server-800307235.html You will have to browse over the various folders to get into the vm files. Regards

Hi Dan, Have you tried changing the epic link field? It's also possible that it's hidden from the view/edit screen.

Hola Victor, Lo mejor sería preguntarles a zapier support directamente. En el sitio dicen que se puede hacer: https://zapier.com/blog/updates/1749/jira-update-issue-status Saludos.

Hi @Syngenta Requests Yes this is possible and it will require some customization on your side. We have built CSM with the use of the Servado Portal Plugin + Jira Core/Software. Here is a demo site from Servado: https://demo.servado.io/plugins/servlet/gateway?id=4#!/dashboard The advantage of Servado + jira Core/Software…

Hi Again, I misunderstood your original request. If you actually want the user to select based on another field, there is a way. 1. Create a transition screen with the Cause Field and add it to the transition 2. Using Cprime Power Scripts with a SIL script validator do the following: (You could also use a groovy script as…

Hi Anil, Suggest you contact Zephyr directly instead. They are very good at getting back to you if you have purchased the product. Regards

Hi Volodymr, You can jira automation instead. Take a look at this video on how to do it: https://www.youtube.com/watch?v=S2ary5YG-7w&t=7s In your case: - Trigger: Value Field Change on Resolution field. - Condition: A condition that checks the resolution field - Action: Edit Cause field Regards, Fabian

For those who are interested in a tutorial about updating the resolution field with jira automation, check this guide: https://www.youtube.com/watch?v=S2ary5YG-7w&t=3s 

Hi Nicole, We use the following which is a life saver: plugin: https://kintosoft.atlassian.net/wiki/spaces/LH/pages/51548138/JQL+functions#JQLfunctions-linksHierarchyFilter which you will have to purchase. Actions: 1. Create a new filter that contains all features with label "x" and save it as Filter ABC. e.g project =…

I believe that the JSM queues only pickup within the same project. The recommendation would be to create a new dashboard with a results gadget that combines all the projects (e.g. project in ('SM', 'Other Project name') AND resolution = unresolved). Cheers

@Dirk RonsmansThis scenario would only work based on transition triggers. The worklog approach works well too. Tempo is a great app, but if you are just using it for reporting, you can use eazybi as well that captures worklog information in a report format: example 1:…

In that case, you would have to create 2 customfields, one to track the time you started and the time you ended. On jira automation with the status transition triggers, edit the fields so that it captures the current date and time with the smart value below. {{now}} Returns the current date and time. Link:…

Hi Gaurav, We face the same issue. To ensure that users understand, we add a description to the customfield, where we tell them to search for the object by typing on the "magnifying glass" or start typing the name of the object.

Hi Roy, This video explains how you can use datediff function in detail: https://www.youtube.com/watch?v=S2ary5YG-7w&t=3s It's based on status transition triggers.

Hi There, Yes you can use Jira automation to do this with conditions based on the type of ticket. Here is a link: https://www.atlassian.com/agile/tutorials/how-to-auto-create-subtasks-with-jira-software-automation

We use data center. I'm assuming it will be the same for cloud too.

Hi There, This can be accomplished by free with Jira Automation through status triggers. The following video shows you how you can set SLAs in tickets, which looks very similar to what you are trying to accomplish with the total hours worked: https://www.youtube.com/watch?v=S2ary5YG-7w

Hi Pilar, Yes you can. You just have to give them browse access only in the project. If they need to be assigned or edit a ticket you will have to consume a license. Saludos

Hi @Ashkan Malekly The easiest thing will be to use the built-in post-function where it pickups any attribute from the object and puts in any custom field. I'm assuming you are doing some other actions with project automation, but you can first copy the fields with the post-function and then run the project automation…

You can look for a bar gagdet where you can map issues open and resolved. But that's pretty much it. If you are using JSM, they have pre-built reports as well, but limited to what you can display.

Hi Scott, In our organization we use eazyBI which does exactly what you are looking for: https://docs.eazybi.com/eazybijira/learn-more/learn-eazybi-through-sample-reports/samples-jira-issues/created-vs-resolved-issues-over-time It also provides customization where you can create a line for forecasts.

{{issue.InsightField}} Accesses an insight field's full name, key, or summary. Available properties * {{issue.InsightField}} - Returns the issue summary and issue key * {{issue.InsightField.key}} - Returns the issue key * {{issue.InsightField.summary}} - Returns the issue summary

Hi Bo-Un, I tried coming up with various solutions with Jira Automation, but I couldn't find a way to do it with Lookup Issues or even a JQL Condition to get the epic and link the subtask to the epic. The Linked issues field only shows you the links to the ticket and does not let you link an actual ticket. Also, it looks…

Hi Elaine, Yes you will have to create customized rules. For example, you can create a rule in JSM that when a new ticket is created and assigned to a specific category, a ticket is created into another Jira Project. Then when any changes are made on the Jira Project ticket, it will update the main ticket in JSM. via…

Hi there, Yes you can. We use a transition that calls itself and then copy some of the field to the newly created ticket with a JMWE plugin. However, this is a costly one since you have to purchase the plugin. Instructions: * Create a new Status that calls itself in your workflow * You can create a new dialog screen with…

Hi Divya, Yes, you can have multiple boards in a project with different sprint names. Thanks.

Hi Patrick, We use eazyBI to create the JSM dashboards: Regards, Fabian

Hi Thiru, There are a few options depending on the fields and you may require project admin or system admin permissions: * You can remove most of the fields by updating the screens: https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html * There are fields such as Resolution field that always show…

Hi Randy, As far as I know this functionality is not available out of the box. In our instance we use Live Fields from Cprime where we can hide the "edit" buttons in a view screen with javascript based on conditions. Conditions on statuses, permissions or customfield values. You can essentially hide/format any elements in…