Fabian Lim Community Champion

Hi @Dan Billingham Here is a thread to your answer: https://community.atlassian.com/t5/Jira-questions/How-to-find-component-ID/qaq-p/1756391 Cheers

hi @wipmover_gmail_com, You will need jira service management integrated with confluence. Users go to a portal and they start typing the summary of the issue and if there are hits in the wiki (knowledge base) they will be suggested articles that will avoid a creation of a ticket. For more…

Hi @Ben I believe the customers will have to change it themselves in the cloud environment through the account settings. Regards

Hola @ext_mazanini Parece que estás usando la versión vieja de automation. Mira este vídeo: https://youtu.be/hEh3MsoUxho Saludos

Hi @Leila Hejazi Advanced roadmaps in the premium tier allows you to manage cross-project releases. Here are more details: https://support.atlassian.com/jira-software-cloud/docs/create-a-cross-project-release-in-advanced-roadmaps/ Regards

Hi @AJ Greiner Yes you can. Use a jql condition and use the following info to help you differentiate between the channels: https://community.atlassian.com/t5/Jira-Service-Management/how-do-i-know-issue-is-created-through-portal-or-restful-api-or/qaq-p/825154 Regards

Yup, in that case you will have to wait for the behaviours which is coming up soon in cloud. 

Michael for me.

Hi @Rob Wickham I have used the jmwe plugin to create a scripted validator. Give it a try: https://innovalog.atlassian.net/wiki/spaces/JMWEC/pages/935362565/Build-your-own+%28scripted%29+Validator I believe scriptrunner should be able to do it too, but you have to write it out. Regards

Hola @Rossana Hernández Bienvenida a la comunidad! Hay una opción para borrar los tickets. Me imagino que no la tienes y el administrador del proyecto debería ayudarte o habilitar está funcionalidad para tu rol.…

Make sure you accept the answer this one is a very good example that others can use.

Hola @ext_mazanini Out of the box no se puede. Vas a tener que usar plugins de terceros que pueden capturar tus requerimiento. Time in status, eazybi son algunos ejemplos. Saludos

Hola @María Elena de León La otra opción es archivar los proyectos que estén cerrados. Link: https://support.atlassian.com/jira-cloud-administration/docs/archive-a-project/ Saludos

Hola @Roberto Vargas J Te paso unos enlaces en donde tenes unas opciones: https://community.atlassian.com/t5/Jira-Service-Management/How-to-change-resolution-date-for-existing-Jira-issues/qaq-p/1809207 Por defecto no se pueden cambiar. Saludos

Hi @John Briscoe If they are in the same instance you just need to update the project workflow scheme and add the new workflow to your issue type . As long as is not shared with other projects you should be ok. For separate instances, you can try the project configurator plugins or configuration manager for jira from the…

Hi @Dean DiMonte You can start with the Atlassian university: https://university.atlassian.com/student/catalog/list?category_ids=21562-jira-service-management Regards

Hi @Ahmed Maher This is not possible for the assignee field. One option is to create a multi user picker custom field instead. Regards

Hi @Christel Gray You will have to change the trigger. Instead of field value changed it will be issue transitioned. Then you can use one of the following rules outlined here to branch to the epic and update the…

Hi @[deleted] You can post on their site: https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview I think anything is a discussion topic, if others want to chime in the more weight you would get on your request. Cheers

Hi @[deleted] You would be better off posting this in their app reviews. I'm pretty sure they will reach out to you on how to improve it. Regards

We use draw.io in confluence but you have to pay for it. Go through the marketplace and you may find something that is free. Regards

Hi @Abdallah AlSurakji This feature is not available. There is a feature request that you can vote on: https://jira.atlassian.com/browse/JPOSERVER-3104 Regards

Hi @Ivan Andrieiev Can you please provide more detail on which hierarchies you want to display? In most cases you may need a 3rd party plugin such as structure, eazybi, Gantt chart plugins, etc.

I think the for each object component is causing it to go 15:times. You should remove it.

Use the smart value {issue.url}

Hi @Levi Scott Unfortunately you can't unless you purchase plugins. One way to hack it is to create a service desk projects with all requests hidden. Then in the description you can put a url to the Google form. Cheers

Hi @John Black We had the same issue. I believe there is a feature request on this one already. Cc: @Peter Preston Regards

The other option is to use Jira automation. Trigger issue moved and action send email with the users who need to get the email.

Hi @Jon A This post will explain what you need to do: https://community.atlassian.com/t5/Jira-questions/Notifications-Issue-Moved/qaq-p/1042933 Regards

Hola @Alejandro Martinez Bienvenido a la comunidad! Te recomiendo que busques unos plugins para estos tipo de reportes. Nosotros usamos eazybi: https://eazybi.com/accounts/1000/dashboards/27385-time-tracking Pero hay muchas otras opciones en el marketplace. Los instalas y los vas probando. Saludos