We did a residency move last night and now our authentication is broken. I can't sign in to any Atlassian services (not even support to create ticket). How can I contact support?!!
Hello @Derek MacNeil
Sorry you're experiencing issues logging in. Do know there is a current incident related to logins. More info may be found at https://jira-software.status.atlassian.com/
If you're still having issues after the incident is resolved please let me know.
Regards,Stephen Sifers
Thank you Stephen.. this makes me feel better. I did check the product status page (couldn't see anything about problems with log in there). Maybe just a coincidence with the residency move. We will wait until the general issue is resolved first. Very much appreciate your response!
All working again!! WHEW! Thanks again!
I can confirm it's back up as well. But the original question is still valid. How can we contact support to report login problems when submitting a ticket requires a login?
The old email support@atlassian.com doesn't work anymore, and even this forum requires a login to do anything other than read.
Hello @Doug Rutherford
This is a great question, If you're unable to access your account and need to contact support we do have alternative methods. One is Community, as you're aware of. Another is our contact form located at https://www.atlassian.com/company/contact/purchasing-licensing#/
From the above form, you can submit a non-technical support request in the event you're unable to login to your account. Please be aware that this method may not have the same response time as a technical support request.
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