Stephen Sifers Atlassian Team

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello y'all, repeating our messaging from our Support site to ensure everyone has updated information. We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products (including Jira Software, Jira Service Management and Confluence) and customers. This…

Hello Y'all, We can confirm that any requests for identity verification are valid when sent from an Atlassian.com domain. Atlassian is legally required to comply with certain export restrictions in the provision of our Products. By using our Products, per Section 23 of the Cloud Atlassian Cloud Terms of Service, you agree…

Hello @jack I see you were able to submit a support request to have your billing issue addressed. I would ask you to continue to work with that team to resolve this issue as they're already looking into the matter. Regards, Stephen Sifers

Hello @Stanislav Sturov Similar to the issue Alexey is having above, your site was deactivated due to a billing and renewal issue. Our support folks have responded to the request you referenced above regarding instructions on resolving this matter. Please continue to work within the referenced support issue to resolve your…

Hello @Alexey Zanin , Thanks for reaching out, and we appreciate you raising a support request. After reviewing your request, your site was deactivated due to a billing and renewal issue on your side. Please continue to work via your support request to have the issue resolved. Regards, Stephen Sifers

Hello @Scott Wardley I see your support case is still open with us and not in a closed status as of this response. Please continue to work on the case you posted above, as the team is already working on your request. Regards, Stephen Sifers

Hello @Scott Wardley Thanks for raising this post. I've reviewed the case you posted, and I see your post was raised on the 4th of January, and our support team replied that same day. I also see additional follow-up as of the 9th of January as well. Following the timeline of your post, I do want to ensure it's understood…

Hello @Chuck Tomlinson I checked to ensure there were no blocked, bounced, or prevented emails from going on from your domain. There are currently no blocks or bounces present. Happy to hear notifications are working now. As for the delays between changes and notices, an email workflow can have multiple dependencies, which…

Hello @[deleted] I can see your support request, which was raised today (Oct 27th), and it is currently within our support queue. I can also see the communication between you and our Customer Advocate team. There seem to be multiple issues being created for this problem, and it's causing duplicate issues to be closed to…

Hello @Paul Cudina, To answer your question directly, Yes, your users can straddle your different platforms and products while you migrate, but it may not be the best experience. We do have multiple different approaches to migrating to the cloud, and they can be found in Cloud migration guide | Choose your migration…

Hello @mai_il_2011, Stephen Sifers here, Product Lead for Community. Firstly, I want to let you know personally I've reviewed and read through this thread and heard your concern about the change and the problems it is causing you and your team. I hear your frustration around not getting a direct nor acceptable answer and…

@J_Dan Garing Great question, we have updated our FAQ to also answer this; We use HTTPS/SSL, are we still vulnerable? Yes. HTTPS is HTTP with encryption (SSL/TLS) which helps secure content traveling between two points. Whether or not encryption is used doesn’t have any effect on how the vulnerability can be exploited.…

Hello @mai_il_2011 , I firstly want to apologize for the run-around and back and forth you've been having to deal with regarding this issue. This is by no means the experience we want for customers. From reviewing your support case I do see the developers are working on reviewing your issue to find a root cause but there…

@Schalk Dormehl Thank you for bringing this to our attention, I've updated my answer above to reflect product changes and provide correct instructions. We do appreciate your feedback and understand how difficult this can be when answers and context are quickly outdated by product change. Regards, Stephen Sifers

@pas.argenio Thanks for reporting the event you're seeing with the logs. This was and is an issue that we have a workaround to resolve per JRASERVER-63567 : Workaround Download the attached jira-healthcheck-eol.json and put it in your $JIRA_HOME directory. Please attempt the above workaround and let us know if you're still…

@Christine Ryser Thanks for raising a Community post and @Andy Gladstone thank you for escalating this issue to us. I've requested your Support Case be escalated @Christine Ryser and the team will review it internally. Apologize for the poor experience and run around you're getting here when you just need to manage your…

Hello @arun All signs are pointing to your Bitbucket Server sitting behind a reverse proxy which is converting your POST and PUT calls into a GET. More evidently, the fact you're getting a 200 back as a GET shows that something is interfering with your API call to the endpoints. Please work with your Admin to test without…

@arun Could you please let us know the following: * What is the response code and JSON response you get back from the endpoint? * Were you able to test without the Proxy in place? * Is POST responding correctly or similar to PUT? I am unable to find any similar issues which may be causing this and need to understand more.…

@arun Interesting, this post is related to a Server version of our product. Can you confirm if you're using a Server or Cloud version of Bitbucket? If server, can you let me know which version you're presently on? This will help me understand what might be the problem and help me investigate if there is a known issue…

Hello @arun The only issue I may see is your use of the --location since it seems you're using a proxy server. It may not be possible for your to test without the proxy since it's in place for a reason, but do see if you can test without your proxy. What I see with -L or --location is the following: When curl follows a…

Hello @arun The answer above is almost 3 years old, and with Bitbucket Server 7.21 being available, it may no longer apply (As the above reference links to 6.4). With this said, in Bitbucket Server you could attempt the following endpoint and example:…

@Zhou Luxiang I can see that the email above was rejected from your mail server with the following error: 550: 550 5.4.1 Recipient address rejected: Access denied. This issue is on the side of your mail server and will need to be addressed to allow mail to flow correctly. Regards, Stephen Sifers