Samir Atlassian Team

Hi @chene , This means you are on one of the JSM subscriptions. JSM is a subscription that includes Opsgenie, so you are likely on the JSM Standard plan which doesn't have access to "Advanced" Integrations in Opsgenie. You would have to upgrade JSM to the Premium plan in order to leverage advanced integrations. Thanks,…

Hi @chene The Alert API just offers the "Add Responder" action, just like you can do in the Opsgenie Web App. The screenshot I sent was from the "Advanced" View of the Jira integration... e.g. If you don't have that option, it's due to your plan not offering "advanced" integrations.

Hi @Adolf Ruf , There isn't a way to query for alert notes within Opsgenie. We do have a feature request for this, so hopefully it will be implemented going forward. We do have the Alert API, which has a List Alert Notes request, so you could leverage that to build some sort of script to query for alerts containing a…

Hi @chene ! It's not possible to change which teams are responders for an alert in Opsgenie, you can only have it add a team as an additional responder. This is because you can't remove a team as a responder in Opsgenie. If you want to have an additional team added as a responder to the alert in Opsgenie based on the value…

Hi! I have added additional upvotes to the feature request. Opsgenie feature requests are not public facing currently, so I am unable to share the link. But I have increased the request count on the feature request.

Hi @Gabriel Veiga , We have the {{field.toReadableNumber}} method that can be used to convert a number to a "readable" number. This just inserts a space in-between each character. https://support.atlassian.com/opsgenie/docs/string-processing-methods-in-opsgenie-integrations/ For example: 48397 -> 4 8 3 9 7 However there…

Okay - please reach out to Opsgenie support via support.atlassian.com so we can further troubleshoot why the comments are not being added. Thanks, Samir

Hi @Eswara Prasad , 403 permission errors are generally related to the user who you input in to the integration in Opsgenie... e.g . You will want to ensure you used the email address of the user who you want Opsgenie to create/update the issues in JSM as. In this example, I used my email there. You will also want…

Hi @Carsten Häusler I've gone ahead and entered a feature request for the option to create/link JSM issues from the postmortem. I think the idea behind having the option to create/link Jira Software issues there is because when completing the postmortem, there may be tasks or other more "software" related issues to…

Hi @Edmundo Rangel , There isn't a way to "hide" the Create Alert button from the alerts page in Opsgenie. However depending on what Opsgenie plan you are on, you can create a custom role and remove the "Create Alert" permission from that role, and assign that role to the users you do not want to be able to Create Alerts…

Hi @Luc Demanche , The best way to do this would be to add a JQL query on the webhook you setup in Jira to send JSM issues to Opsgenie. This webhook is what sends the requests to the JSM integration in Opsgenie, so you can use JQL so only issues of a particular issue type will be sent. Here's an example of using JQL to…

Hi @Carsten Häusler , You can link JSM tickets to the incident in Opsgenie... e.g. To do this you will want to setup the connection between your JSM instance and Opsgenie according to this doc. This will require your Opsgenie account to be connected to the same Atlassian site that your JSM subscription is on. Once that…

Hi @Eswara Prasad , Is your JSM integration setup to add a comment to the issue in JSM when a note is added to the alert in Opsgenie? e.g. If so - does the activity log in the alert in Opsgenie show an error when it tries to add the comment to the issue in JSM? This can help us determine what exactly the issue is. If your…

Hi @Gabriel Veiga , Could you reach out to Opsgenie support via support.atlassian.com? Sounds like you have the right approach, but if you submit a ticket with us then we can access your account and take a look at the logs to understand why the priority mapping isn't working as expected! Thanks, Samir

Hi @Edmundo Rangel - this feature request is currently in the backlog. We don't have an ETA on if/when it will be implemented. I have added you to the feature request!

Thanks for the clarification @Frederic Culot . So sounds like you got the ServiceNow -> Opsgenie communication working (i.e. creating alert in Opsgenie when incident is created in ServiceNow). But the issue is sending requests back to ServiceNow. Are your ServiceNow instances accessible over the internet, or do they sit…

Hi @Frederic Culot , I am not aware ServiceNow still offers an on-premise version, I thought they only offered cloud now. Perhaps you have an older version of ServiceNow on-premise? Our app for ServiceNow is available in the ServiceNow…

Thanks for clarifying @Edmundo Rangel ! We don't have a way to send alert notifications from a different address. However on the incident management side of Opsgenie, on the enterprise plan we offer free stakeholders. Stakeholders can be your customers, or other internal people in your company who need to be notified…

Hi @Edmundo Rangel , There isn't a way to change which email address we send our notifications from. Could you clarify why you're looking for it to come from a different address? Thanks, Samir

Hi @Ryan Speed ! There isn't a way to change which channel the bot is associated with once it's created. You can just delete the integration and re-create it by going through the process of adding the bot again and selecting the correct team/channel. Hope that helps! Thanks, Samir

Hi @[deleted] ! This is intended as the final schedule will continue to show the "history" of that schedule. If you go further into time (i.e. after the vacation schedule is no longer in the history), you will no longer see the vacation rotation in the final schedule. You can move further forward in time by clicking the…

Understood @Andrew Liddle - we have a request in to update the JSM pricing page to make it more clear which Opsgenie features are included in each plan. For reference - the JSM Standard plan has a similar feature set to the Opsgenie Essentials plan. So the Opsgenie pricing page can be helpful in understanding which…

Hi @serge calderara , Our feature requests for Opsgenie are not public facing, and we don't have an existing feature for this. I was suggesting that you could setup a custom solution as a workaround, this would require you to write a custom script, and use a webhook integration, OEC, or Opsgenie Actions to trigger this…

Hi @Andrew Liddle , The JSM Standard plan just offers the "essential" features of Opsgenie. It doesn't offer the advanced features that allow you to customize your alerts and workflows in Opsgenie. Being able to customize the "message" field of alerts created from Azure would require access to "Advanced" integrations,…

We don't currently offer a solution for bi-directional integration with Dynatrace. You could leverage Opsgenie Edge Connector (OEC), or a webhook integration, or Opsgenie Actions in Opsgenie to trigger a custom script to acknowledge/close alerts back in Dynatrace, but we don't have any sort of pre-built solution for this.…

Hi @Andrew Liddle , If you are on an Opsgenie plan that offers "Advanced Integrations" (i.e. Opsgenie Standard, or Enterprise plan, or JSM Premium or Enterprise plans), then you can modify the message field of alerts create through the Azure integration... e.g. Advanced Option for Integrations: Advanced view allows you to…

Hi @serge calderara , Our integration with Dynatrace is not bi-directional. It only works for Dynatrace sending requests to Opsgenie, we are not able to send requests back to Dynatrace. Thanks, Samir

Hi @Andrew Goldney , In this scenario it sounds like a team notification policy to delay notifications that come in during certain times would be best, however you're right you may have to edit it when daylight savings time occurs. Restricting a user's notification rules to only send notifications during certain hours will…

It really depends on what sort of alerts indicate that you want an incident created. If there is something in the message of the alert that indicates an incident should be created, then filter on the message. It comes down to which criteria dictates whether there should be an incident created or not, so it depends on your…

Hi @serge calderara , 1. What do you mean when "related problem is updated" you want a note added to Opsgenie responder alert? Where is the "problem" being "updated", and what do you mean by updated in this case? 2. There isn't a way to have the incident be closed when the issue is closed in JSM. However, if the responder…