Samir Atlassian Team

Hi @John Antony A , In this case you would want to create 3 separate rotations on the same Schedule. A rotation is a list of participants who all participate in the same shift. So you would have 1 rotation that covers 8am-4pm, another for 4pm-12am, and another for 12am-8am. Only one person can be on-call at a time per…

Hi @André de Zwart , This is because you are on a plan that does not include Advanced Integrations feature. Advanced integrations is what allows you to modify the integration and customize the filters for which requests from Azure will create an alert, and which requests will close an alert. Since you do not have this…

Hi Joel, The bot uses adaptive cards in MS Teams, which unfortunately does not support HTML , we have a feature request to send using markdown which adaptive cards do support, but currently this isn't possible. Thanks, Samir

Hi @Joel Bradley - there isn't a way to modify what gets sent to MS Teams. It sends the message, description, priority, status, source, and tags field of the Opsgenie alert. Could you share which fields of the alert are not being sent to Teams? Is it the Extra Properties field? If so - it's not possible for the Extra…

Hi @erich2048 , Could you elaborate what the question is here? Are you not seeing the severity field option when creating a major incident from a JSM incident?

Ah okay sounds good @[deleted] . Glad it's working now.

Can you submit a support ticket with us via support.atlassian.com? We can work with you to troubleshoot why you're getting a 401 error. Thanks, Samir

Hi @[deleted] , When you click on the authenticate in opsgenie link from Slack, it re-directs to log you into Opsgenie. So you will want to be logged into Opsgenie on your default browser (i.e. the one that slack re-directs to), so that it can authenticate your Opsgenie account and connect it to your slack account. Are you…

Hi @Randall Ross , When looking at the Alert dashboard, there isn't a way to tell which alerts have note(s) added to them without clicking into the individual alert to check the notes. We have a feature request to be able to query for alerts that have note(s) added to them, but currently this isn't an option. We do have an…

Hi @Rajush Rajan , It sounds like this would be a good use-case for Maintenance in Opsgenie. You can schedule a Maintenance Policy to disable specific integrations for a specified time window. So when you have these deployments, you can set-up a Maintenance Policy in Opsgenie to disable your Instana integration, so that no…

Hi @Muhammad Yousuf , This generally happens when the email recipient had previously unsubscribes to the email notifications. This can be resolved by removing and re-adding the email contact method on the Opsgenie user's profile e.g. Thanks, Samir

Hi @Bart Scheltinga This can be done by creating an API integration and assigning that integration to that team. The API Key from that API integration will then be limited to the scope of that team. Let me know if you have anymore questions! Thanks, Samir

Once an alert is created, there is no way to remove a team as a responder on that alert. But it sounds like we need to look at why these alerts are being created with 2 teams. Generally, the integration is assigned to a team which determines which team will be a responder. Perhaps your integration is set-up to create…

It depends what plan you are on. You may be on an older Opsgenie plan that doesn't include Incidents. Incident Management is a whole separate feature set in Opsgenie.

Hi @tmazzola ! You can remove a team as a responder from an incident by hovering over the team and clicking the "X" However there is not a way to remove responders from alerts, this can only be done for incidents. Thanks, Samir

Hi @Hiroyuki Ota / 太田 浩行 ! An alert can only match one notification policy, and they are processed top-down. So as soon as it matches a notification policy, it will apply that one. So you may want to set-up the notification policy for P3 alerts created between 18:00-09:00 that both A) delays the notifications until 9am,…

Hi @Joel Bradley , You need to include the following 2 Headers as well... Content-Type: text/plain; charset=UTF-8 x-amz-sns-message-type: Notification

Hi @Joel Bradley ! What you could do is take that payload that SNS is sending to Opsgenie, and make an API request to your Cloudwatch integration endpoint in Opsgenie You will want to ensure the payload you are sending in the POST request is in the same format that our Cloudwatch integration is expecting. An example of…

Hi @Chris Thomas , This may be a better question to ask via a support ticket, as this will depend on your specific Opsgenie account, and if it's a JSM-Opsgenie account, or a standalone Opsgenie account. You can submit a ticket with us via support.atlassian.com Thanks, Samir

Hi @Reham Adel ! A 401 response from Opsgenie is an authentication error. Could you verify where you got the apiKey you're using? You will need to use an api Key from an API integration in Opsgenie in order to use the Alert API. Thanks, Samir

Hi @James Gould ! If your Opsgenie plan has the "Advanced Integrations" feature, you can go to the "advanced" view of the email integration From there you can set-up multiple "Create Alert" actions that filter on the email being received, and create an alert and set the priority. Here is an example of an email integration…

Hi Andrew! Could you share a screenshot of your rotation configuration? Click on the pencil icon next to the rotation -> Edit rotation, and share a screenshot of the settings for that rotation. I am wondering whether it's related to the "start Time". You mentioned the rotation is restricted to certain intervals. So let's…

Hi @Stephanie Bryant - You can set-up filters on the Jira integration to specify which Opsgenie alerts should create/update issues in Jira. When an alert is created from a Jira issue, the alias will be the issueKey of that Jira issue. So I would think you don't want another JIra integration to create a duplicate issue from…

Hi @Connor McBrine-Ellis ! I just tested the following and it worked {{from_address.toUpperCase().substringBetween("@",".")}} You should be able to combine the toUpperCase() method, with the substringBetween method. If you're having issues with this, please reach out to support and we can assist you! Thanks, Samir

Hi @Tom Russell ! Confirmed - they are the same field. They moved to using isSeen instead of seen, but will not be deprecating or getting rid of the seen field for backwards compatibility reasons.

Hi @Tom Russell ! Looks like they both always have the same value (i.e. both true or both false). So I think they might be the same field just renamed. I have entered a ticket with our development team to understand if these 2 fields are the same. Thanks, Samir

Hi @anant , Apologies, I didn't see your reply. I'm not sure I understand the question. When an alert is created, it is sent to the slack channel with a color of red When that alert is acknowledged the color will turn to blue, and another message will appear showing that the alert is acknowledged When that alert is closed,…

The Incoming Call Routing feature of Opsgenie is not available on JSM plans. You would need to have a "standalone" Opsgenie subscription to have this feature. If you are on a JSM plan, you can "split" your Opsgenie account out from JSM to make it a standalone plan. This will make Opsgenie a separate subscription from JSM.…

Hi @Howard Nedd , This is likely due to your plan. Incoming Call Routing is available on the Standalone Opsgenie Standard and Enterprise plans. If you are on a JSM plan, Incoming Call Routing is not an available feature on those plans. Thanks, Samir

Hi @daniel.rosa ! There isn't a way to have an alert's priority increased based on the count (i.e. how many times it's occurred via alert de-duplication), although we do have a feature request. Right now the only thing you can do based off of the count is delay notifications until the count of an alert reaches a certain…