Stephen Sifers Atlassian Team

@Afonso Vercezi I see you have a few sites, and your screenshot above helps clarify which one is having an issue. With that said, I don't see a support request on our side related to the site you mentioned. I do see your Site Admin was notified on the 25th of July that the Jira Service Management trial was ending on the…

Hello @Arkadiusz Hoffman Thanks for reaching out to our Community. I understand the issue is that your Technical/Billing/Site admin has left their role, and you're dealing with the aftermath. With that said, the best path forward is to submit an issue via the Billing and Licensing portal to have your Billing and Technical…

Hello @Jon Tornblom I can't see an active site associated with the account you're using in our Community. With that said, @Samuel Gatica _ServiceRocket_ has the best course of action, which would be to raise a support request from the account from which you're unable to access the site. -Stephen Sifers

Hello @Julia Dekker We're really happy to hear you're enjoying the How to Run Inclusive Meetings play. I can confirm that the link is broken and references an external source outside of Atlassian. I'll notify the team that manages the plays to have it corrected. Thanks for coming to our Community, and we appreciate you…

Hello @Максім Дзмітрыеў Thanks for reaching out in our Community to resolve your 2FA issues. I moved your question from the original to its own question. I've also submitted a support request on your behalf. You should receive an email shortly with details for that support request. -Stephen Sifers

Hello @ARMANDO LLERENA I'm sorry to hear you're having trouble recovering your Trello boards. For security reasons, we're unable to change the email address associated with your account or transfer boards to a new account if you cannot access the original email. More on this can be found in Recovering your Trello account.…

Hello @Marco Hurtado I was unable to find a site associated to the account you use here within our Community Forums. The best path forward for your admin would be to use the Customer Advocates portal. When you navigate to this portal you'll need your admin to select the "Continue without logging in" option to avoid the…

@Brigitte S. Thanks for reaching out to the Community for your account issues. The best path forward would be for your to submit a request through our Customer Advocates portal. When you navigate to the portal ensure you select the "Contuine without logging in". From there ensure you enter the account information for the…

Hello @Pablo Canonico I've created a support request on your behalf. You should receive an email with the details of that request shortly. -Stephen Sifers

Hello @Fitria To best help, I've gone ahead and created a support request on your behalf. You should be receiving an email with the details of that request shortly. -Stephen Sifers

Hello @Karen Kari Thanks for raising a Community post in regards to your login issue. I've gone ahead and created a support request on your behalf to have someone look into the matter. You should be receiving an email with the support information shortly. -Stephen Sifers

Hello @Pablo Valerio I'll be creating a request on your admins behalf shortly. Your admin should be receiving an email with the support details. Thanks for flagging this @Trudy P Claspill -Stephen Sifers

Hello @Improve Squad We see you've raised a support request with our billing and license teams to check into your account & site issue. You're on the right path to get this resolved as said teams will be best to help you. Thank you @Trudy P Claspill for bringing us in to take another look. Regards, Stephen Sifers

Hello @Akira Okumura Very unfortunate to hear your Confluence Server was impacted by a ransomware event. I see you've submitted a support request related to this issue. The support teams will be able to further understand your issue and provide clarity on if the CVE was related. Regards, Stephen Sifers

Hello @Amir Colnect If you're unable to access your account and need to contact support we do have alternative methods. One is Community, as you're aware of. Another is our contact form located at https://www.atlassian.com/company/contact/purchasing-licensing#/ From the above form, you can submit a non-technical support…

@Doug Rutherford I hear you on the login issue blocking you from posting. We don't have an available option to post anonymously within the Community. While I see the benefits from your use case, it would allow spammers and bad actors unlimited access to post without authentication which would not be a great experience for…

Hello @Doug Rutherford This is a great question, If you're unable to access your account and need to contact support we do have alternative methods. One is Community, as you're aware of. Another is our contact form located at https://www.atlassian.com/company/contact/purchasing-licensing#/ From the above form, you can…

Hello @Amir Colnect Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/ If you're still having issues after the incident is resolved please let me know. Regards, Stephen Sifers

Hello @Bedigitalise Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/ If you're still having issues after the incident is resolved please let me know. Regards, Stephen Sifers

Hello @Onur Lislas Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/ If you're still having issues after the incident is resolved please let me know. Regards, Stephen Sifers

Hello @Mike Freeman Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/ If you're still having issues after the incident is resolved please let me know. Regards, Stephen Sifers

Hello @Derek MacNeil Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/ If you're still having issues after the incident is resolved please let me know. Regards, Stephen Sifers

Hello @LiangHu There are currently no outages or incidents at the time of posting. More on this may be found in https://status.atlassian.com/ We would suggest working with your site administrator to understand the access problem you're facing. Your site administrator may also have insights into why you can't access your…

Hello @Jake Bloomfield Great question, the details around how SLA and Service Credits work are defined in our Service Level Agreement for Atlassian cloud products and Atlassian Service Level Agreement. To find out more details on how Service Credits may be calculated please see Service Credits. I hope this helps and gives…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…