Kate Clavet-D'Amelio Atlassian Team

Hi @Matt Lane ! Thanks for the feedback, I've passed it along to the proper team. Best, Kate 

So interesting! I got Issac Newton. You make sure your team doesn’t fall down on the job no matter what kind of force you’re up against. You're the apple of your team’s eye when it comes to collaboration. Not going to lie, I was definitely hoping for Marie Curie! 

Hi @Ajay _view26_ ! We don't have a migration tool for SD projects to ITSM projects as of now if that's the one you're referring to. We've got some items in the works so stay tuned! We do have a migration tool available for Insight Cloud to JSM Cloud which we released end of July. You can see more about that…

Hi @John Funk When you Merge Opsgenie and JSM all of your Stakeholders become JSM users, as JSM does not currently have the same concept of "Stakeholders" as Opsgenie. You can read more about that here: https://support.atlassian.com/jira-service-management-cloud/docs/should-i-merge-opsgenie-with-jira-service-management/ If…

Hi @John Funk Are your Opsgenie + JSM instances merged? Or kept separate? 

Hi @John Funk sorry for the belated response. This should show up for you in the billing section, the Owner of the account has access to this. Let me know if you need more assistance! 

Hi @Joseph Chung Yin ! Great question, all the details are still being worked out since this acquisition is still so new. I'll be sure to keep the community updated as things progress. Best, Kate

Thanks for the feedback @[deleted] I'll pass it along! 

@Dave LIAO @Dirk Ronsmans Great questions! Since this is still so fresh, all of that is in the discussion process. I'll be sure to follow up on Community once we have more concrete plans to share out 

Hi @Esther Strom great question! Like most of our acquisitions this will take a bit of time to build out. We will be sure to keep you all updated here on Community. ProForma apps are still available in the Atlassian Marketplace to use with any of the Jira Products. We’ll share more details about future plans as they…

Ramadan Mubarak! 

Hi @Patrick Haley thanks for your question! Migration is not available as of yet and is coming soon, so stay tuned for now!

Hi @Patrick Haley thanks for your question! I saw you asked on this thread as well. I'll leave it up to the rest of the Community to add their thoughts and experiences but I can shed light on the practice of migration. Migration is not available as of yet and is coming soon. 

Hi there @Justi Lawson ! I'm glad you got it figured out, thanks for sharing! Have a great day. Kate

Hi @Tom Hawkins , thanks for that feedback, I appreciate it. I'll pass it on to the team for future reference. You are correct it is 4.15.0 Best, Kate 

@Bob Pittman Hi Bob! Good question, by design Opsgenie's goal is to help reduce alert noise, and only notify people when absolutely necessary. The use case you're describing isn't part of our out-of-the-box functionality but could possibly be achieved with workarounds. Could you elaborate a bit more on why you'd want to…

Ok it seems that it's a dynamic link that isn't redirecting properly, I'll have the documentation team take a look at it. In the mean time, to set up the SolarWinds integration: From Jira Service Management, click on "Alerts." Once Opsgenie is open, from the top navigation click "Settings" From the menu bar on the left,…

When you click the link: https://app.opsgenie.com/settings/integration/add/Solarwinds In the browser window, does it show the name of yourinstance.opsgenie.com/settings For example:vKatesinstance.opsgenie.com/settings/solarwinds? 

Hi @Justi Lawson two questions are you the admin for your account? And which Jira Service Management plan are you using? Both of these could be a factor. Thanks! Kate 

@fabien-ruffin Thanks for the feedback. You raise some really helpful points, I'll pass this along to the team. Best, Kate 

Hi @Deborah Hazzard-Bowers thanks for your question. In this case the best course of action would be for you to contact your former employer and ask them to remove you as a user from their Opsgenie account. Best, Kate 

Hi @G subramanyam ! You can sign up here: https://www.atlassian.com/software/jira/service-management/demo for the weekly demo. Best, Kate 

Hi @Stanislav Ptáček ! Unfortunately at this time I still don't have any new information. I'll update you once I hear more. Happy New Year, Kate

Hi @Liam Green due to COVID the warehouse was running short on the swag so the boxes are still being processed. Someone else must be sending you a pleasant surprise! :) I'll send along tracking info once the kits ship. Sorry for the delay!

Hi @Joey Klein ! I think the best course of action would be to open a support ticket, so they can look into all the details that could be causing this experience. Thanks! Kate 

Hi @Joey Klein ! In Opsgenie Automated Incident Creation is only available for the paid plans, specifically Standard and Enterprise. On the pricing page for Opsgenie it's referred to as automatic alert incident rollup (https://www.atlassian.com/software/opsgenie/pricing). In Jira Service Management Opsgenie incident…

This is great! Thanks for creating this @Jimmy Seddon ! <3 it! 

Love the colors! 

@Tanya C Thanks for participating! You should have the badge now. Best, Kate 

Hi @Robin Sundström , thanks for your question! At this time exporting an Opsgenie postmortem to Confluence is only available for Cloud. Other requirements include that both accounts must be under the same Atlassian site. I'll pass along your feedback about the documentation. Best, Kate