Esther Strom Community Champion

@Björm Blocksdorf - I'm glad it helped. Would you mind marking the answer as accepted to make it easier for other users to find when searching on the same question?

Hi, @David Lord - I believe you'd need to prefix all of the smart values with "issue" if you're accessing a field on the issue (are "employee" and "manager" field names?). Also, date fields do odd things... Without testing it myself, assuming employee and manager are both user picker fields, and your date field is really…

@Benjamin Peikes Atlassian's own service desk is running on either server or data center, not cloud, and has other options - there are custom field types (including plugins that extend the available types) on those two platforms that don't exist for Cloud. You can edit your custom field options to include the desired…

Hi, @stephen.harland - welcome to the Community! You can edit how each individual link displays by clicking on the "lozenge" and choosing Display URL instead of Display as Link:

Hi, @Bud Herz - surprisingly, there doesn't seem to be a native way to do this easily. We use a plugin called sumUp that provides a dashboard gadget to do this. You select which field to display and which field to group by: And get a result that looks like this:

Hi, @Lydia Rogers - yes, it's possible. Your permissions level indicates you're a site admin, so I'll assume you know how to create custom fields and add them to Jira issue screens; if you need instructions please comment and I'll add additional info. You'll need to create a custom dropdown field and add it to the screen…

We didn't, but I'm subscribed to updates from that statuspage, so I received an email notifying me that there was an incident affecting some customers. 

Ooh, those sound good, @Mandy Ross Ours tend to only sell sweet flavors that are acceptable to the suburban American palate - strawberry, watermelon, coconut, pineapple. They're all really good, though - so much better than the fruit bars you get at the grocery store, and I don't know why! Maybe it's just the experience of…

@Monique vdB your friend John is John Scalzi?!

Hi, @Riki YAMASHITA - there are two common possibilities here. The first is that the emails are being blocked by your customer's email provider. If there are other customers at the same domain who are receiving the notifications, the user having issues should contact their messaging support team to determine if messages…

Hi, @Josh Barnes - you're right; this is complex, since you want to keep your partners' data secure. In general, best practice if you're going to go with a single instance is to create a security group for each customer, then set your project roles using the groups. So if you use a single permissions scheme, you want to…

@Johnson Aduri welcome to the Community! There was an incident earlier today that caused issues with domain verification; it's been resolved. You can subscribe to updates at the Atlassian Access statuspage.

Hmmm, so what's your stance on donut burgers, @Nic Brough -Adaptavist- ? Traditional fillings held between two pieces of cooked dough.

Hi, @[deleted] welcome to the Community! Yes, it's absolutely possible, although it does require some care with sprint naming, etc. to make sure you avoid overlap. Here's how I would do this: * Create a component for each product. Alternatively, if you're already using Components for other things, create a custom field…

Hi, @Israel Romo Sen can you provide more info about which plugin you're using? (A link to the marketplace page, for example.)

@Mary Boyd welcome to the Community! Unfortunately it's not possible to use a paid subscription from one instance in a second instance. Each instance is independently billed and licensed, and that includes plugins. This is documented in the Sandbox support article here. Subscriptions for apps in your sandbox are available…

I try to avoid the ice cream truck, because the song ours plays (Turkey in the Straw) is such an awful earworm. We do have an older man in my neighborhood who sells paletas (Mexican popsicles made with real fruit) from a tricycle; the watermelon ones are amazing.

Hi, @Björm Blocksdorf - welcome to the community! It's definitely possible to do this; you'll want to set up an automation rule that runs on ticket creation. You'd use a field matching condition with either a regular expression (for pattern matching) or just text contents (if you're looking for a specific string). The rule…

If you're looking for system-level setup, it's in the Products -> Integrations section of your admin panel. You'll need to update the DVCS settings. It's also possible that individual users have GitHub API tokens on their accounts; they would need to update those themselves by going…

@kheckaman1 welcome to the Community! Yes, you can get that information easily. The simplest way is just by searching. Go to Filters -> Advanced Issue Search (or https://<your instance>.atlassian.net/issues). You can use the Basic search to select criteria from dropdowns, or use JQL (Jira Query Language.) A simple JQL…

@AB welcome to the community! Yes, this is definitely possible! You'll use a smart value to get the existing contents of the description field.

Let me see if I can loop in an Atlassian team member.

Hi, @Jason Hier the only way I can think of that this would happen is if there's something set up on the Yammer side to send an email to your service desk's internal email address. You can check the email address for your Service Desk by clicking the Channels link in the sidebar: This email address can be updated by the…

Hi, @Henrik Zimmermann - do you have access to the board settings? If so, on the General tab, take a look at the board filter query. Is it excluding the parent issue type? Also, the display you're seeing (where the parent issue is just a gray border) is what you see even if the parent is displaying on the board IF the…

Hi, @Joseph Davidson - welcome to the Community. This is something you'll need to contact Atlassian support to take care of; without access to the email attached to the account there's nothing you personally can do. https://support.atlassian.com/contact

Hi, @David Lord - you can definitely have your automation rule create the subtask summary to contain data from the parent ticket. If you're not super-familiar with automation yet, smart values are your friend! Here's what your rule setup could look like: The text in the curly braces is pulling the value of the parent…

Hi, @Rebecca - you can do this using the JQL condition with a smart value, rather than a user condition. Your condition would look like this:

Hi, @Angel Todorov - yes, you can absolutely upgrade Jira Software to Premium while keeping Confluence on Standard. They're separate, standalone products and the plan levels are independent of each other. 

@Mary Raleigh you mention that a potential "premium" feature would be private projects. Can you clarify what's available for the free tier? Are projects completely public (i.e. available to the world), or public in the sense that they're available to all logged-in users, and a private project would allow you to lock down…

Ah, OK. Sorry for the misunderstanding. In that case, I don't have a perfect answer. Are the "other than the customer" people internal or external? Are they Jira users? There is the ability to share tickets. If you want to share with internal users, you can just add them (from the JSM interface, not the portal view) into…