Esther Strom Community Champion

Hi, @albert_pinto - both of those are custom fields; there is currently no way to add custom fields to the portal's requests view. There's an open ticket in Atlassian's Jira system; I recommend voting on it and watching it to be notified of updates.

Man, 30 was a long time ago. I remember cringing at the time, thinking I was so old. I'm turning 50 next year; that one's really going to hurt. My family is spread out over the country, so I haven't been able to spend an actual birthday with them in decades. But my sister and I are two weeks apart (well, 2 weeks plus 8…

I use the REST API, but we have scripts set up for a lot of things; it wouldn't be worth it just to find the number of tickets in a project. 

That's definitely helpful, if it works for you. Our teams are cross-functional, so everyone has access to all projects, with a few exceptions.

For us, yes. We have 25 teams that each have several active projects, and if we keep them active just so they can reference them, the list of projects gets unmanageable. There will come a point where we archive the Archive project as well and start a new one; our agreed-on changeover is when the Archive project hits 30,000…

@S Fong - what we do is do a search results export of all tickets from a project to a spreadsheet right before we archive the project. We then post the spreadsheet in Confluence. That will give users live links directly to the individual tickets, which do still work even for archived projects.

Hi, @Guilherme Dallagnol - do you mean you receive an error when you try to save the automation rule, or the email you receive has an error in it? I just tested this with a publicly available image, and it worked correctly. Is the image you're trying to use accessible (i.e. online somewhere that you can access via a public…

Hi, @ext_jepodola - welcome to the community! If you have project admin access (or know someone who does) you can easily do this with an automation rule. Go to Project Settings -> Automation, then click the Create Rule button. If this is your first time doing this, the screen may open to the Library tab instead of the…

Interesting that you mention going back in your own life. When I signed up for the Friday Funday, I started an Evernote doc with ideas. This was my original draft for this question: If you could go back and relive a specific turning-point event in your own life, knowing that you could make the opposite choice and change…

@Nic Brough -Adaptavist- I deliberately didn't provide any rules, because they vary so much depending on who you ask or what author you're reading 😁. Do you go with, "even being there is going to cause changes", or the time-stream theory that says the universe knows what's supposed to happen and will find a way to correct…

It would certainly be the time to get in on the ground floor at places like IBM, @rbeha !

Hmmm... I actually remember the 70's, although it might be cool to see them as an adult.

I'm very jealous, @John Funk

The first live concert I ever saw was Barry Manilow at Poplar Creek. It was 1980, and I was 8. My dad took me, and we had an entire weekend together. It was also my first time in a fancy hotel, and I have very happy memories of swimming in an indoor pool and having Sunday brunch in the on-site restaurant. I got a souvenir…

Thanks! I've been collecting ideas in Evernote for a year 😀. Here's the post - hope people have fun with it!

If I knew I could easily get back home, I think I'd go back to ancient Egypt, specifically during the reign of Akhenaten. I've always been fascinated by his attempt to convert the culture from polytheism to monotheism, and how he was basically erased from history by his successors. I'm pretty sure I wouldn't do it if I…

I'm sorry I missed this! You're correct; I don't think this kind of rule works with cascading select lists. You might try contacting Atlassian support and reporting this as a technical issue; they may have more info.

@Adam Falklind Welcome to the Community! I think it might be possible, depending on a few things. If you're using a Jira automation rule with a MS Teams webhook to create new Teams based on an Atlassian trigger, you could certainly add an additional step to create a space. If you're creating Teams manually in MS Teams,…

To the best of my knowledge, we don't have Death by Chocolate Cafes in the U.S. Here, "death by chocolate" is the name of a dessert sold by many restaurants, and it's not the same dessert across the board. It usually refers to any super-indulgent dessert that contains multiple chocolate items. I've had some that are…

Hi, @Dylan Chadinha First, you don't need the Branch option in this case; that's used when you're trying to perform actions on children (or other linked issues) of your current issue. If I'm understanding correctly, you want a new ticket created in Project 2 when an issue in Project 1 transitions to In Progress and has a…

Hi, @Chris Steytler - the older project may have been created with a different template. If it was created when the product was still Jira Service Desk, it wouldn't have had Services as a choice. The Alerts and On-Call are options that have been made available to all Jira projects (including Jira Software), regardless of…

I'm sorry to say it looks like the developer of this plugin may be unresponsive. It's only had 40 installs total, and the single review posted indicates that user had the same issue you are having. If you work with ServiceNow, there's a plugin (called a Spoke) on the ServiceNow side that can enable the same kind of…

Oh, I am! Just thought I'd save you the need to ask.

@Monique vdB I'm guessing that would mean I'm bumped to June 18; proactively saying go ahead 🙂

You're welcome. I don't know what to tell you about the employee field, but I tested a date field named start.date, and got nothing with the field name smart value, because I think Jira thinks that you're using a field called start with a property of date, which doesn't exist. I tried again using the customfield ID in the…

@[deleted] I'm sorry; yes. Multiple boards requires a company-managed project; team-managed projects do not have the ability to have multiple boards. There's an In Progress ticket in Atlassian's own Jira indicating that they are starting discovery work on providing this functionality, but no date of completion has been…

>When we set ticket to Done, we have a dropdown (Done, Canceled & N/A) Based on the screenshot in your first post, that dropdown is the Resolution field. What you're showing in this screenshot is Status. If you're looking to have an email sent if a ticket transitions from the Open status to the Done status with the…

Hi, @Christopher Rampola - what you're showing in your screenshot is a rule that will actually cause the issue to be transitioned to Done with a specific resolution. If you want a rule that only runs when a ticket is manually transitioned to Done with a resolution of Done, you'll need to use conditions to do that. It would…

Hi, @John Driscoll - unfortunately this isn't possible at this time. There isn't an API for handling attachments, which means automation rules can't do it. There's an open ticket in Atlassian's Jira; please watch and vote for it to get updates.

Will this have any effect on the Accelerator study groups and students' access to their training materials and courses?