Clark Everson Expert

Hi @JD Welcome to community! ScriptRunner actually functions different on the data center and on the cloud. Can you add more details about your instance as it will influence how folks answer the question! Best, Clark

Hi @Katy.Harrison Welcome to community! You can however you would need to reach out to Smartsheet. Smartsheet developers their own plugin for connection between their tool and Jira. You may have to pay extra for it, however they have fairly good support and will help you set it up Best, Clark

Hi @Jan-Nicklas Klaassen Welcome to community For your question however I would recommend checking out the developer community as they have their own and there will be more developer centric folk to help there: https://community.developer.atlassian.com/ Best, Clark

Hi @Dany Jupille I will let the atlassian team know about this. However generally to look at logs you would want to open a ticket on support.atlassian.com to work with an engineer. This maybe a limit though of the free plan in regards of support they offer which is unfortunate. Best, Clark

Hi @Lukas Amplatz Welcome to community! I would recommend clicking the Request assistance button on this page an opening a support case. As you are in cloud atlassian can look at your logs to see if it's something on their side. I would also recommend opening a ticket with intercom.com to see if there's any logs there.…

Hi @Rafael Dantas Ruiz Welcome to community! At least in my experience, with the exception of the description field, it is not possible in other fields. I have even tried using scriptrunner but couldn't get it to format. However if it is possible you would need an app like scriptrunner to do it and you would use a script…

Hi @kiranbala.nagarajan Welcome to community. You would need to add the user as someone in the project users and roles. If you do not know who the admins are for your project I would recommend reaching out to your instances Jira admin for assistance to get them granted the right permissions. Once they have permissions you…

Hi @Hassnain Abbas You could use JSM for this as it is more meant as a service management type platform. However this would be a really customized solution, so if you do not have an admin dedicated to this tool, for managing this type of solution you would either want to hire a Jira admin or work with a consultant as this…

Hi @Michelle Manbeck Welcome to community! I do not think this is a native feature. We use easyagile though at Red Hat and it does this. https://www.easyagile.com/ Best, Clark

Hi @Jing_guo Welcome to community. Generally you need to enable swimlanes: https://support.atlassian.com/jira-software-cloud/docs/configure-swimlanes/ Best, Clark

Hi @Shawn Oster If it is something that can be turned off it would be in the notification scheme for the project. If you are not an instance admin you would need to partner with your admin for a company managed project If it's a team managed projects you can do it yourself. If it's not there then it isnt user configurable…

Hi @Domi It's better to do as much as possible from account level. This simplifies management of the tool long term as well as makes it easier for users to search for like data. Best, Clark

Hi @Alessandro Romano The linked issues view is very limited, you aren't able to add fields there. It only shows the status, priority and issue type you would need to make a dashboard with the fields displayed on it. And then view them from there. Or you can use a plan in Jira. Hope this helps. Best, Clark

Hi @Sasindu Liyanaarachchi Welcome to community If you need fields for that you are right you would need four fields However what are you trying to accomplish? There maybe a better solution. But for someone on community to provide a solution we would need to know the actual problem your company is trying to solve for Best,…

Hi @Alessandro Romano Welcome to community! Yeah this is a confusing one. So the actual name of the flagged field is "Impediment" so you would need to add that field to your screens to see it. I had this problem when I tried to find it myself Alternatively you could make an automation rule and make a field called Flagged…

Hi @Macors Romain I would recommend opening a ticket on support.atlassian.com but I will let the Atlassian team know about this as well and they should respond here too. Best, Clark

Hi @Sonu kumari Do you know where the issue types were created? Were they created in Team Managed Plans or Company managed plans initially? Best, Clark

Hi @Monica I would actually advise against this. Extracting text can take a lot of resources from the system which can impact performance. For any values that need to have this type of "extraction" it is better to make select list custom fields where the data isn't free form. And then the value can be used very easily in…

Hi @Melissa Smith Not automatically, though you can use a tool like Butler or I believe there is a power up called something like Card Duplicate or Card Sync and this allows a card to be duplicated and synced across boards. I am unsure if there is a cost with the app. Butler is built in for some functionality, but other…

Hi @Tim Estes Welcome to community. I believe this isn't something you yourself can change but the users need to finish configuring their Atlassian profiles: https://id.atlassian.com/manage-profile/profile-and-visibility Depending on the orgs setup Trello may have it's own profile though. It should solve it if it's like…

Hi @Hamal Fiallo Can you share what you have tried so far? Do you have any screenshots as that could help us troubleshoot. Are you doing this via scripts or automation for Jira? Best, Clark

Hi Craig, Welcome to Community! Can you elaborate on what you are trying to accomplish? I am a bit confused saying you want to sort cards by title? What are you trying to get out if this by doing it? As Jira is meant to be an agile tool sorting alphabetically wouldn't provide any insight for agile methodologies What you…

Hi @Ishan welcome to community! However your question would actually be better asked in https://community.developer.atlassian.com/ as devs have their own community Best, Clark

Hi @Ankit Sharma I would recommend reaching out to your local admin. However when I had to do this myself I also needed to open a ticket with Atlassian. Though when I did it years ago that was the case, our local cloud admin can help with this cases at my current company Best, Clark

huh this is interesting and now I am going to need to play with JQL on data center as some of this JQL I have never seen, and then I will have an opinion. To bad community doesn't have a remind me tomorrow feature like slack

Hi Alex, The way you are explaining it, you are doing everything correctly. This would generally require a support ticket with Atlassian, which you would need to partner with your instance admin for so they can get Atlassian the specific information to troubleshoot the bug. Though I would recommend a couple of things…

Hi @peter.swisher Welcome to community! So what you are trying to do is possible however it depends on how your org is allowing to use Jira. For what you are trying to do all your teams should be using company managed projects as it enables this cross portfolio collaboration However if you are not able ot do it it is more…

Hi Sherwin Sometimes warnings are just warnings and you can still proceed. However a few things. I see you have premium which enables you to have a testing instance. Any changes like this should always be tested before you do them and then you can verify if the issues are warnings In addition for a case like this I always…

Hi @Hasan Zainal Welcome to community! So for what you are trying to do if you are using Jira native reports then manually would be the way to do it If you are looking for the ability overall to do this you would need an app like EazyBI for Jira and Confluence which has the ability to display the reports in Confluence.…

Hi @Phillip C We also have external customers, while we are not in cloud the only way we were able to do this was to completely disable the user picker search so then the only way names come up is if an email or a username is type explicitly. It's not the most convenient however, when using an external instance our…