Clark Everson Expert

Hi @Steve Kiely Based on your description I do see you are referring to the market place app Canned Responses Pro. The functionality you are describing is not part of the base Atlassian offering. I do see the app is made by AppFire, so out of all the app vendors they may see this post and reply. However, for third party…

Hi @Dor Blayzer Taking a look at this I found this ticket from the developer community: https://ecosystem.atlassian.net/browse/FRGE-1601 From what I could see it seems like it maybe a known issue as it does occur with Rovo service accounts, on a few threads over in the developer community. As yours is a bit different I…

Hi @Tomi Sofowora I have escalated this to Atlassian Support, it can take a couple of days for them to evaluate it just as a heads up. They may ask for a ticket as you may need to share additional account information, which a public forum is not the safest place to do so. Best, Clark

Hi @Andy Johnston It seems this was turned into a feature request. Generally community threads do not stay active forever, they're more meant as a Q&A and as features are announced sometimes blogs are released. Following the feature request is recommended, however, since it involves the API, the community for developers is…

Hey @Rohini this is great! Depending on use case I also use 1password/Bitwarden CLI as well, it's another great way to do it in my opinion

Hi @Lennart Schönweiß As of right now Atlassian hasn't announced any plans for this. Thus that generally means it's not currently planned, at least in regards of being able to share it publically. With that said it would be a nice feature to have! Best, Clark

Hi @Matthew Andrianakos When I check out my trello, and honestly in all the time I have used it I have not seen those. How are you using Trello? The app or the web browser? Which ever way i would recommend trying the other way and see if it's reproducible. If it's the app and doesn't happen on the web then I would…

Hi @David Häufele Welcome to community! Yes you can, you do need to be an admin though for basic connectors: https://support.atlassian.com/organization-administration/docs/manage-rovo-connectors/ I believe there is the ability to conenct with MCP servers as well but I cant find the documentation. However that would be a…

Hi @Lily Michelle Welcome to community. Generally its via the web in a browser. But there are also mobile apps. Best, Clark

Hi @András Taraszovics It should be possible using a field in JPD. You would do it through automations. There maybe prebuilt ones, otherwise you can build your own https://www.atlassian.com/software/jira/product-discovery/guides/automation/overview#automation-templates Best, Clark

Hi @Pratiksha Shankar Shinde Welcome to Atlassian community! Atlassian community is not an agile focused community, however doing some searching I found some articles from Agile groups such as: https://agilealliance.org/what-is-hybrid-agile-anyway/…

Hi @Testimony Akinkunmi Atlassian has some youtube videos for this, hope they meet your needs: https://www.youtube.com/watch?v=6ulRiNZ72L8 https://www.youtube.com/watch?v=Lhv57nyVQWA Best, Clark

Hi @Roberta Mitarova For plugins/apps there are thousands. Think of it like apps on your phone. You may find someone that's used one on here but maybe not. On all app pages though there is a support page with the vendor contact. The vendor is always the best person to ask questions about their products. Hope this helps!…

Hi @Hannah Jones Welcome to the community! Test Rail for Jira uses a plugin and integration developed by Test Rail themselves. While you may find someone on the community who uses it, there is no guarentee. For issues with third party tools it is generally recommended to reach out to the vendor(test rails) directly Best,…

Hi @Sharlyn Katzner Welcome to community! My only thought as it happens on our data center instance, is are you on VPN? While Jira and confluence cloud do not require vpn, your VPN could be blocking it. Now if that's the case and your team has configured cloud to work behind VPN you may need to whitelist it. If not you can…

Hi @Casian Gabriel For the users that no longer have access I would open a ticket with Atlassian using the request assistance button. They can help get the accounts back. However longer term, for any situations like this, this is why it's important to use business services. Yes they cost money however they do two things,…

Hi @Colin Price Welcome to community! Generally for big initiatives like this it is advised to hire a solutions partner as they have a lot of experience with these types of migrations. You can find them all here and look through them and see if one is in your area: https://partnerdirectory.atlassian.com/ Or you can use the…

Hi @Sebastian Koźluk Welcome to community! Sorry no one got back to you sooner. However, it is most likely this question is API related and the developer community is a better place: https://community.developer.atlassian.com/ I would recommend reaching out there if you still need assistance with this Best, Clark

Hi @Sam In scriptrunner behaviors down below the script box you should be able to set read only there rather than in a script. This generally works for me

Hi @Harry Lee From the Jira side there is no way to bypass settings your IT has setup. However you can reach out to your IT team and see if they will whitelist the atlassian products so that it can work properly with your other tools. Having been a google admin I know this is possible, however at the same time security…

Hi @Craig Hill Welcome to community! Looking at older replies like this(one of many) https://community.atlassian.com/forums/Atlassian-Home-questions/Full-screen-for-timeline/qaq-p/2582883 Not currently but Atlassian is aware Best, Clark

Hi @Víctor Hugo Ortega Tenorio Can I ask what you are trying to solve for by having all the attachments directly in Jira? Jira itself, attachments are really meant to be on a given issue on intake etc. But it's not meant to be used as a complex attachment system. For what you are trying to do, is there a reason you aren't…

Hi @Enrica Garrino Welcome to community! AI can do this, you would want to work with an applied engineer to develop this. However before you even do that I would highly recommend talking to your legal department, a lot of those tools aren't enterprise ready and you may be risking your companies data trying to use a tool…

Hi @Hellstar Clothing While this can be done in Jira any of these high level custom options I generally recommend staying away from. What it sounds like you need is a CRM system, Jira is not a CRM system. You can make it into one, we did at my previous company, however when they needed to tie it into the correct system…

Hi @Ann As this is programming based I would recommend the developer community. I've tried several questions in here over the years and want to say only about 25% get answered. https://community.developer.atlassian.com/ Best, Clark

Hi Mathew, In my experience both talking to others and at my own company there is no such thing as negatively impacting users. Someone will always complain. we do the first option as you mentioned, someone I collaborate with often just updates them right away. So there really is no right or wrong answer What is important…

Hi @Ryan LeKodak Welcome to community! From what I can see looking online is that it means that the workload is moderate (75-100% capacity) Hope this helps! Best, Clark

Hi @Dario Pereyra In regards of moving issues with sprints in them this is expected behavior. Sprints are actually not part of projects, they are part of boards. So the sprint IDs are tied to boards not to projects. What would need to be done when moving issues between projects is to first bulk edit them to remove the…

Hi @Vaishali Welcome to community. I personally haven't heard of Test Cycle before, however not all app vendors are active on the community. You also may or may not find users that use them as well, as there are thousands of apps out there! I would recommend reaching out to the vendor directly…

Hi @Teja Where are you trying to get it to display? Scriptrunner can only interact with certain parts of screens in Jira. So for instance if a user sets that field, scriptrunner doesn't work with view screens so it won't show Can you lay out the full requirements of the problem you are trying to solve so it can be better…