Esther Strom Community Champion

Hi, @Gena Welk - can you share a screenshot of your rule setup? I'm assuming it's the one you showed in your linked post, but I'd specifically like to see the configuration screen of the Send Email step. ETA that as Trudy mentioned (and Nicolas in your previous post), a saved filter with a subscription would definitely be…

@Yerbol Nisanbayev as a site admin, is there any way for me to delete teams created by users who are no longer with the company? Or at the very least, reassign ownership of them to active users? The list of teams has gotten unwieldy and we have no way to clean them up that I can see.

Yes, I do understand that. But it's not possible in Jira - you can't drag cards between swimlanes, only between columns. The only way a card moves to a different swimlane is when whatever criteria you're swimlaning by changes on the ticket itself. In team-managed projects, it is possible to group a board by assignee and…

I'm a little confused by what you're trying to do. Your board is swimlaned by Assignee - the swimlane will change when you change the Assignee value on the ticket. If you're asking if you can drag a ticket into a different swimlane and have the Assignee field updated, the answer is no. In company-managed projects, you…

Hi, @Fil.Wojtczak - welcome to the Community! The wallboard gadgets will not give you anything editable; they're designed to display data on a large static screen like this: What you can do is use the iframe widget. Just paste in the URL of the board. Couple of caveats: first, it will embed the board within the context of…

Hi, Alex - is this a company-managed or team-managed project? Can you share a screenshot of the board settings (specifically the swimlane configuration)?

Referring to the field by its custom ID is actually all I needed to do to get the value: {{issue.customfield_10808.id}}

Hi, Marc. Thanks for the response. We are not using JSM Premium, so no Assets. And cascading fields seems a bit more than we need, plus we'd still need to hard-code all the project IDs (unless you have another way of getting that info.) I logged the value of {{issue.Destination Project}} and am hoping there's a way to get…

Your Jira admin will need to check if you have a license to JSM. Even if you do, that doesn't mean you have access to create new projects. Your Jira admin is the only one who can give you access to create projects in the global permissions area:

Hi, @Patricia McGough - welcome to the Community! Can you clarify what you mean when you say you can't use the Jira Service Management template? Do you have access in your system to create new projects? Jira Service Management is a separate product from Jira Software. Do you have a subscription for JSM? 

@Darryl Lee if deli sandwiches include fried mozzarella sticks, yes, I can see how they might destroy the American diet!

@Kathy Hart I'm so jealous! Way back when (I'm talking pre-2000) there used to be Schlotzky's all over downtown Chicago, and that was my go-to lunch several days a week. They've since all shut down; there's only one left in all of Illinois, out in the deep dark suburbs. I don't know what it was about that little round…

@Jimmy Seddon and I have almost the same favorite sandwich 😄 Mine is King's Hawaiian bread (the big round loaf, not the ones shaped like normal sandwich bread), a ton of havarti, and paper-thin sliced raw onion in the middle. And cooked in a pan in butter, of course - I can't get behind people who make their cheese…

@Ryan Seeras so your filter query is excluding any ticket that doesn't have the SEO component from your board. Are you selecting that component value on the tickets you're creating?

Hi, @Ryan Seeras - as @Nic Brough -Adaptavist- mentioned, that is the Quick Filter setup. These are the quick filters: We're looking for the board filter. Click on General in that Settings list to the left, and scroll down to this area:

Hi, @Ryan Seeras - welcome to the Community! Since you indicate that you're using sprint boards, unfortunately Riley's reference to kanban backlog is not going to help. Can you post a screenshot of the board settings filter query section?

Hi, @[deleted] ! If you're looking to set the date 6 months prior to a specific date field value (i.e. End Date) when the End Date field value changes, here's what an automation rule could look like. (Note that I'm using fields called Due Date and Planned End Date instead since I already have those fields.)

Oh, I'm sorry. I didn't notice the free plan part. Yes, you can temporarily upgrade and then go back to free if necessary. There are advantages to having a paid account, though. Support, obviously, but also more control over permissions, audit logs, data residency options, and a lot more file storage. (I am NOT paid by…

Hi, @Max Makarenko - if you're the org admin and your products were transferred, then yes - I'd contact support. It sounds like something didn't transfer correctly. 

Nope, ours is in the same automation, which is a global rule (because for us, we want it to be available to run on any project.) Your rule would need to live in the global automation section of the site even if it's only one origin project and one destination project, because that's still two projects (a project-level rule…

Hi, @Taylor Chappell - unfortunately there's not an automation action to move tickets to a different project. You can vote on and watch the ticket for this request in Atlassian's Jira instance. In the meantime, cloning is the only way to do it. You can set up your rules to clone the comments from the original ticket into…

Hi, @Max Makarenko - welcome to the Community! To access billing, I believe you need to be an org admin. However, as a site admin you should be able to remove the app and cancel the subscription. Go to Apps -> Manage Your Apps and find the app you want to remove. You should see an Unsubscribe button and an inactive…

Hi, @sunny386 - this is a user support community, not Atlassian tech support. We don't have access to your repos. If you're having issues, please open a ticket with Atlassian support at https://support.atlassian.com/contact. I'd also recommend you edit this post to remove your repo and file names, as those shouldn't be…

Hi, @Mauricio Nuñez . As a site admin, you should have access to reactivate any user's account from admin.atlassian.com - search for the user and toggle OpsGenie back on. However, as to why it was deactivated in the first place, if it wasn't done by you or another admin, I'd suggest contacting Atlassian support. My…

Hi, @Tamara Witkowski . This is a Community site; we are users like you who are here to support other users. We do not have access to make changes to the Confluence application itself. To report a bug or make a suggestion, please open a ticket in the CONFCLOUD project on jira.atlassian.com, which is owned and monitored by…

Hi, @Robert Kalweit If a board is swimlaned by story and some of a story's subtasks are in statuses that are not mapped to the backlog, the stories will appear on the main kanban board because the stories are the "category headers" for the subtasks in the swimlane. In this example, you can see that I have a story in To Do…

Hi, @Prashant Kumar _Not in Use_ - welcome to the Community! Yes, it's possible to restrict specific users' access to specific projects in Jira. This requires you to make sure your projects all have a permission scheme with roles set, and that you assign your clients' user accounts to the projects/roles they should have…

Hi, @Vera Valshonok - welcome to the Community! To check if your Jira instance requires 2FA, go to https://admin.atlassian.com, then click Security. From there, choose Authentication Policies in the left sidebar. You may have multiple policies set up; you'll need to check all of them for the 2-step verification setup for…

Thanks, @Bill Sheboy . The reason I said it's strange is because I've tested the Issue Create trigger while adding tickets to a (project) roadmap on three separate instances and it worked on all of them. I don't know if there's a configuration somewhere that's making it work for me and not Anna, or if for whatever reason…

Hi, @Danny Alva - welcome to the Community! You're right; it can be done with filters, with some caveats. Caveats You'll note that I didn't include info on the Epic Status field in my instructions below; best practices indicate that the Epic Status field should not be marked Done before the Epic's actual ticket status is…