Samir Atlassian Team

Hi @Param Dave , There isn't a way to pull data from Analytics section of Opsgenie via API. We have the Alert API which can be used to pull alert data from Opsgenie, then you can use this data to create your own analytics reports. The Get Alert request will return a specific alert's data, including a report section which…

Hi @WasimBuden , This question was posted in the Opsgenie community, but sounds like it's related to JQL - so you may want to post this question on the Jira community. Thanks, Samir

Hi @Roy Chapman , We don't have a pre-built integration with zscaler. If zscaler is able to send emails, then you could integrate with Opsgenie via an Email Integration. Alternatively if you can configure zscaler to make API requests, you could create alerts in Opsgenie from zscaler via Alert API. Let us know if you have…

Hi @Danilo Ribeiro Cunha , Is this question Opsgenie related? if so - can you clarify a bit what you're referring to? Thanks, Samir

Hi @Ashok Simma , When creating alerts via API, you need to use an API Key from an API Integration, not from API Key Management section. This is because all alerts in Opsgenie are created via integrations, so the API Key used to create alerts via API needs to be tied to an integration. You can add an API integration by…

Hi @DDavid , There isn't a way to do this exactly, however if these 2 integrations are both creating alerts with the same alias field, then those alerts will de-duplicate instead of creating 2 separate alerts. So integrationA creates alert with alias = "XXX", then integrationB creates alert with alias = "XXX", then that…

Hi @Иван Шелестов , You can follow the feature requests here: https://jira.atlassian.com/browse/OPSGENIE-46 You can vote for it, and watch it so you will get notified of any updates to it.

Hi @Oleksandr K_ , This is usually an issue with the API Key you put into the config.json file for OEC. This apiKey is what allows the OEC service to sync up with the queue. This apiKey should be the api key from the integration you are using with OEC. So if you're using OEC to integrate with Jira for example, you would…

Hi @Иван Шелестов , There is no public API available to create a slack channel from an incident via API. You could leverage Slack's API To create the channel, but the channel wouldn't be linked to the incident of course. We can enter a feature request for a way to trigger the slack channel to be created from the incident…

@Lina Massarwa You're welcome! Integrations can only create alerts (with the exception of our Zendesk integration which is the only one that can directly create Incidents). However you can set-up incident rules within Opsgenie to automate creation of incidents from alerts. So integration creates alert in Opsgenie > matches…

Hi @Lina Massarwa , I'd recommend checking out our documentation and other resources on how Opsgenie notifies users. There are a lot of components in Opsgenie that dictate who is notified of alerts. But essentially, this is the flow... * Alerts are created through integrations - integrations dictate which team(s) the alert…

Hi @Olav Aukan , Thanks for clarifying. I think the issue is these are 2 different API's. There's the Opsgenie API, which doesn't use nor return the Atlassian ID, then there's the Atlassian User Management API. The Opsgenie API's do not return any information about the associated Atlassian User account. It doesn't look…

Hi Gareth! From the Services page, you can click on a specific service, and remove the Owner team, and you will then be able to assign a new owner team once the original owner team is removed. Hope this helps! Thanks, Samir

I have gone ahead and created a public suggestion for this as well. You can watch and vote for this suggestion here: https://jira.atlassian.com/browse/OPSGENIE-16 Thanks, Samir

The other benefit is it allows the user who created the incident to get updates on the incident, because when an incident is resolved, the responder alerts are acknowledged, and when the incident is closed, responder alerts are closed We understand this behavior is not ideal for all users, so we have a feature request for…

Hi @Olav Aukan In Opsgenie, each user has a username (i.e. their login email), and a User ID. If you have the user's email address, you can make a Get User API request using the user's email address (i.e. "username") to get the user's Opsgenie User ID. You can also List Users to return a list of all users, with their…

Hi @Lina Massarwa The reason is because if an incident is created without any services impacted, nor other teams/users added as responders, then the incident wouldn't notify anyone. So this alert is created to ensure that at least 1 responder alert is generated for every incident. Definitely understand how you would not…

Hi @Guillaume Bettayeb , Have you tried it with setting priority as just a value of "P1", "P2", etc.? I am wondering whether the conditional statements you are using for the priority field is are whats causing the issue. If you could change it to just a hardcoded priority value of P1, P2, P3, P4, or P5, that would help…

@Donna Askew is that a routing rule you are setting that filter on? Incoming Call Alerts do not follow routing rules like regular alerts do. They follow the "default" (i.e. the "Else") routing rule on the team the alert goes to.

Hi @Rodolfo , Yes - this is expected behavior. When you create an incident, it creates a Responder Alert for each user/team that is a responder on the incident. When you create an incident manually, it also creates an alert for the person who created the incident. There isn't a way to change this behavior, but we have a…

@Oalimerko I don't have an example of the script. But the script is receiving the details of the responder alert from Opsgenie, which is then used to create the issue in Jira. So you could make another Get Alert API request back to Opsgenie to get all the responder alert fields (the incident-id field is an extraProperty of…

@Oalimerko It sounds like the responder alert created from the incident is triggering OEC to create the issue in Jira, right? If so - that means the incident is being created before the Jira issue is being created. So I was thinking modify the script that is creating the Jira issue, so that after it gets the response from…

@Oalimerko If there are that many projects, then yeah using regex would probably be better than if-then statements. The projectKey from the config.json should be overridden by whatever the projectKey is set in the script.

Hi @Oalimerko , Does the alert in Opsgenie contains some field which indicates which project it should get created in? i.e. does the alert contain "BMW" or "Audi" in one of the fields? If so - you could step conditional logic using if-then statements in your script to set the projectKey based on the value of the field in…

Hi @Donna Askew , There isn't a way to get voice notifications for incoming call alerts. This is because the voice notification can interfere with the actual live call routing. We do have a feature request for incoming call alert notifications to include voice as an option, but at this time there isn't a way to get voice…

Hi @Oalimerko , You could have the script add those fields to the Incident via Incident API. The responder alert that is triggering your script will have the incident-id as an Extra Property e.g. So you could have your script use that incident-id for the API request to update the incident fields with those additional…

Hi @JP Feve ! There isn't a way to create custom reports in Opsgenie at this time, although we do have some enhancements to reporting that will be coming in the next few quarters, so this may be possible in the future! You can export your alert data via Analytics -> Alert Reports -> Alert Analytics/ Then query for…

Hi @Michael Edwards , You can override an entire shift by hovering over that shift in the UI, and clicking the override button. This will automatically set the override start/end times to reflect the original shift that is being overridden. Here is a screen recording with an example. You can see that the overrides replace…

Hi @Ingo Dean ! Opsgenie does not currently have a pre-built integration with Meraki, however we do have a feature request for this. Alerts are created in Opsgenie by other tools sending alerts to Opsgenie. So there isn't a way to set-up Opsgenie to poll Merkai for alerts via their API. You could set-up some sort custom…

Hi @Dominik Roos ! Any Associated Alert (i.e. an alert that matched an incident rule and created an incident, or got associated to an existing incident) will have an Extra Property field of incident-alert-type: Associated So you can query for all non-associated alerts with the following query NOT incident-alert-type:…