Shaun Pinney Atlassian Team

@Laima Kuzmauskiene Yes these features will be available in Jira Service Management as well. Voice notifications are available from JSM premium plan onwards, whereas SMS are available from free plan onwards with a cap of 200 SMS on the free plan. You can refer to the pricing page for more details - Pricing - Jira Service…

Hi everyone, I will reply back and tag you as I answer all of the great questions that have come in above. I also want to plug that we are hosting an AMA on this very topic on May 16th, you can register for the AMA here, we will cover an overview of the new incident UI, some coming soon Incident/AI Ops features, and also…

@Oleksandr Sapozhnikov What is your instance name? I can check if you have access already or not. @Andrew Fernando The streamlined incident UI is available to all customers (prod or sandbox) that do not have OG teams setup. What is the instance name of your sandbox? I can check it. @Blake Ianni Just want to clarify, are…

Hi @__ Jimi Wikman Thanks for the feedback! Yes, do you have a JSM cloud instance already that you want to start doing incident management work in? if it's brand new - it already has the streamlined incident UI built in and you can get started right away. You can also email me spinney at atlassian.com and we can dive into…

hi @Kate Pawlak _Appsvio_ I just tested the reg form and I was able to register. Can you try clearing your cache and then re-try the form? You could also try it in an Incognito browser window and see if that clears up the issue. We look forward to having you join the webinar! 

@이진우(Jinwoo Lee) All Opsgenie and Jira Service Management cloud customers will receive the updated integration UI, it might just be taking more time to reach your instance. What is your Opsgenie instance URL?

@Jugal_Shroff We tried to reproduce this issue and could not. Can you give us more details about how you got this error?

@이진우(Jinwoo Lee) please provide your Jira Serice Management site name and we can look into it for you. We have a large release coming this Wed so I expect it will be in your instance soon, if not already in there 

@Gomez, Daniel this is rolling out to all users on all plans including Free 

Hi @René Feiner Thank you for the offer to help. Our Atlassian Legal team has been looking at the requirements with our Product teams. If we have any updates on a legal entity in Singapore we will add them to this post so you are notified. Shaun

thanks for the feedback @Alix Lanigan @Dan Breyen cc: @Kate Clavet 

thanks for the feedback on canned responses @Dan Breyen , @Kelly Koblun , @Alix Lanigan Let us know in a comment here what you have created for canned responses so far? what are your go-to replies that you created first to save you and your team time? we want to hear them!

thank you @Rahul Pandita let us know if you have any questions or need any help

@George Kopsachilis what do you like best about it? would love to hear any feedback you have about how your team uses it and what we can do to improve it 

hi @Martin Böhme the best way to pass feedback directly to the PM team is to use the "Give Feedback" button inside of Jira Service Management 

@Walter Buggenhout @samuel - let us know how it goes and how we can help!

@Scott Fertig Let me know where you had trouble, we can update the documentation to be more helpful and clear. thank you!

hi, @Andrew Laden I just emailed you, reply to that email and we can book time together, thank you!

Hello all, thanks for your patience. I just updated the top of the post, and I'm posting the update below as well so everyone sees it. On Sep 7, 2022, we announced that new limits for escalation policies in Opsgenie would go into effect on Sep 21, 2022. We’ve since received feedback from many of you about the impact of the…

Your points are very valid, @Andrew Laden , thank you for the feedback. I am working with the Product team on this and will continue to post updates here as we have more information to share throughout the rest of the day today and into tomorrow 

Thank you @Samir Kafel OG for jumping in to answer questions here. And thank you to everyone who has added valuable comments and context on how you use escalations today. I wrote this post so I take full responsibility for not being clear and not including the why behind the change - I'm sorry it has disrupted your day and…

got it, thanks @Sue Lund I don't think there is a way to hide it in the meantime. Once you get Services set up it will become useful for you and your teams

Hi @Carmen Nadeau this is available for Cloud only. Hi @Sue Lund , Can you tell me more about how you are trying to use this in conjunction with Insight? This feature is powered by Services - it scans your services looking for recent Changes or Incidents and then surfaces those in the context of a new Change request that…

hi @Mariusz Polak please reach out to Support and they can provide more help where it's needed.

Hi, @Nick Nader and thank you @Gary Blower (Clearvision) for the helpful information on using the Opsgenie Jira Service Management integrations. I appreciate you taking the time to write in here and on the partner portal. Rather than reply multiple times let me try and add some context and answers to each of your questions…

@WasimBuden Thank you for taking the time to communicate your issues, I understand it’s frustrating when things move and/or don’t match the workflows you already have in place. I collaborated with my colleagues @Yuri Moura (who I believe also replied to your Jira ticket) and @Punit Bhansali to provide some helpful…

hi @[deleted] We have an automation template library here https://www.atlassian.com/software/jira/automation-template-library/jira-service-management, I'd like to know what else you would like to see in terms of automation templates or tutorials? let me know in the comments or email me directly at spinney@atlassian.com,…

@Michael Aglas yes you can do both of those, control access and edit Assets

@Michael Aglas try this https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/

hi, Levelupedtech, Insight asset & configuration management has been added to Jira Service Management Premium. There are a couple of different versions available to you depending on whether you are using JSM Premium Cloud, Server, or Data Center. This page is a good place to learn…