Petter Gonçalves Atlassian Team

Hello Daljeet, Welcome to Atlassian community! Unfortunately, It's not possible to use Sprint Reports in Next-gen projects. In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of…

Hello Angus, Welcome to Atlassian Community! Epics have a different relationship and configuration in JIRA Next-gen projects, which causes it to don't be recognized as Epics in Portfolio Application, but as standard issues, since it misses some of the definitions of an Epic from a classic project. That being said, we have…

Hello Heidi, you are welcome. Thank you for your detailed answer. We completely understand your point and we're sorry to hear that Next-gen projects do not have all the functionalities you need, although you liked its design. Answering your question, we are currently working to implement this functionality in next-gen…

Hello @Nag Can you let us know if you're you using JIRA Server or Cloud? In Cloud, the option to send e-mail is available in Automation Lite. Without using the Automation app, you could create filter subscriptions to send periodically notifications, however, the assignee is not an option to be selected there, so you will…

Hello Kota, Checking the error returned to you, it seems that the priority field is hidden in one of the field configurations that one or more of your projects are using. That being said, the faster way to find where this field might be hidden would be to checking your Field Configurations by performing the steps below: -…

Hello Hira, To allow the read-only access to some external users in a specific board, you will need to perform the following steps: 1 - Restrict all your JIRA projects, removing the option Any user can access from the browse projects permission in all of your permission schemes. P.S: This step might lock some of your users…

Hello Nilan, To create a new column for the backlog status in your Kanban board, you just need to perform the steps below: - Navigate to your board > Board settings > Columns - Note that both statuses To-do and Backlog will probably be mapped in the same column - Drag and drop the "backlog" status in the Kanban backlog…

Hello Thomas, Welcome to Atlassian community! I understand that you would like to include the Issuekey value in the parent swimlane when you group your issues by sub-tasks in your next-gen board. Is it correct? In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA…

Hello Sarah, I understand that you are not being able to change the project lead in a Next-gen project. Have I got it correctly? Indeed, this is a bug we have already raised with our developers here: - As a project administrator, I want to be able to define and change a Project Lead in a next-gen project type Feel free to…

Hello Cinya, You can configure your Portfolio plan to private by configuring its permissions following the steps mentioned in this documentation: * In your plan, click located next to the plan name > Configure > Permissions. Now you can see the editors and viewers permissions. * To grant editors permission to a new group…

Hello Árpi, Thank you for the details you provided. As I explained in my last answer, even if you connect both instances through Application links, you don't have an easy way to transfer your issues directly from the Service Desk project to a Software project in a different instance, but only by exporting a CSV file with…

Thank you for sharing the steps you took to solve your issue, Vijay. Have a nice day! :)

You are welcome, Mo! Have a nice day. :)

You are welcome, Daniel. Have a nice day. :)

You are welcome, Diogo. Let us know if you face any questions when performing the mentioned steps. :)

Hello Tyler, Currently, JIRA does not have an export functionality in HTML format, so I believe you are trying to export it in XML or CSV and updating the URL with the parameter &pager/start=1000, just like described in this documentation. Is it correct? There are two very common mistakes that can cause the JIRA Client to…

Hello Therese, I understand there are some users in your instance that are not being able to add new watchers to an issue, although they are properly added to the Manage Watchers permission in the relevant project. Is it correct? If that's the case, please check if the users are properly added to any group with the Browse…

Hello Daniel, Welcome to Atlassian Community! I must confess that I am not completely sure what is the "Sprint Overview" you are mentioning, but per your description, I believe that the working days displayed there is related to the Time Tracking configuration. Please, try to change your Time tracking setting to 7 days and…

Hello Pierre, Welcome to Atlassian community! Unfortunately, JIRA does not have a functionality to limit work logged hours per project. We have a feature request opened to implement this functionality here: - Limit Log Work hours Feel free to vote and watch the suggestion to increase its priority and also receive…

Hello @Mo Housaini In fact, the Next-gen template was designed for those users who felt overwhelmed by the complexity of JIRA Classic template and requested a simpler option, straight to the point with fewer options of customization. That being said, it does not allow granular permissions to define which users can select…

Hello Mark, Using only JIRA application, there are some options you can perform to achieve something similar to "issue templates", where you can set different pre-added field/values that you can choose when creating a new issue: 1 - Create a new issue for each template you want to have, to be used as the source to new…

Hello Mittal, Welcome to Atlassian Community! I understand that you are looking for a way to return all the issues that were reopened/moved from the Done status. Is it correct? The query below should work to return all the reopened issues in your Next-gen project: project = "projet name" and issuetype = Bug and resolution…

Hello Vijay, I understood that you have set the default timezone of your new instance to Eastern after the migration, however, this change also affected your SLA, causing your issues to be 3 hours behind the actual Eastern Time. Is it correct? As long as I verified, SLA calendars are not related to the Timezone configures…

Hello Árpi, Thank you for your explanation. About this statement: I want to transfer or create a new issue in Jira Software from Jira Servicedesk This can be easily done by going to the Service Desk issues and clicking on Move, selecting any JIRA Software projects you want the issues to be transferred to, just like I…

Hello Heidi, Thank you for your screenshot. I have two questions about the issues you are displaying there: 1 - Are the issues linked to a valid Epic? 2 - Are the issues related to a Next-gen project? Next-gen projects use a different Epic relation than Classic projects, where it does not have the default Epic fields (Epic…

Hello Diogo, Welcome to Atlassian Community. I understand that you would like to have a single board that replicates the updates from other multiple boards, moving the issues through the columns when the issues are transitioned to a different status. Is it correct? You can perform the following steps: 1 - Navigate to your…

Hello Glenn, I understand that you are looking for an entity in a higher hierarchy level than Epic, so you could check the Epic based on Stories progress and this Higher-level entity based on the Epic Progress. is it correct? Unfortunately, JIRA does not provide this kind of hierarchy. It only provides three levels:…

Hello Erlend, Welcome to Atlassian Community. Unfortunately, it is not possible to customize the Card's layout in JIRA Next-gen, so it is not possible to add new fields (informing if there are any comments in the ticket, for example) to the card view. In fact, the Next-gen template was designed for those users who felt…

Hello Árpi, I understand that you are looking for a way to move issues from an SD project to a Software project or create new issues in a Software project directly from a Service Desk project. Is it correct? Basically, both JIRA SD and JIRA Software are two sets of functionalities that runs over the same base application:…

Hello Marjan, I understand that you would like to remove the feedback button in the project page of your JIRA application, however, keep the feedback feature turned on. Is it correct? Could you please let us know if you are using JIRA Server or Cloud? For Jira Server, there are some places where that button appears and can…