Clark Everson Expert

@Rocsana Chereches If you look at my sample board filter you can see where it says “AND component = “x” You don’t necessarily need to use component, you could use version or label etc however if you don’t have some field that uniquely identifies the work each team is working on then all boards would have the exact same…

Hi @Karin_Gleichauf Looking around this is not a feature. I also don’t see any feature requests for this but I can explain why this is the case Jira software and advanced roadmaps are designed to specifically be used in agile work. The concept of agile is to be team based not individual based. Thus by having a feature like…

Hi @Rocsana Chereches looking at your filter project = DG ORDERED Rank ASC' that filter says you are trying to reference a project not the board. Boards themselves aren’t projects if your single project is going to to have 3 teams work in it (though you’re using team based projects, so I would actually advise against this,…

Hi @MGMKLML Unfortunately no. I do not have a cloud instance with scriptrunner. Usually in situations where you are testing out a plug-in if you need a demo I would recommend reaching out to the plug in/app vendor and explain your use case. They often can make a demo for you You can contact adaptivist…

Hi @Gilad Shtern This isn’t a function of Jira. In Jira there is only one default dashboard. We actually went through something similar, as our instance is a public instance of Jira. We wanted one dashboard for internal users and one for the public but it wasn’t achievable. what we do for this is have a list of shared…

Hi @MGMKLML Welcome to community! I don’t believe natively this is possible. however this can be achieved via scriptrunner as you would need to make some scripted fields and also use scriptrunners advanced JQL to do this https://scriptrunner.adaptavist.com/latest/jira/jql-functions.html best, clark

Hi Sushimita, from my experience this is usually due to workflow corruption. I would recommend re-making the workflow and applying it to the project then applying the original workflow back. basicslly what happens is if a workflow is changed while people are working on an issue sometimes certain issues don’t reindex…

Hi Krishna, The ID numbers themselves do not provide this kind of information. This is because at anytime an Epic can be changed to a task or vice versa. It is up to the external sources to have this ability. Take Smartsheets for example, if you have the Smartsheet plug in it does this and is able to identify the issue…

Hi @Jay Fernandez Who is the actor of the rule? If you can make the change but the one taking action on the role isn't you but is a bot or something they may or may not have permissions to assign Alternatively, trying changing who you are assigning the rule to and see if it's only with that user or all people. Best, Clark

Hi Daniel, Some additional questions. Are all your employees using the using the .auto email. If old users are also using the .auto domain as their email versus maintaining their .co.uk account are they still receiving email updates? Based off how email often works, it most likely is something to do with your mail server…

Hi @Anna Deutrich There are some community members who work with Tempo but they may or may not see this request. Usually for third party apps it is best to reach out to the vendor directly. You can submit a request here https://tempo-io.atlassian.net/servicedesk/customer/portal/6/user/login?destination=portal%2F6 Once they…

Hi @Dorothy Callahan If using Jira software every user needs an account. If using service management only agents, those working on tickets are the only user who need to work on tickets actively need accounts. Best, Clark

Hi @Hendrix_ Jonathan I believe with automation for Jira it isn't able to handle something as advanced as excluding values. The scripting in automation for Jira is pretty basic. If using scriptrunner you can write a script in groovy that accounts for this. Best, Clark

Hi @Reagan Chan , Are you using company or team manage projects? If company managed, you either need to select the hierarchy drop down and change the level but a screenshot would be helpful. Best, Clark

Hi @Glen Brannigan This is expected behavior and one of the many limiting controls of team managed projects themselves: permissions for team managed projects work as outlined here: https://support.atlassian.com/jira-software-cloud/docs/next-gen-permissions/ Best, Clark

@A A Ron Geister _Trundl_ so you are referring to admin.atlassian.com and atlassian access more so than Jira or Confluence itself? This page correct: https://support.atlassian.com/user-management/docs/approve-or-deny-product-access-requests/ If so there is an API but it is pretty…

So in this case, the app itself is fine. However it is only going to work with pages you have in the Legacy editor. You may or may not have pages in the Legacy editor and if they aren't you can't switch back to it. You can request that feature…

Hi Sebastian, Welcome to community, I am sorry this happened. For specific issues like this you should go to support.atlassian.com and submit a ticket if you haven't already so they can help reactivate. I have also shared this with Atlassian directly as well. Best, Clark

Hi @A A Ron Geister _Trundl_ Do you have Jira Service Desk Premium or just Jira Software? Routing approvals through Slack is part of Jira Service Desk utilizing…

Hi @Craig Duffy For number 1. are you referring to confluence itself or a third party app? If a third party please share the app However the legacy editor is sometimes on certain pages if they are old and need to be upgraded 2. It sounds like a third party app but I don't see a link to the app in reference as mentioned…

Hi @suresh kumar https://confluence.atlassian.com/kb/faq-for-cve-2022-22965-1115149136.html Atlassian is still looking into it. But based on the products completed in research it is not. This link will most likely be updated when needed. Best, Clark

Hi @Mela Without knowing if you are using cloud or data center it is hard to say. For Cloud Atlassian handles the mail, but if you are on server or data center you would want to work with your companies email host provider. They maybe rate limiting it. Best, Clark

@Tuğçe Duranay You would need to add a label based field to your project. If you aren't the admin of the project you can ask them to create a field of type label in the project https://support.atlassian.com/jira-software-cloud/docs/available-custom-fields-for-team-managed-projects/ However, something to keep in mind is in…

Hi Guillaume, It shouldn't be dangerous, but I would check if it actually did anything int eh background. When I did it on the 0 context fields it didn't actually execute a change. However, I would also suggest reaching out to your users and setting a delete date for those fields. If they aren't being used they are causing…

Hi @stevenzhong Are you able to access the logs? Without seeing the logs and the errors there when trying to install it maybe hard to identify the issue. You could also reach out to the vendor. Best, Clark

Hi @Thomas.eschenmoser Welcome to community! Do you know which version of Jira you are on? And if so are you using Chrome? There was a chrome bug fixed in 8.20.6 I believe (may have been 8.20.7) or 8.22.1 so you're Jira instance may need an upgrade. Best, Clark

Hi @Laura Welcome to community! If you haven't already introduce yourself in the welcome center In regards of reports it would depend on the version. If you are on server you would need an app. If you are on cloud or data center you can use…

Hi @Cristobal Achermann You are correct the Open Source program for On Prem is going away. You can however get a cloud. However you can request a cloud license: https://www.atlassian.com/software/views/open-source-license-request best, Clark

Hi @Yanis If you aren't receiving response here after a couple of days I would recommend reaching out to the vendor. If they provide you a solution you can then post it here so others know the answer! Keep in mind almost all apps are made by external vendors, while many have representation on the community not all do.…

Hi Victor, In regards to asset managers the only one that has an atlassian app is Brandfolder. However there are many other solutions that a team can build on their own to integrate with Jira. Jira has a very functional API so as long as the tool you are using also has an RestAPI you can integrate them together. There are…