Stephen Sifers Atlassian Team

@bnnh5fj85z I would first like to say I understand your situation and apologize for the poor experience you've been having. I've reached out to the Loom team, and they're asking you submit a request to have this issue looked into, but through a different process. Can you please go through the following: * Navigate to…

Hello @John Hubbard I would like to apologize for the less-than-ideal experience you've had. With this said, our team has reviewed the support request you raised (CA-3792688). Sadly, we didn't hear back from you within that request. Although we didn't hear back, we don't want you to be charged again, knowing you've…

Hello @Sharyn Mahoney For help setting up your Atlassian site with the nonprofit discount, you'll need to apply through Atlassian for nonprofits. That page should have everything you need to understand our program and how to qualify and apply. Stephen Sifers

@Cody Clements Thanks for reporting this issue in our Community and including as many details as possible. I've created a support request to investigate further, as it seems like a potential bug. You should receive an email shortly with the details of that support request. Stephen Sifers

@mschultheiss Thanks for contacting our Community to find out why you can't log into Sourcetree on Windows 11. To start, let's ensure there are no cached credentials which may be contributing to this issue. To clear cached credentials for Sourcetree on Windows, please complete the following: * Remove Credentials from…

Hello @Martin Schack Thanks for reaching out to our Community. I believe you're wanting to transfer your Trello board membership. For this we do have a document which covers the process of doing this. Here is the document; Atlassian Support / Trello / Resources / Using Trello How to Transfer Board Memberships to a New…

@A Hello and welcome to our Community. I see you were able to raise a support request already and the team is actively working on your issue. It looks as though they've been able to resolve your access issues. Stephen Sifers

Hey, Y'all, apologies for the delay. I've created a bug for this issue. You may monitor the bug in JRACLOUD-96079 Please click "This affects my team" to report yourself and those affected, and if you choose to watch the issue, select "start watching this issue." Stephen Sifers

@季鹏 Thanks for reaching out to our Community regarding your site creation issues. I see you were able to create your site. If you're still having issues with site creation, please let me know. Stephen Sifers

@Anna Liu Thanks for reaching out to our Community regarding your access issues when trying to get signed up for a product. Are you by chance able to access my.atlassian.com to then create an account? If you're able to create an account through that method you should be able to proceed with the site creation, if not please…

@Marina Savitskaya Thanks for reaching out to our Community to find out why your site and apps are not available. I saw that your site was deactivated due to a payment/billing issue. Cloud site expired Your Cloud site has expired due to inactivity or payment issues. If you need to update payment details, you can do so…

Hello @Matteo Thanks for reaching out to the Community for your interesting UI issue that is preventing you from moving forward in creating your rule. I appreciate that you've tested in different browsers, but could you please clear your cache and cookies and retest? I attempted to recreate the issue but was unable to do…

@Sebastian Windisch Thanks for reaching out to our Community to figure out what's going on with the broken page 2 within your Jira Service Management site. I've gone ahead and created a support request on your behalf and also added your site admin to this issue. You should receive an email shortly with the details of that…

@Eff off Jira I can understand your frustration at wanting to remove your account but running into an unfortunate error. With this said, the error is due to you still having an active site and the error prevents someone from abandoning a site of a billing contact. In this case, the best path forward is to follow Deleting…

@Juan Carlos Venegas Liñan Could you please confirm if you're attempting to access Jira or Jira Service Management? I ask this as your Community post is for Jira Service Management but I found a possible issue with your Jira site. I see your Jira site was deactivated as of the 1st of September, and your site admin was…

@David King Thanks for coming to our Community to figure out what's happened to your projects. I can see you've recently created your site. With that said, you have a site that was previously cancelled around March 2024. There was an email sent with a message similar to: Your site has been deactivated due to an extended…

@Juan Carlos Venegas Liñan Thanks for coming to our Community. With this happening to your entire team, would you happen to know if your site admin has made any recent changes or possibly claimed your domains? It would be ideal for your to work with your site admin to see if any changes made might be impacting your team's…

Hello y'all, Unfortunately, we can't share details of the issue in this instance unless @Mike Whelihan is willing to do so here. With that said, if you're running into a similar issue, please do raise a support request at https://support.atlassian.com/contact -Stephen Sifers

@TuboMaq Thanks for reaching out to our Community to figure out how to regain access to your site. It looks like you were able to raise a support request with our teams, and they've already reactivated your subscription. -Stephen Sifers

We can confirm that any requests for identity verification are valid when sent from an Atlassian.com domain. Atlassian is legally required to comply with certain export restrictions in the provision of our Products. By using our Products, per Section 23 of the Cloud Atlassian Cloud Terms of Service, you agree to comply…

@Pablo Valerio Apologies for the delay, I'm taking a look to figure out what's going on. Did your admin ever respond (via email) to the support request that I created on their behalf? An alternative would be to have your admin go the following: https://www.atlassian.com/company/contact/purchasing-licensing and select…

Hello @Team Epsilon Admin Thanks for reaching out to our Community about your image sizing discrepancy between Jira DC and Jira Cloud. From what I understand, you're using the Polarion Connector for Atlassian Jira. If this is the case, you'll need to reach out to the vendor, Siemens PLM, as they own the integration and…

Hello @Pehr Wänggård Söderling Thanks for thoroughly testing and providing screenshots of your export to PDF issues, with long text/code. I did find a bug similar in nature to what you've described. I believe this issue, Issues with Margins and Incomplete Data in Exported Jira Tickets to Word/PDF, is close to what you're…

Hello @Frances Lee Thank you for coming to our Community to figure out how to reclaim your managed account. If your account was in fact managed by a previous employer and you no long have access there is no direct way for you to reclaim the said account. This is due to it being a manage account. Alternatively, you could…

Hello @Mandar Khopkar Thanks for reaching out to our Community regarding your Jira to MS Teams error. We do have a specific KB that should solve your problem. Could you please give the following a try: Pop up Window of Jira app in Microsoft Teams throws an error "Something Went Wrong" If you're still having issues after…

@Christopher Pio La Luna Thanks for reaching out to the Community regarding your login looping issues. Since you're not the site's admin, it'll be difficult to get to the root cause. I would advise you to work with your site admin to further troubleshoot and resolve your login/access issues. -Stephen Sifers

@Jean-Nicholas Thomas Apologies for the misunderstanding. I checked your account within Bitbucket and found it was inactive because it had not been used for some time. I've adjusted your account to be active again, and you should be able to log into Bitbucket fully now. -Stephen Sifers

Hello @Tobyco Technical Since you can't log into your account, the best path forward is to submit a ticket through https://www.atlassian.com/company/contact/purchasing-licensing#/. Just ensure you select "Continue without logging in" as you don't have access. From there, our team will be able to help validate your account…

Hello @Jean-Nicholas Thomas Thanks for coming to our Community to find out why you're unable to log in to Bitbucket. I do see you're active within your Bitbucket workspace. WIth that said, if you unable to regain access to your account or having issues logging in you can submit a ticket…

Hello @James Bylett Thanks for coming to our Community and reporting the unfortunate conflict with Microsoft Defender. Our bug reporting process is documented within Troubleshoot problems with Rovo Dev CLI. While I don't believe this to be a bug, it is more of a false positive with Microsoft Defender. If you've submitted a…