Samir Atlassian Team

Hi @Patrick Haley ! If you start typing one of your spaces, it should autofill. It just doesn't autofill until you start typing some characters. Can you try that and let me know if it works? Here's an Example: No characters: Start Typing Characters: Hope that works for you! Thanks, Samir

Hi @yariv , So you're trying to add the actions to alerts via API? If so - you can just add the actions in the "Actions" field in the payload you are sending to create alerts as shown in the example on the Create Alert API request.

Hi @yariv ! The first step is to add the custom action to the alerts (i.e. add the "Grafana" action to your alerts that are created in Opsgenie). This doc goes over how you can do this. There are a few ways you can have this custom action be added to the alert. Since you are using the Alert API to create alerts, you could…

Hi @Eric Kogan ! Our integration is designed to be used with Salesforce Service Cloud. We do not have a pre-built integration with Salesforce Sales Cloud. I would be happy to enter a feature request if you could share some details on how you would want this integration to work? Can you provide use with an explanation of…

Ah thanks for clarifying @Juliana Ramos Neves ! Can you reach out to Opsgenie support via support.atlassian.com and we can troubleshoot this with you further?

Can you please reach out to Opsgenie support via support.atlassian.com so we can assist you with this further? Thanks, Samir

Hi @Christoffer Granlund , Where did you get the apiKey that you're using for these requests? If the apiKey is from an API Integration, then that API integration needs to be either assigned to "No Team", or assigned to the same team that this schedule you're trying to GET is on. Also - if the apiKey is from an API…

Hi @Sam Peretz , Are you still having issues with this? This section details the 2 different ways you can set-up the apiKey. You will want to get an api Key from an API integration in Opsgenie. Let us know if you're still running into issues! Thanks, Samir

Hi @Operations - Content Management It sounds like this is something you would want to post in the Confluence community. This got posted as a question in the Opsgenie community. Thanks, Samir

Hi @Brett Mason , If you are on the Opsgenie Standard or Enterprise plan, you can find this report via Analytics -> On Call Reports where you can specify the time period (i.e. last 30 days) and it will display a table showing how many hours each user was on-call. You can then click the gear icon in top-right -> schedule…

Hi @Oskari Järvinen , This is an authentication error. Could you share if your Opsgenie account is in EU domain? When you login to Opsgenie, is the url https://app.opsgenie.com or https://app.eu.opsgenie.com ? If it is EU, you will need to change to create a custom notification endpoint in Logz.io with endpoint…

Hi @Juliana Ramos Neves , Can you try changing the "Ringtones" in the Opsgenie app to something else? Looks like you are using some custom sounds there. Could you try the default ones and see if the sounds work? That way we can isolate whether the issue is specific to those ringtones you have selected. Thanks, Samir

Hi @Lalit Narvekar ! There isn't a way to query for the notes field on the Alert Dashboard in Opsgenie. We do have a feature request for this - so hopefully this will be implemented in the future. The Alert API has an Option to List Alert notes, so you could build a script to find alerts that do not contain any notes by…

Hi @Daelynn Moyer ! There isn't a way to add a user to an existing rotation starting sometime in the future. Once you edit a rotation and add a user to the participants list, that user becomes part of the rotation. What you can do, is set-up a new rotation with that additional user, and set the Start Date/Time for that…

Hi @anant ! If the alert is acknowledged in Opsgenie, a message will be sent to slack showing that the alert was acknowledged (you can also disable this if you don't want a slack message when an alert is acknowledged). This is detailed on our Hope this helps! Thanks, Samir

Hi @Alexander Blagus Vital de Souza ! Tags is an "array" field in Opsgenie, so that's why the {{tags.statusPageAppName}} option isn't working for you. That only works on key-value fields like Extra Properties. For tags, you can use regex or string processing to parse out a specific tag. For example, you could use…

Hi @Jyoti Soma ! There isn't a way to enforce that tags be added to an alert when a user closes it. I believe we have a feature request for something similar that I can add you to. Depending on your use-case, and which tag(s) should be added to the alert, you could set-up a custom solution to have tags added to the alert…

Hi @michael_stefansen , There isn't any sort of guide or document that goes through all possibilities, as there are many ways you can configure alerts in Opsgenie, depending on your use-case and how you want alerts created/to notify. You may want to reach out to support via support.atlassian.com so we can get more info…

Hi @michael_stefansen , It really depends on which alerts you're sending to Opsgenie. If you setup your integrations so all alerts from your monitoring tools are sent to Opsgenie, you can then set-up action rules within the integration in Opsgenie to only create alerts in Opsgenie for alerts received that match certain…

Hi @Alojz Cuk - you can leverage our Alert API to create alerts from a Powershell script. You would need to write the Powershell script and set it up on the VM on when/how it should be executed, and within the Powershell script you can make requests to our API to create alerts. Hope this helps! -Samir

Sure @Sravan Softility , I will add you to the feature request as well!

Hi @Nico Lenaerts , Is this the message you're seeing when you attempt to create a support ticket via support.atlassian.com? If so - you can ignore that and proceed to create the ticket, it should still let you submit the ticket. That warning is just indicating that you are not a site-admin or technical/billing contact for…

Hi @Nico Lenaerts , It could just be that the data is truncated in the Opsgenie logs, but we are receiving the full data. This would definitely be something we would want to look into over a support ticket so you can grant us access to your Opsgenie account. I'm not sure why you're getting that error when trying to access…

Hi @Tom Russell , Data Pipeline is not supported specifically in Opsgenie. We do have a few methods you can export data out of Opsgenie. One option would be to use our API's, we have API's for every component in Opsgenie. If you're looking to export Alert data, then you would want to leverage the Alert API. The other…

Hi @simpy.suri , It looks like this is a Jira related question. You would want to post this in the Jira community. Thanks, Samir

Hi @Nico Lenaerts , Are you seeing it cutoff within the alert being created in Opsgenie? If so - have you checked the logs in Opsgenie to see the payload we are receiving to see if it contains the full content? You can reach out to support via support.atlassian.com or the in-app chat bubble in Opsgenie (depending on your…

Hi @Anthony Miller , It doesn't look like a decision has been made on this feature request. Feature requests are submitted and reviewed by our product/development teams and prioritized based on a variety of criteria including number of requests, feasibility, alignment with product direction, etc. It doesn't look like this…

Hi @Shivraj Waghmare , It looks like you have several posts for various questions related to configuration in StatusPage. Could you please consolidate your questions into a single post and a member of the team will be able to assist you with all your questions? Just for consistency/organization it's easier if you can…

Hi @Samanta Oliveira Peixoto , Here is the documentation to the Alert API which you can leverage for this. You would want the script to List Alerts, then loop through each alert and make a Close Alert Request for each one. If you reach out to Opsgenie support via support.atlassian.com, we have a utility we can run for you…

Hi @Samanta Oliveira Peixoto , There isn't a single API Request that can be used to close multiple alerts in Opsgenie. However you could write a script to loop through the alerts and close them out in Opsgenie. Please let me know if you have anymore questions on how you could approach this! Thanks, Samir